Took our car to blue line after another mechanic botched a wheel-bearing repacement…read moreTook car to Blueline the estimate was thorough . They were able to replace wheel-bearings in record time. With a warranty. Highly recommend them Professional and efficient

I took my car in because my window stopped working. Seems pretty straight forward-please fix the…read morewindow. They charged me $155 for full diagnostic of the entire car, instead of just focusing on the window. Window motor was fine, electrical components fine. Just needed a new cable. Repair cost $472 and charged me the full diagnostic price(no folding it in or discount). Final cost $627. That's wild. Before going in, I thought: this might be my new go to mechanic and I wanted to keep business local. My window is fixed- so thank you. But, will not be going back.

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

This is an outstanding shop. Our 2018 Pilot was due for its 60k service…read more They changed the required fluids and inspected everything (brakes, tires, ect.) We are very pleased and will use them again.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

Know this! If you bring your car in for an estimate...... It's not free!!!…read more Charge someone $130 to "diagnose" a car that's only worth $1500 is wrong.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

I brought my car in for normal service. They knew all the items that had to be serviced and showed…read moreme what they were. They did the service on time and gave me the car back completely clean. Very good shop.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

They took a look at my car and determined nothing was wrong with it - I walked away without being…read morecharged. I know most places would've charged me for the time to look over it and drive it. I appreciate the ease of mind knowing my car was thoroughly checked and it didn't cost me an arm and a leg. I will be returning if my vehicle has issues in the future!

I am SO pleased with the service and value that I received at AutoMotion! I had previously received…read morea quote from a different shop that said it would be almost NINE THOUSAND dollars to fix the AC in my Tahoe, basically needing to replace the entire system. I was prepared to just trade in my SUV for a minivan at that price. But I am so glad that I decided to get a second opinion from Rich. He was able to quickly pinpoint the problem, and had the repair done fast and for just a tiny fraction of that other shop's bid. I highly recommend this shop! Thank you guys!

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.