Small Family owned…read moreHonest Years ago told me I'd be better buying a new refrigerator rather than invest in a repair. They're great and respond quickly !!

I reached out to All Appliance when I needed a dryer repair. Everyone I spoke with was very…read morefriendly and knowledgeable and explained options, potential costs, and timing with me efficiently. I asked for a rough estimate over the phone and they gave it to me, and it was a fair and affordable price. Wendell arrived on a weekend and was very friendly and efficient. He stayed and made sure things were working properly after his repair too. I will definitely be calling them for any future appliance repairs in my house!

Roger has repaired our old appliances on two different occasions. He was great! Knowlegable,…read morepersonable, and honest.

Technicians are very helpful, but it would be nice to have more transparency before the…read moreappointment. I asked for general pricing guidelines for a specific job and was told we haven't seen your machine. Fair, but knowing that the minimum price for a service call is $258 would be a fair thing to be told over the phone, especially in this economy. It took one minute for the tech to tell me that when the person on the phone wouldn't or couldn't. I previously had them fix my ice machine and it broke again and twice ended up just buying new appliances after they came because the cost of fixing them was almost as much as getting new machines. Maybe stupid on me for continuing to call them.

We had issues with our washer. I went on yelp and looked for someone. Good reviews so decided to…read moretry . Glad we did . The repair was done the next day no issues. A follow up call was made to make sure that we were satisfied. Will definitely use again.

A thorough exam of my refrigerator showed the repair wasn't going to solve the problem, repairman…read morewas honest told me my options didn't push a costly repair and even gave me a referral where to buy a new refrigerator.

Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

Good communication. Extremely knowledgeable. I would not call anyone else for any appliance…read morerepair.

Our DCS oven stopped working.. Called and spoke to "…read moreRobin".. She was very helpful, professional. I secured an appointment within days. The day of , I was given a " window", of when Tech would arrive. " Jonathan " the technician was prompt, courteous, He wore the appropriate face covering. He was careful, diligent. He explained every step of the way. He repaired the oven and was on his way. I was relieved to have had a tech that was knowledgeable with the appliance he was repairing, his careful execution ( no scratches , no dents, no waiting for the part) I would recommend without reservation.

Sharing good experience I had with RP Appliance for a repair for the ice maker on my LG fridge…read more Rodney from RP was responsive to my inquiry calling back very quickly. He was available to come next day. I was not so we scheduled for 2 days later. Rodney was right on time, very polite and professional. He quickly diagnosed the issue and was able to fix on first visit. He was easy to talk to about the issue and work was reasonably priced. Will use again

Mr Rodney (the technician serving the East End of LI, NY) arrived on time, diagnosed the problem…read morewith our fridge and also our gas stove oven, said he had the parts needed and replaced them. I felt confident he was not "upsellling " us with services we didn't need. We were able to make a next day appointment which was very convenient. The technician returned shortly after he left we texted to say the fridge was noisy and he adjusted it. Excellent service.

Jospeh and Omar did great service fast quick. I ordered 2 refrigerators one for main floor another…read morefor the basement. They removed the doors(because it was 2) to NOT cause damage to the walls or door/door frames. great service overall.

I paid for a stove via their website (sat). The following day (sun) they call to tell me its no…read morelonger available and that they will keep me on the list for when another comes in, meaning they will not refund my money. They took it upon themselves to do what they want with my money. I told her that I cannot wait, I will go somewhere else and to send refund. Two days go by (tue) and still no sign of a refund. I call again and she states that she will send now. Another 2 days go by (thur) and I send another email with no response. The following day (fri) I call and ask why my refund has yet to hit my account? She then tells me that she forgot and that she will send it now. I should not have to chase my money. This establishment has shown practices of theft and I would highly recommend anyone to be weary.

Are they still in business I called them I'm getting a error message saying OV7 Ive been calling…read morethem for like 3 days already

always very helpful in helping locating parts that are hard to find…read more very polite and always listenens to your questions i would rate this place a 5 star