incredible customer service ! so helpful and patient with all customers. very conscientious of…read morecustomer's waiting time and always willing to go the Extra mile for clients. always welcoming and kind to all! A very happy customer, T

I had an excellent experience at this UPS Store yesterday. I needed color copies printed of a…read moreboard meeting presentation, and the staff here was great to work with. I called the store, got their email address, and emailed the presentation to them. I then called to confirm receipt. They were able to have my printouts ready for pick up in less than 45 minutes, which I really appreciated. The staff was friendly, helpful, and accommodating. Thank you for your support, UPS Store Burlingame!

Popped in here for the first time to do a couple of Amazon returns and a cellphone trade in return…read morebecause I was shopping at See's next door, and I was so impressed by their efficient and friendly customer service that I just had to leave a review. Will definitely come back the next time I'm nearby.

Friendly but so many customers it seems always chaotic when I'm in the area. Parking is horrid but…read morethat's not their fault. Notary scheduling was kind of a pain and wasn't timely.

I'm not a big fan of the post office and have had many bad experiences. This location is one of…read morethe best they all should strive to be like this. I've been here a few times the staff are helpful in mailing options and prices. Great service. Today the lady was the best possible. She gave us some advice on what would be the best service and price.

A smaller post office but open on Saturdays! They also have a self service kiosk which is…read moreconvenient for printing labels from QR code, scanning labeled packages, or getting some stamps.

I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

Extremely disappointing experience at this UPS Store. I came…read moreto return an Amazon package -- the official return instruction clearly said "box needed" but never mentioned that a "product box" wasn't allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a "product box" and repeatedly refused to accept it. His attitude was condescending and completely unhelpful -- he just kept saying "that's a product box" instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon's website never states that a product box can't be used -- only that a box is needed. This location clearly makes up its own rules and treats customers unfairly.

The team @ this FedEx/Kinko's Office Print & Ship Center is deserving of 5 star recognition!! They…read moreoffer exceptional customer service, while being friendly, professional, patient & are always willing to go above & beyond to help their customers. A very special thank you to Connor, who consistently provides outstanding assistance with such a positive attitude & attention-to-detail!! It is clear that he genuinely cares about helping his customers & making sure everything gets done perfectly!! Thank you all for your hard work, kindness & dedication....

The customer service here leaves a lot to be desired. I went by to drop off a box of books that i…read moresold online. I didn't have any packing tape at home and there was none out for customer usage that I could see. I already had my shipping label, so all I was missing was the tape. There was one person there, who i'm assuming was being assisted with photos, and two employees. I stood there, holding a heavy box for probably close to 10 minutes, and they never acknowledged me. Both employees looked at me and ignored me. Neither said anything about being right with me, or it would just be a minute or anything. They never said a word, just ignored me. And I stood there holding a heavy box the entire time. Then I noticed the sign about their "full service surcharge" which basically states that if one of their employees has to do something for you, you have to pay for it. Since I already had my shipping label, I was not about to pay for them to tape my box. So I scanned my label and dropped my box in their chute. Next thing I know, i'm about to get into my car, and one of the employees comes out and starts yelling at me because my box wasn't taped. His exact words were that it was all over the place. He told me that I had to wait for them. I responded that I did wait for 10 minutes, and they ignored me. He just kept yelling at me that next time I can't do that. So here's the thing. I am sorry that my box made a mess, but the thing is that I doubt that happened. The box was packed pretty tight, and it did not drop that far. So while a couple of books probably fell off the top, it wouldn't have gone all over the place. Basically, there should have been tape out for the self service they push so hard, like every other shipping store in the area. Otherwise, don't threaten to charge a fee for shipping a box and don't ignore your customers. I did not appreciate being yelled at and humiliated in public over their lack of customer service. Next time I sell books online, i'll go to the FedEx store in Millbrae.

I agree with everyone.. not so friendly here.. I was in and out with my service because I needed to…read moremail something out but pressed on time I didn't pay no attention to how he greeted me.. but there was a lady that came in asking questions about doing passport photos they do not offer it at this location but he rudely repeated himself where the next location would offer their services explaining to the lady that she needs to make an appointment for passport services she didn't know this, but he got irritated because he kept expressing to her that you need to go online possibly the library could help you and she was like well can I still go there and see if they can explain to me how to do it his response was "good luck"

Worst customer service ever. No greeting, no help, couldn't even answer the simplest question…read morewithout an attitude. This place needs to shut down. And I was the first customer in the morning! Wonder how they treat people at the end of the day...

This is DHL. Not a mailbox. Photo on their yelp is confusing cause it shows FedEx ups etc. it…read moreshould be called DHL on yelp! Or just take down the yelp business cause I'm sure I'm not the only one confused. Smh. Wasted my time carrying my boxes inside just to bring it back to my car. The lady working there was on her phone and I felt like I was interrupting her

Came here with my brother to get a document notarized last week. Dylan helped us quickly and…read moreefficiently while being so friendly, and we were done and on our way in less than 10 minutes. 10/10 will keep coming back!

This is the Burlingame distribution center and also the people who investigate missing packages…read more In the past year I've had two packages that showed "delivered" in the tracking that were never even brought on my property. One was brought by a neighbor a block away who got my package and the other must be floating out in space somewhere as it was never recovered. When you open an investigation by calling the USPS 800 - the people at this facility are supposed to call you back within 3 business days for resolution. Two out of 3 times they don't call you back and if you try to call them directly, the phone rings and rings and rings but no one every picks up and apparently USPS is too cheap to give them any kind of voicemail (not that they would respond if they had one) So you end up calling the 800 again to escalate the case to the consumer affairs dept (in SF) to handle the case. My recommendation - have anything important shipped by Fedex. They're the only company that you can count on.

This is a bulk mail facility. Don't go here for individual mailing needs. I waited and no one…read morehelped me. I finally spoke to a driver outside who let me know. Very disappointing.