I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

An overdue review. Went to them to get my Car AC serviced,…read moreit wasn't cooling at all. Not only they did it within 2 hours of my calling them, but the price was VERY reasonable, as compared to the quotes I received from others. The owner's wife( sorry forgetting her name) was super nice, and has all the technical knowledge! HIGHLY RECOMMENDED!

Great garage and honest. Will tell you what is wrong and what is fine. Great people. I have taken…read moremine and my mother in laws cars here

Great communication, great guys, arrived while communicating with me, and its free. Fernando and…read morePartner got it done. why would you ask for anyone else?

If they would respond on the day they are supposed to come would be cool. Instead they just ignore…read moreyour messages and never pick your stuff up.

WOW - this place goes above and beyond! I had a package that was supposed to go to my relatives…read moreaddress. It was an Amazon package that was re-routed to this location (his old address). Amazon is tough to get an answer, but this location reached out to me directly and tracked me down to get me my package. This is a phenomenal customer service experience. I would definitely look to this location if you need help with shipping and mailbox services. A+

Email service was cheaper then fax. But nobody gave me prices so remember to ask what the prices…read moreare for the type of service you need when it comes to the postal side of the business. So boom they get only 4 stars for their lack of communication/service fees. Besides that this place has and does what you need when it comes to postal and pharmacy. And at least customer service is pleasant. Just ask for prices!

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Been coming here in years for printing and notary needs. Very warm and friendly reception by staff…read more Place clean and organized. Bulk of business is mails and packages.

This is my go to UPS store for shipping, mailing or Amazon returns…read more The service is quick & easy. I just recently used them to do a notary service & the quality was great @ $15 which is the common cost value of this service. They are located in a large marketplace near restaurants & a theatre.

This site is amazing. I have been coming to this location since they opened and the staff is always…read moreso kind. Even if they are understaffed and busy they are sweet. I feel like whoever manages this place keeps their spirits high and it reflects in their service. The service is always swift and when it needs a bit more time they give it to the client without hesitation. Glad this is my site.

It's always so refreshing to receive good customer service! Yesterday I received excellent customer…read moreservice! He went above a beyond to help me, showed me exactly what I needed to do to accomplish my boxes being shipped correctly, answered all the questions I had! Plus I seen that so many other things are offered, Notary,money orders, you can pay bills, buy gift cards and more!

Talk about great customer service!! Jimmy is the man goes above and beyond to help out his…read morecustomers. If you having any needs for any of his services make sure to try them out!!