I do not recommend going to this place. We had a birthday party there this February and not only were they not prepared for us when we showed up, but they over booked multiple parties thereby over maxing the capacity of the building and putting everyone at risk of injury. One of my children ended up with 4 staples in her head when she was thrown off of a bounce house because there were too many kids, and another one of my kids was almost injured in the same bounce house due to too many children on top of each other. Another complaint was their lack of response when my child was injured. They couldn't find a first aid kit in a timely manner, and left bloody towels laying on the table for the next set of families to find. They never did sanitize where the bloody towels were. I've had positive experiences in past years but this year was awful and I'll never return again. The sign in process was awful because they over booked. Some of my kids parent's never got to sign themselves in because of it and just went into the play area. So many people traveled for hours and were disappointed by the entire experience. When I tried to resolve it with the owner, they repeatedly avoided handling the situation over the course of months, and instead of offering a refund they offered me a bounce house rental. As if I'd want to go there again. I filed a BBB complaint but they continued to deny any wrong doing. Extremely poor management. I highly recommend you take your birthday parties somewhere else with better management who cares about their customers and righting problems when they make mistakes as this is not a company that does. read more

Visited the site in Ithaca Mall and was astonished at the lack of supervision or concern for safety. A group of three kids in the 10-13 age range were dropped off by their parents who promptly left. Those kids ran around with no concern for the many younger kids there. My 2 year old and 3 year old were repeatedly knocked over, and even had the older kids tell them they couldn't go down one of the slides because the older kids were playing hide and seek there. Despite me expressing concern for my kids' safety, the girl behind the counter never got up to do anything about it. I would never bring my kids there again. They clearly do not care about the safety of the children. Update: I contacted JAI through their web site, and they replied that the mall site is designed for kids under 10, but they "don't like to turn children away." In other words, we take whatever money we can get, and prioritize profit over safety. If the site is under 10, it's UNDER 10!!! Even worse, they said the employee on duty that day was a new hire who didn't know what she was supposed to do. Imagine that. She has to be trained to care about the safety of the kids and respond to customer complaints. Unbelievable! Stay away! read more

Great place for kids and adults! Much more bang for your buck than the mall! Nice little concession stand area, not too expensive and NO time limit for jumping!! read more

Generally a fun place for kids to burn off some energy on rainy/snowy days, with lots of room to play. I do have one major complaint. On more than one occasion, one of the employees has brought a young child to work with them (my guess is 2 or 3 years old), and let the child roam about unsupervised in the play space while they sit at the front desk. During my most recent visit, the unsupervised child was being reckless and aggressive toward my children. It is frustrating when I am paying good money for my own kids to play, and end up feeling like I am babysitting an employee's kid. Not okay. read more

If there was an option for 0 stars and just a comment I would have done so. I reserved a bounce house almost two months prior to the date I needed, and confirmed drop off time for an off site location. I had to call 45 minutes after the scheduled time to see where they were to have them act like they had no idea what I was talking about- they were 5 minutes from my location. They arrive with attitude. No I'm sorry, blah blah blah. They said they have been calling me but whoever wrote my number down is dyslexic because they inverted my number, which again is not my issue. They bring the wrong bounce house, have no change for my cash, and aren't able to process credit cards. What kind of business can't do either type of transaction?! They remind me my rental is for 4 hours, and they go. Fast forward less than two hours later, a completely different man approaches the bounce house with his two kids, helpers, whatever they are and tell my kids they need to get out, and proceeds to turn the generator off. No contact with an adult, just my FOUR year old and his party guests. I go over and tell him it hasn't even been two hours and I paid for four. He continues yelling and talking over me, and when I tell him he needs to call his boss since I have paid for four hours she magically doesn't pick up. This man gets ruder and ruder until my mother comes over and then he magically is able to leave the bounce house up and decides that he has some sympathy. He then proceeds to tell my mother this happens all the time and they had a big event today- which is not my problem. I'm the customer I don't cater to an owner. If something else was more important I should have been notified prior, and I'm yet to receive any response for the crap show that was my child's birthday party. If you want someone that shows up on time, has actual customer service experience skills, and delivers what you actually ordered, Save your money and sanity and just go with another rental company. NEVER AGAIN. read more