Dr miller has been my dr for years, and would not go to anyone else…read more He is excellent. Takes his time and explains all procedures. The staff at park opticians are professional and friendly.

After a miserable time at Lenscrafters (see other review!), I was pleased as can be by the service…read moreand skills at Park Opticians. A Kingston mainstay for over half a century, I deeply regret not having visited before. Dr. Miller's experience and knowledge helped to alleviate any fears that might have evolved in my brain since my nightmare at Lenscrafters (see other review) last spring. Their prescription was spot on, unlike the one I got from the goons at Lenscrafters (see other review), and I actually look forward to next year's appointment!

We've been using Visionexcel for many years now ...15 or 20 years in fact, and pretty much…read moreexclusively having Glenn work with us. We don't always love what he says or love the answer to our questions....but business is business and I don't know of any business that always gives you the popular/yes answers or even the answer we want. Overall, we are pleased with the service and eyewear we have purchased at this store and Glenn has hung in there with us through the years and provided good quality eyewear and good quality service. We will continue to use them until there is good enough reason to switch.

You can't beat the staff here. Everyone is always so friendly & helpful. Plus, they have a really…read moregreat line of designer frames,thankfully my insurance is great & I can always splurge on a pair. I got Dr. Diana this time, have never had her before. She was really informative & helped me understand my vision issues. Kudos, I will never go anywhere else

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

Dr Guarente and his staff couldn't be more friendly, helpful, patient and professional. I feel like…read moreI am part of their family when I walk in to have an exam or pick up my contacts. I highly recommend their office for your eye care needs.

Dr. Cohen does a thorough eye exam. (not a virtual one). He does not rush you through it. He is…read morepatient and polite and makes certain the script is accurate. He is knowledgeable of what frames will work best to correct your vision and works with you if you want to use your own frames rather than ones he has for purchase in his office. He completed the voucher for my insurance without complaint. His staff are also helpful and courteous. I did not have to wait months for an appointment to find out the eye exam was being done virtually, nor were my concerns about floaters dismissed, like at Empire.

My husband, daughter and I are all patients of Dr. Cohen. We highly recommend Dr. Cohen and his…read morestaff. Our experiences have always been professional but also personable, making the visits enjoyable and also covering all aspects of a thorough exam. Recently, our daughter lost her glasses, a call into Donna at the office had them ordered and let us know when they would be available for pickup. Donna also had taken another pair of our daughter's glasses and had them repaired in a jiffy and a follow up phone call to us. It is always a pleasure to deal witch Dr. and his staff. Thank you, Bill, Barbara and Claire Ryan

Professional and helpful Fast service…read more Available Relatable Easy access Large selection Friendly Never crowed

would give it a 0 but cant. shipping and receiving individuals are rude with big attitudes. Slow…read moreand lazy.

I'm still in shock, 3 hours later. My eye "exam", from the time I left the counter to the moment I…read morewas, once again, in front of the counter, was a total of 8 minutes. Eight minutes ! I voiced my displeasure and asked for my bill. I also said that everybody I knew would know about this fiasco of an operation. The clerk hemmed and hawed, then went to speak with somebody. The clerk came back and said that there would be no charge but that they would keep the lens prescription. After letting her know that I wouldn't trust that prescription for two seconds, she again said there'd be no charge. But I reminded her that I had wasted my time and that I was still in shock over an 8 minute "exam". I can't think of anything that could have been worse than this place.

Wasted day off, go in and check in they said it would be 39.00 for exam that clearly states on…read moreinsurance that exam is covered. They say it's because it is remote exam and since it's remote have to do an extra test. I said not my problem exam is free. Older lady gets an attitude, why the the younger girl is saying we will wave the fee. Left and made appt elsewhere I would not recommend also

Fast response and expensive BUT great and guaranteed work. They have worked on several projects and…read moreare always pleasant and efficient.

Great Doctor! He is old school and he cares. I am so lucky to have him and he looks out for his…read morepatients, not his wallet!

Dr. Gibbons is very good! The optician, Lisa, is also very good. You won't save any $ on glasses,…read morebut the service is very good!

2 stars because I didn't have issues with the actual optometrist but the receptionists provided the…read moreworst costumer care I have ever experienced. I only booked my appointment at this location because they were the only optometrist in the area to take my insurance for medical reasons only. I must have verified my insurance with them a dozen times. I changed my name in the 6 months in between my appointments due to marriage and had to verify it all over again several times over the phone. After my last appointment, the receptionist called me while I was driving home and she accused me for not paying for my appointment. I tried to explain to her that my insurance should have covered everything, just like last time. She accused me of not having insurance and told me that they do not accept the type of insurance that I have, even though I knew they did because of my previous appointment. I was driving and could not recite my member ID number verbatim but figured they should have recorded it the SEVERAL times I told them the number in the past after the name change. But when I got home, I called and told them the updated ID and it should have been completely resolved. I guess not because they just left me a nasty email, weeks later, saying that if I did not respond to them they were going to send my invoice to collections. I called yet again to give them my ID number and insurance information. I have never dealt with so much drama over my health insurance coverage. If these receptionists could just have better record keeping when asking for insurance information this whole thing could have been avoided. Not to mention the rudeness and to be treated in such an unprofessional manner. I guess I'll have to go elsewhere for my eye care needs because it's not worth the drama! I'd actually pay out of pocket just to avoid it.

Last Friday, I broke my current classes in a tragic lawnmower meets glasses encounter (ugh!) and…read more the lawnmower won. They got me in right away and the new classes with updated prescription are now on order. Great service. My husband and I have been going to Q-optical for the past 15 years. Dr. Q is welcoming, professional, and our prescriptions have always been perfect for correcting our vision issues. Carla who supports the glasses selection, fitting, and payments provides just the right amount of input to support costumers with their decisions. A great team!

Really bad experience at this place. Optometrist wrote a prescription that was really bad for me…read moreand refused to correct it. Tried to get me to pay the cost of new lenses. Buyer beware.

Do yourself a favor and go to a real eye doctor and then buy glasses online. I'd been happy doing…read morethat for a few years now, but I thought I'd try getting personal customer service to see if it was better. Oi. The "doctor" was a tele health visit. Okay, whatever. When my glasses were ready I went back and tried them on. Everything was a blur. I was told that I just needed to get used to them. I know that's a thing but I've had these eyes for almost 70 years now and never had anything like this, but okay. Nope. Took them back and they gave me an appointment with a different optometrist. He was a real person and seemed pretty put out that he had to do a do-over. I mean, like seriously put out. I tried telling him what I was experiencing and was talked over and told to just answer yes or no questions. Fine. He attached a post it note to the new prescription that said it was a tele health fix, like that's a regular thing. So eventually my new glasses come. Way better. However, I still can't focus on anything over 150 yards. You just need to get used to them. Okay. Now it's a week later. They're great up to 150 yards but beyond that I just have to take them off to be able to see. And now my 30 day return policy is expired. Oh, and I live half an hour away and this took four visits to arrive at this conclusion. This is definitely my last LensCrafters experience.

This is part two of my review. After engaging with the management staff because of an error from…read moreRayban, the manager, whose name starts with an L decided to do the right thing and redid my lenses and replaced my frames that I originally wanted for only $100 because I was insured and now they are absolutely the most perfect glasses I've ever had. Hedda the sales person, is so amazing. What a professional.! And incredibly stylish. No wonder, she came from New York City. They have definitely done right by me and I highly recommend them now because Customer Service is what it's all about. But be fore warned,be very specific on what you get and ask for And always get Insurance !