I left 2 voice message. Yet they never called me back. So rude and very unprofessional. Especially…read moresince our furnace broke and we had no heat for 3 days. We were very cold and had to use space heaters. Thank goodness a better and more friendly and professional called me to message me back. I would never recommend these people. I would never do business with them especially for a 24/7 business.

We cannot say enough great things about Garrison City HVAC! John replaced two furnaces and our…read morecentral a/c. As usual, he did fabulous work. He has a passion for quality and customer service. We have been Garrison City customers since 2018. In July of that year we had just moved into our new home. During a heat wave, the existing central a/c unit in the attic began leaking condensation through part of the second floor ceiling. John was the only business that responded to our call for help. He made an evening service call and remedied the situation. John is a man of integrity!

Great company. They installed my new furnace and new oil tank when I moved into my house and did a…read moregreat job. They've also done the service on the furnace for the years that have followed the installation. They are friendly, informative, and available for emergency calls. Highly recommend!

From the owner: Top notch Hvac company in rochesterread more

We had a pretty scary carbon monoxide leak late on a Friday night when the temperatures were in the…read moreteens. Once verified by our local fire department we called Jeremiah and he returned our call within 30 minutes. He was to our house by noon the next day, worked diligently and made sure we had heat. He left the area he worked in spotless, communicated with us the entire time, and was extremely pleasant to work with. Thank you Jeremiah for a wonderful job done!

Had John Bonner come out today as we have no air. He checked everything least 3-4 times checking…read moreevery last wire and tested everything the same. Turns out we need a new zone board. We are going to wait for the estimate from Service Experts and know this won't be cheap. But the service from John couldn't have been better. He explained everything as he was doing it as I watched and chatted with him about it. I hope we have John again and appreciate also that he's a veteran and thank him for his service.

We had a technician come to check a AC unit that was not working. The Freon level was read and…read moredetermined that there would need to be extensive search to determine where there was a leak. It was recommended to replace the unit as it would cost less. The salesperson asked if we would get more quotes we said yes. Glad we did as it was fixed in 30 minutes, instead of replaced for 11,000.00. The second HVAC professional also informed us that the price quoted was extremely high to replace that unit. (Seconded by a 3rd HVAC company.) There were also questions on the Freon reading as the settings did not match the size unit we needed to work on. This was determined by the subsequent HVAC company who looked at our service report, he said none of it made any sense. When I called and requested my 99.00 back as the whole conclusion of the visit by them was erroneous I received a bit of a run around asking for more details. I sent an email with an explanation as to why this was a visit that was a waste and should be complimentary as it was erroneous but no reply.

Always great, professional service. Friendly, thorough, conscientious and done right the first time!read more

Highly recommend these folks; friendly; professional; prompt and honest. I was given a quote for…read morewhat my service COULD cost if they needed to use both parts that were ordered, but they only needed one and not a single problem since. I wouldn't use anyone else. Thanks ever so much to this great company. Nancy Ray

All I want to do is write a great review. That would mean I'm happy with the results. I can't do…read moreit. After the expansion tank was added and adjusted on the hot water tank my washer and dryer have to be squeezed back into place, pipes have to be pushed out of the way to make the washer and dryer to fit. I'm going back downstairs to attempt to rectify this situation. I'm not happy that I have to do anything at all. It cost me enough. Would I recommend Heritage Home Service? No is the short answer...

Fire your customer service department they wasted my time and they then told me that they would not…read morebe able to help me after I called them back once I had an appointment See below