When I finally reached the service, I was told they don't service Gates. No explanation. Gates is…read morecertainly in the Rochesters area. Because they wouldn't tell me why, I am very suspicious. DO NOT RECOMMEND.

I called Top Hat Chimney and John at took my call, spent 20 minutes on the phone answering my…read morequestions and educating me about my chimney problems. He walked me through what could be the issues and how to rectify them etc. His knowledge is extremely impressive and he was very professional. I told him where I lived at the beginning of the call and it was outside of his area but he still took the time to talk to me even though he knew he wouldn't be getting my business. Very classy....in this day and age, we all need more people like John. Thank You !

My chimney began to show some water intrusion. I contacted a well known chimney mason who suggested…read morevery over the top repairs which I did not feel were warranted. I called Brian Westman at Canterbury Chimney Sweeps to get his take on the issue. Brian came out and suggested a simple and direct repair which made complete sense, and was not over the top regarding the cost. Brian's estimate was well within the realm of fairness, honesty and affordability. Brian completed the repairs and the water intrusion issue was brought to an end. I plan on having Brian come and inspect the chimney every couple of years to make sure it is in top condition. Also, the phone contact with his office was simple, direct and an overall pleasant experience. I highly recommend Canterbury Chimney Sweeps. Frederick C.

We recently moved into a new to us home. This home has fire logs which we knew nothing about. Also…read morethe house had been vacant for 3 years so we wanted to have the fireplace checked out before using it. Brian came out and checked out and was very patient as he showed us how it works. He even showed us the gas shutoffs just in case. I would recommend them anytime.

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

I first got a quote from a big name chimney company you've surely heard of. That quote was…read moreoutrageous, such a high cost for the modest work that needed to be done. Then I contacted A-1 for a second opinion. So glad I did. The quote from A-1 was significantly less. Not even close. I am very happy with the work A-1 did. A father and son team, they were quick with scheduling the quote, discussed it honestly, didn't try to upsell, and arrived when they said they would to do the job. They really seem to enjoy their craft and were very efficient. Highly recommended.

I would never even consider getting estimates for chimney or brickwork after having two jobs done…read morefor me by A-1 Chimney Services. George and Michael are true craftsmen. Their work is impeccable and their prices more than fair. They keep their schedules and promises, respond to texts and phone calls, and just happen to be two of the nicest guys you'd ever want to meet. Save yourself some time - just call A-1 Chimney Service. And no, I'm not related to them. I'm just so impressed by them and their work.

Rudest person I have encountered in a while…read more Bought a Groupon they would NOT honor. It was a $100 value, and I needed some help with my furnace. They said it was a maintenance voucher and could not be used for work. I inquired about the price and when I learned that the price was higher than others, I told them I was inclined to go somewhere else where it was little cheaper. The guy said he was glad and "never to call me again." You got it dude.

Buyer beware! I decided to test the waters out with this company for a simple yearly furnace…read morecleaning and tune up on my 7 year old hi-end unit 3 weeks ago. The HVAC tech provided me with a receipt that included a quote for a new $570 motor that should be replaced ASAP. Today, the furnace completely stopped working. 12 hours of trouble shooting later, a different repair man found that my furnace shows no signs of being serviced 3 weeks ago, but does show signs of being taken apart & improperly put back together - causing it to break down! 14 complaints closed with BBB in last 3 years and 4 negative reviews on the site since 2012 ... http://www.bbb.org/upstate-new-york/business-reviews/heating-and-air-conditioning/sparks-monroe-heating-chimney-inc-in-ontario-ny-31843/ Photos and an update to be posted ASAP. See also: the 11 reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended by yelp, and therefore hidden, many of which are 1-star. As of 02/21/15, Sparks Monroe refuses to return any of my phone or email messages since last Sunday. April 2015 - BBB complaint closed in my favor :) but I did not recover damages yet. (Total closed BBB complaints = 17) Also see the 15 additional Yelp reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended or included in the rating of this biz.

Friendly and knowledgeable, reasonably priced and very efficient! Was able to complete my service…read moreneeds quickly and flexible with scheduling. Would definitely recommend.

They were excellent, on time and clean job! They were polite…read moreand didn't try to sell services we didn't need!,

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

I have been called by them to reschedule a chimney 3 times. They said they did not have the parts…read morebecause the do not order them until they have conformation. They had that over a week ago.

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

Andy Smith and Chris Banker cleaned our chimney ahead of the 2024-2025 heating season. Chris has…read morecared for our chimney needs for decades and we were delighted to meet Andy. Andy showed the same care, professionalism and friendliness that Chris has always extended to us. They inspected and cleaned the chimney and clean out, leaving the area immaculate and addressed our safety questions about our older model coal stove. We wish Smith Expert Chimney Services all the best, and are thankful we can rely on your company for the future! Jennifer & John L - Geneseo

I requested a quote from Handy Clean via Yelp. Arturo, the owner, retuned my message promptly and…read moreset up a time to look at my project. He showed up on time and gave me a quote. We set a date to get the work performed and he showed up on that date. He completed the work in a timely fashion and did a very good job. Arturo was professional, courteous and most importantly, a man of his word. I don't know about everyone else out there, but finding someone who does what they say when they say is a rare commodity. If this is the type of service you're looking for, call Arturo. You won't be disappointed. Al Hart

Aurtoro was a gentleman with an excellent work ethic. He was on time kept the work area neat and…read moreclean. His workmanship was impressive. I would highly recommend him. He did wood working , mechanical instillation and plumbing for us. I would not hesitate to use him in any upcoming projects