I honestly had to sit on this rating for a month. Honestly, as soon as I left this dealership, I…read moretold my boyfriend who I went there with, "as soon as I buy a car, not from here, I need to write a review because I feel so frustrated."
Number one. Because this car was a little out of the way for me, I called two weeks in advance to see if the car had smoke damage. The lady at the front desk called me as soon as I reached out (that's fine, that's your job), but I was very firm that I could not make an appointment that weekend because I was out of town. The lady told me, "our used cars sell very quickly so we recommend that you come in right away." The car had been on the lot for 78 days at this point and I was not worried, and when I told her that, she paused and goes, "Oh."
I told her not to call me, and that I'd call when I was ready. She called me the next day.
I finally made an appointment for July 5th. Now while we had a set time and date, not only was the person who we were supposed to test drive with late, when he finally arrived, he passed us off to someone else. That's totally fine, it's busy, but you guys knew about my test drive for a whole week before hand - in fact, your front desk called me several times.
The test drive was chill. Nothing felt bad about the car. At the mileage it was at, my four months of in depth research (I've been test driving the same car type over and over) I knew that it was about 700$ over what I was willing to pay for a car in this condition and mileage.
When we got back to discuss the car and purchase, I asked for the service records and results of the inspection. They brought me the carfax. That's great, but not what I was looking for. They go back and bring me the service records. I ask if they have records to see the condition of the wheels, because I notice that one of the tires are significantly more worn down than the other three. They go look for the documents and then say that oh, because it's Saturday, the shop is closed and we don't know where the documents are. Reminder, we show up Saturday, around 10 AM... and the shop is open from 8 AM to 4 PM. Excuse me?
Also, this whole time, I don't know if this because the salesman was nervous (although he straight up said he had 16 years of experience) but he kept talking to my boyfriend and not me. It's not like he was responding when the salesman was asking questions/responding.
Finally, talking about price, I asked if the price was negotiable, to which the salesman said yes, within reason. I give him a number. He gets the manager. The manager sits down and says, "The price is not changing, this is as low as it's going to get." Mind you, this car has been on the lot for over 80 days at this point. I say thank you, and we go to leave and the manager stands up, "If you like this car why don't you get it?" And honestly I don't know what I said, it was some bs excuse, but the vibes were so bad at this point and I had a headache.
Just as the cherry on top, their front office called me two times after to ask why I didn't buy the car, and if I had bought another car. They finally stopped calling after I told them to call me when they were ready to offer me a better deal. And guess what? That bottom line price wasn't the bottom line price. The price dropped another 600$ two weeks after I left.
