The chicken is very juicy and loved the crispy skin. The potatoe salad is perfect. I loved the rice consistency and want to try the bowl next time. read more

Rude staff Maria is awful! I have ordered here a couple of times and I believe from the very nice owner/manager. I have never had an issue until today. I don't venture to this area often so it's a nice treat when I do. Today I went in and ordered a mini pack with 2 potato salads and 1 rice with four tortillas. I should have checked everything but I didn't when. I got home and opened the chicken box it looked like the person was chop happy and didn't our everything in the box because the full chickens I know have 2 of each piece. Not this one. It was 1 1/4 breast and 1 thigh. The skin was off and under the pile that was not appetizing. The flour tortillas were wet and we could not get them unstuck from each other, the check-in that they out in the rice was so dry and very hard. I called the store back right away and told them and even texted a picture if this and Maria told me they never send it out like this and based on what she saw in the video I got everything right and she said the rice was fine so if I wanted to bring it all back by the next day she would refund. Then she went in to say she wouldn't refund because the guy gave me the whole chicken. I will be back for my refund and then they will not see me back again. This place had gone down hill. Too bad it used to be really good. Now it's garbage with rude service. I'll happily take my money elsewhere. read more

Juan Pollo - This is a whole chicken - Fast Food Near Me - Colton, California

Customers beware there are sharp pieces of bone in the quesadilla. I nearly broke my tooth and gums bleeding. This is not right. Never had this kind of experience from a Mexican restaurant. Everything we ordered was of poor quality. Nothing special. Now my mouth hurts. read more

Juan Pollo - Sharp pieces of chicken bone. Made my gums bleed. Could've been more serious if I swallowed it. - Fast Food Near Me - Colton, California

Trying this Juan pollo out after the remodel of the shopping center. The interior is spacious with waiting area for pick up orders. Seating area on the opposite side of order counter. Tables or bench booth style seating enough for a large group. Has that old school feel. Service was welcoming and friendly. Nice visible menu displays. 2 piece Chicken meal was good. Comes with corn or flour tortilla, salsa and two sides. Good to see this place busy with customers. Plenty of parking right in front. Luv the new look! read more

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Best rotisserie chicken in the Inland Empire. No one else comes close. I drive from Redlands to Colton if I want great rotisserie chicken, no other place comes close read more

Found a black 1.5 inch hair hiding in my potato salad so disgusting I don't even let that happen when I'm cooking for myself, gross read more

Juan Pollo - Potato salad with black hair - Fast Food Near Me - Colton, California

I placed an online order for a Xmas party the same day! They text you with updates on your order and when I showed up to pick up my platters, I realized I made a mistake. I had ordered rice instead of potatoe salad and they were able to change it out for me no problem! Thank you so much Xavier! read more

Ordered the catering package for 60 people for a work function. The food was ready when promised, the portions were big and everything was fresh and delicious. Plates and silverware included, which is a plus! read more

The service was lacking. Seems like all family working here. The Nacho Supreme were tasteless, 90% tortilla chips. Potato salad tastes like it had gone bad. Paid too much for such loser food read more

As the years have gone by of me living in the inland empire, this place is amazing ! I love this location compared to the others with how the workers actually communicate with you to make sure your order is right , amazing flavorful food compared to other rotisserie chickens,where could i go wrong ? I've never had a problem with this location besides having a transient outside bugging people. Colton Juan Pollo Keep Up the good Work! read more

This Juan Pollo location has changed a lot over the past month. On my most recent visit, the food wasn't as fresh or as hot as it usually is. The tacos were very skimpy and lacked the usual amount of meat. They were also missing tomatoes entirely, or the tomatoes were sliced extremely thin. The salsa was mostly liquid and didn't have the usual texture or flavor. On top of that, the employee working the register smelled strongly of alcohol, which was concerning and unprofessional. I've always enjoyed this place, so I hope these issues are addressed soon. read more

Juicy rotisserie chicken and very inexpensive. Would be nice if they had more options for sides but the potato salad is good.

Staff is friendly but the potato salad isn't that good here. Recipe seems different at this location compared to the Juan Pollo is Riverside off Magnolia. read more

This location is horrible. Especially when it comes to delivery service. Their employees and managers can't read. They always leave something off the order. And when you call they blame the delivery service. The driver doesn't prepare the orders your dumb ass employess do!! read more

0 stars I eat this food all the time and love it ! I don't know why this particular location made me sick!!!!! After eating

Went to get take out, very little portions on your sides, chicken over cooked somewhat dry. I won't be going there no more. For the price not worth it, I got the half chicken the sides were not enough to feed two. read more

The older gentleman who worked the cashier was so rude and unfriendly!!! We wanted to eat in and that seemed to irritate him so bad. After we sat down he then proceeded to put caution comes and a sign blocking and dividing the sit down area saying SITDOWN AND RESTROOM CLOSED!! . Which then left us trapped in the dinning room!! Will not return read more

I paid for a two piece combo breast and wing and this is what i got. When i called to report it ernesto who is the manager stated their policy is to take the food all the way back or they cant accommodate. Im not driving 15 mins back i just wont be back . Do better. read more

I'm done with Juan Pollo in Colton Chicken dry, cold, and tasteless... Rice white and tasteless, undercooked, tortillas were heated in the plastic, and stuck together. I knew Albert the founder of Juan pollo, and he would be so disappointed in the quality of food that is being served... Truly a disappointment read more

Besides the busy phone lines for making phone calls, The Whole chicken plates are Amazing and very Fast service. 10 out of 10 The extra hot sauce is a must need. Restaurant is overall clean. read more

I'm usually satisfied with Juan pollo but I went today and ordered a breast and wing meal , the wing didn't even look like a wing I've attached the photo and mind you I'm 4'11 so my hands are very small , I'm so disappointed you shouldn't serve this read more

Juan Pollo - Wing compared to my hand - Fast Food Near Me - Colton, California

Called in an order an hour ahead. When I arrived, they had no record of the order. The customer service was terrible. I would highly recommend a different location. read more

Where do I begin? Rotten Potato salad And Uncooked Potato Salad One of us noticed the potato salad tasted sour, and sure enough rotten. Smelled horrible!! The other serving was uncooked with hard chunks!! Just awful! As much as I love Juan Pollo, I am so turned off by this, I'm not sure if I'll ever return!!! read more

Juan Pollo - Rotten Potato Salad - Fast Food Near Me - Colton, California

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My husband went to this location to pick up our lunch and after waiting quite some time for our order, turns out they gave our food to another guest. The other guest brings back the food and the worker there says oh here just take it to my husband. My husband then requested for a new order because who knows if the other guest that had our food touched or ate it. The worker had major attitude because god forbid we asked for a fresh order that wasn't in the hands of another guest. The girl that was there, not sure if she was an assistant manager or what had a major attitude as well and got mad for wanting a new order. Do NOT go to this location, very rude and unprofessional, and shouldn't have a food handlers card since they want to give guests food that has been touched! Take the drive to the Juan pollo in Bloomington instead read more

*** save your generic response Melanie instead of responding focus on fixing your kitchen as I have seen reviews that state your rice is raw so I'm not the only customer receiving bad food from your establishment***** So this was my 2nd time eating at this place. First time the food was off didn't taste the same as the other locations but decided to give it a second try maybe first time just wasn't it.... So this time we got rice that was raw!!! Not completely raw but there was SEVERAL parts were. Like you couldn't eat a spoon of rice without getting raw bits. After going twice and messed up food this Juan pollo is def not the spot to buy. Go to any other Juan pollo. I did call and spoke to the manager telling her to check her rice and let her know it's not right giving food like this. It's not cheap to eat out, for raw rice I could've made it at home and saved money. She did offer to replace the rice but honestly I wouldn't go there again so no use replacing the rice.... It's a waste of time n gas. read more

The service was non existent. They do not understand the DoorDash / Website ordering system. The food will not be ready for you and you must arrive to have them prepare the order. That defeats the purpose of ordering ahead of time. They have a better deal if you order in person. They will not honor the better deal if you already placed the order. TIP: My family goes to the Juan Apollo north of this location for a better ordering experience. read more

It has become way too overpriced for chicken, this place has really gone down from what it used to be.....

rude rude service paid for our order last night to pick up at 3 today !!! they did not have it ready meanwhile people coming in ordering walking out with boxes ... rude we were left with nothing never to return here . the female at counter very rude read more

Got dinner tonight and when I got home there was no flour tortillas with my dinner. I was craving mini burritos and was not able to eat it because they were closed. read more

Juan Pollo - The copy of my receipt with me not receiving my tortillas - Fast Food Near Me - Colton, California

Good food!! Would pick this for a family gathering over pollo loco or kfc any day of the week!!

Juicy, tasty chicken! Went here to pick up chicken for my coworkers birthday. No problems with communicating and pick up was an ease. I usually don't like potato salad but this is one of the best potato salad i have ever had. The chicken is like i said, really Juicy & tender and with that cheap price tag? Really good for the price. read more

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On July 10th we ordered a party pack that we paid $125 with some cents for are Daugther 18th party when it was time to eat our guest start it to eat and we food the flour tortilla had mold some of our guest refuse to eat the food we end up buying pizza for them read more

Juan Pollo - Flour tortilla with mold - Fast Food Near Me - Colton, California

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Never agai At Juan Pollo. All the food here has beed sitting packed for days. The tortillas are like cardboard, the potato salad is nasty and the rice looks like 5 day old play dough. read more

Juan pollo come on is the best chicken flavor and sides but this location needs better quality supervision came in there and the dudes sweating more then the damn chickens in the oven dude in the back picking his nose and crew is younger then 25 so I'm sure sanitation skills are at a minimum reason I'm saying all these assumptions is because i ate from here and I have an upset stomach. Enjoy your day everyone it's just my opinion. read more

This place has gone down hill over the years Customer Service is non existent. For the past years I have been coming to this location requesting a chicken salad with dark meat no dressing only hot salsa. I went to the location on Washington St. And the girl at the cashier tells me they never done that. I said since when I just bought one two weeks ago. She says I've been here six years and that's not what we do. First of all let me say this she was the one who took my order the first time and when I came back the next day. To get another salad she said oh I remember you from last night. Now instead of having the great debate. If she had good customer service skills she should have offered something else off the menu. Rather than trying to back and forth about what they don't do. Never going back. read more

Horrible customer service. Workers in especially the older hispanic man and and the older lady that work here are ridiculously rude to hispanic customers. Complete sell outs, they don't treat white people this way. Soda machines are disgusting, their soda takes like bleach. If you ask for a drink exchange they dump your drink and fill the same Dr Pepper cup with lemonade. Food is mediocre and dry. Potatoe salad tasted rancid. Absolutely horrible location!! Stick to the recipe, clean out your soda machine and check your horrible attitude! read more

I love Juan pollo first off, I stopped here on my way home to Moreno Valley bought a mini pack when I arrived home my chicken was burnt and a little crispy is never a problem but it was just charred and dry. I called and spoke to a gentleman first explained to him he asked me to come back in today. I advised I was already home if I could possibly go back tomorrow then the young lady at the register got on the phone and told me I needed to go today or I was "SOL". I understand policy so I just notified her I would leave a review. She didn't seem to care so here we are ‍ read more

Juan Pollo - a close up of a plate of food - Fast Food Near Me - Colton, California

I went in and ordered the jumbo pack and I received this moldy tortillas. The owner Maria said she has know about this the past week and tells me it's not mold it's too much lemon.. I'm sorry that's mold. She said I can only have my money back for the tortillas which are only 1.00 read more

Juan Pollo - Fast Food Near Me - Colton, California

Went back today got all the fellas hooked on Juan pollo over here at work once again the food was fresh and tasty..... Thanks again "quick service" read more

Dry Dry Dry Everything here is dry n cold and only at this location other locations have amazing food don't know what happened to this one read more