Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

I used their dry cleaning service for two winter jackets($1000 value in total). It took four days…read moreto get it back. When I had it, all the feathers in the coats were not tumbled at all, there was so much damage to the jackets. The owner never said sorry and kept claiming that that's how the fabric was designed for and asked for proof(????). If you don't know how to treat the garment properly, please close your business and don't handle the customer's clothing. The owner only cares about money. Use this service only if you want to ruin your clothes. Avoid this business at all costs!!!!!

These guys are great. Whenever I need dry cleaning they are my go to. Friendly service and on…read moretime. I have used them several times without issue. The prices are reasonable or at least not off putting. If you are looking for a dry cleaner I recommend giving them a try. I like the pre-pay discount and with reliable service; it is a no brainer for me.

This tailor is excellent in terms of work ethic, price, and quality of work. He is very skilled and…read moredelivers exactly when he says he will or before. He does not over promise and under deliver. Rather the opposite. I highly recommend this tailor shop.

Stopped by to have a zipper repaired on my Northface Snowboard jacket today. Walked out with the…read morezipper tuned up (sewn to tighten, waxed, and repaired) free of charge and saving me 6 to 8 weeks waiting for Northface. Can't beat that kind of service. We'll be back for all our dry cleaning and tailoring needs.

Fantastic with customer service and very a good family own business. they work with care and love…read morewith their customers to understand what they need.

Had a good experience with Twins! A bridesmaid for the 8th time this upcoming weekend, I am no…read morestranger to the process of tailoring a bridesmaid dress. I have yet to find a place that is reliable and upfront with their prices, and was pleased when Twins was able to give me at least an ESTIMATE of the cost prior to showing up with the dress. I know hems on dresses like this are time consuming and I have no problem paying whatever it costs, but the lack of transparency is always problematic for me. They did a wonderful job with the dress - it looks great and cost $95 for a hem (this was a lot of fabric and two layered, FWIW) and a shoulder strap adjustment. I am happy with the results and the dress was ready in a week! I will be back for future alteration needs. It look like there was some vintage items, pants, blouses, and more that he has good comfort with. Thanks for the great experience!

I have never been to a dry cleaner before but wanted to try to get my super dirty white winter coat…read morecleaned. My husband told me of a place next to Wegmans but it's no longer there- sign says they merged with Julian's on Latta road. I knew where this was because I go to the plaza a lot. Staff was super friendly and walked me through everything. The picture doesn't do it justice. It came out beautifully and I'm very happy. Was 20 bucks and worth it. Will definitely go back! The only thing I would change is that I was texted and emailed multiple times about reviewing this place the same day and the next morning.

Dropped off a pair of dress pants for cleaning and to replace the zipper. Good service with an…read moreaccurate pick up date. Like that they use pink ticket slips and text when things are ready for pickup or I may have lost track of this... I'm leaving 4 stars because the pants haven't been worn yet and waiting to see how things hold up

I waited until the last minute to get a bridesmaid dress altered. I went to 3 tailors who all but…read morelaughed in my face when I asked if they could have my dress done in 3 days. I came into this shop at 4:30 on a Monday and it was done by 6 on THE SAME DAY. Reasonably priced and very friendly. I highly recommend.

I brought in a bandage dress with a small hole in it that I needed fixed. He did it right then in…read moreless than 5 minutes and didn't charge me! I tried to insist but he insisted more haha I left a tip but he was a very kind man and the dress looks good as new cant even tell there was a hole!

Dropped off 3 suits for dry cleaning on 12/31, was told they would be ready for pick up by 1/3. So…read morefar so good... On pick up, things quickly went south. Thank goodness I checked the items in store, as I noticed 2 of the 3 pants in my order were missing. I notified the receptionist at the time, and we managed to find one of the pants attached to someone else's name. I was told they would reach back out over the weekend if they found my pants, or at least to give me an update. On Monday (1/6), I still haven't received any updates, so I called in to check. The phone was picked up by the same woman who had received my suits initially. On asking for updates, she took immediate offended tone and said to call back at 1, when the new truck would drop off orders. I explained that my clothes weren't missing because of a delay, but because they may have been given to someone else, and was told "You've tried to ask the same thing 3 times, but in a different order, if you ask again, I will hang up." So in the hopes of getting more context, I began asking her for if she remembers anyone else when I dropped off the order, but before I could get two words out, she actually hung up on me... Overall, service quality is perhaps the worst I've ever seen and the dry cleaning itself (for the pieces I actually received back, anyways) was mediocre at best. I'm saddened as this store used to be run by a nice couple which provided great service, but had recently retired. The store as it currently is being run is not even a shell of its former self and should be avoided at all costs.

Short story is go somewhere else. Long story is I went there to get my wedding suit dry cleaned. A…read morefew days later I went to pick up and they didn't know where my suit was and didn't even have me in the system (even if though I had my receipt from the system with all my info on it). I ended up spotting my suit just laying on a shelf, but they didn't dry clean it. So I had wait and I go to pickup the day before the wedding and the delivery guy wasn't there yet...so I had to go back a third time an hour later that day and finally got it. Long story short, way too much disorganization and stress for a simple dry cleaning, and I was still charged full price.

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.