I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

Scratched and creased the left front fender of my brand new truck. Crash champions got me an…read moreestimate quickly and had an appointment scheduled within days. They turned my repair around in 3 days, came in under their estimate, and it looks like it just drove off the lot. Highly recommend them.

Horrible experience. Moved my car to Landsdale because they were "slow" and could complete the…read morerepairs faster than Lancaster. They had my car for almost a month. Got it back. Drove it for a week with a rubbing sound whenever I turned left. Then, notice the bumper was not snapped on properly and the hood was put on crooked. Took it back May 5th and still don't have it back a month later. Now they sent it to yet another shop to make sure it gets properly fixed. Oh, and the tech that did the initial repairs no longer works there. He was let go. It's a joke dealing with them. The only positive here is that they are paying for my rental. I cannot believe insurance companies recommend this place.

Hit a deer in early December. Reviewing the shop options for an estimate (per my insurance…read morecompany), Customs Classics was the closest independent shop I could find. (Being new to the area all I had to go by was big shop or small.) Initially they told me the car would likely be ready around mid January factoring in getting parts and the holidays. While the communication was all initiated by me, once I got someone on the phone it was all pleasant and accurate. Despite my crappy insurance company (you know the one cough Jake cough) the car was done January 14th. After a cursory inspection it appears to be a first class job. The paint looks great, all the electronics is working, and I'm happy.

After getting NOWHERE and being thrown through hoops with my insurance and Safelite, I called…read moreCustoms Classics regarding my car which was broken into and the driver's side window was smashed. Within days of calling, they had it fixed right up! A big thanks to the talented hardworking guys for replacing the window and doing an excellent job at it to. It may just be a window, but the quick response and timely manner is a HUGE relief to me! Recommended 100%

I have a specialty car with very low ground clearance. I managed to chew up the underside of the…read morenose on several driveway entrances. Making it harder was the white pearl finish requiring three different coats. Bill Walter did the work himself and it is now perfect. Extremely reasonable cost. From a 100% restoration my classic muscle car to this repair, I wouldn't go anywhere else.

Everyone at S&A was great to work with. They provided timely responses, accurate estimates, and…read morequality repairs. On top of that, the car was cleaned and shined and look like new when they were complete.

We had a cracked windshield and a broken mirror. The auto glass people suggested we take it to Eby…read moreto see if he needed to do anything before they changed the glass (car is 20+ yrs and didn't want to invest any more $ then had to). He could have said some dents by the glass would need repair, but instead sent me back to the auto glass people. He then installed a new mirror and at a very fair price. Kyle was pleasant, helpful and charged a reasonable price. I would definitely go there again and would recommend Eby and Son to anyone needing auto body work.

I had my front fender on my Civic torn of by the curb on a driveway. He was able to take care of…read moreit in less than 24 hours and his price was very reasonable. I recommend them very highly. You may have second thoughts when you see his shop, but take the chance. I think you will be very pleasantly surprised.

If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

Took my Jeep in for a very small coolant leak…read more After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed. I took it to another mechanic (recommended by a friend). After putting it on the lift, the Service Manager told me the lower hose clamp was tightened. Problem solved; no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke in East Petersburg.

Great neighborhood spot. Always good service with fair pricing. Consistent owners. Would definitely…read morerecommend...I've been going here for 3 years now.

They have been taking great care of all my vehicles for many years. Trustworthy and dependable.read more

Jeff and Lynn are amazing. Qualified, reputable, and never gouge on price. They do whatever is…read morepossible to get your car in fast. Can't recommend them highly enough.