I can't say enough good things about J Brooks in Lehi. All of the ladies who worked here really…read moremade my experience special when picking out my engagement ring. They were patient and sooo easy to work with. I had to have my ring special ordered and it arrived fairly quickly and a day earlier than promised!! They also called my fiancé to have him pick it up so he could surprise me with it. The ring needed to be resized (my fingers are weird) and they were able to send it away to their sizing specialist for free. Most of all, I just love how kind everyone is at the Lehi J Brook!! Diamond quality-my goodness, I don't know if I've ever seen such sparkly diamonds!! I got a very simple ring and the diamonds are SO glittery!! Pricing wise, they are probably a tiny bit more expensive than other keepers but the quality is unsurpassable. I have never seen just beautiful and high quality inventory. It would be a mistake to go anywhere else.

We have purchased several pieces of jewelry from this jeweler over the years, including my…read moreengagement ring and wedding band, my husband's wedding band, and other jewelry. (Well over 14k) We loved my engagement ring so much that we continued coming back, and we even referred my sister, who also spent a significant amount of money here. We genuinely wanted to support this business, which is why this experience has been so disappointing. The first issue was with my wedding band. We were repeatedly promised it would arrive before our wedding, but it didn't. After being reassured multiple times that it would be here in time, it didn't arrive until after we returned from our honeymoon. While frustrating, we moved past it. The bigger disappointment has been my husband's wedding band. Before purchasing it, we specifically told Amy that durability was our biggest concern. We wanted a ring that would hold up to everyday wear, and we were assured this was a great choice, especially for the price ($500). We were even told it was durable enough that wearing it to the gym wouldn't be an issue. Within the first week, it was already scratched. After only six months of marriage, I reached out. The ring looked so worn that even the owner reached out and told us she was disappointed with how it had held up. We were told to come in and choose a different ring. When we arrived, however, Amy explained that our only options were to downgrade to a less expensive ring, purchase gold, or reorder the exact same ring. Since this was his actual wedding band and it carries so much sentimental value, we chose to reorder the same style. We were told it would take about two weeks and that it would be overnighted back to us. Two weeks passed with no update. I had to reach out myself, only to learn it had been backordered for several more weeks. No one contacted us to let us know about the delay. Although we brought the original ring in back in February, the replacement wasn't ready until May. After finally getting it back, my husband has only worn it during normal everyday life and work (he hasn't worn it to the gym this time.) Yet it is already scratched again and already looks worn after such a short time. We haven't even been married a year, and we've already gone through one replacement ring. That's incredibly frustrating for something that's supposed to last a lifetime. We also weren't offered a refund when I asked about it. Our only options were to downgrade to a less expensive ring, pay to upgrade or reorder the exact same ring that had already failed us. That didn't feel like much of a solution. The fact that a $25 Amazon ring has held up significantly better than a $500 wedding band says everything. What makes this so frustrating is that we weren't just first-time customers. We trusted this jeweler with one of the biggest purchases of our lives, continued purchasing jewelry here, and confidently referred family because we believed in the business. Instead, we've been left disappointed by the quality of the product, the repeated delays, the lack of communication, and the lack of a meaningful resolution. Unfortunately, based on our experience, I can't recommend purchasing a wedding band here. Attached is a video of the ring after 6 months. Which is suppose to be black VS when we bought it.