It needs an update! The tub is old and I slipped in it. Luckily I did not hurt myself. The towels…read moreare like sandpaper. The free breakfast is very marginal. Not even yogurt. Rather disappointing.

Spent 5 days while visiting family. Our room was good, beds were very comfortable. Breakfast was…read moregreat. Only had time to use the pool a couple of times but enjoyed it each time. The lobby was nice and inviting, comfortable for sitting and relaxing. The staff was wonderful! Greeted us daily and always asked if we needed anything. Night time front desk was absolutely amazing and accommodating when our entire family came to say farewell. Wonderful experience!

Staying at the Hilton Garden Inn was a disappointing experience. From the beginning, the staff was…read moresurly. We stayed 4 nights and all three of the front desk staff we interacted with were either rude or, at best, unfriendly. Worst part was after we discovered that housekeeping didn't provide us with enough towels or toilet paper (4 of us in the room) we tried to get more sent to us. The employee informed us that housekeeping was long gone and he was not interested/willing to help us with the supplies we needed. When I asked when someone else might help me he said he had no idea. Frustrating. If this were a 2 star hotel I would understand. But we paid $300/night and the service was far far below what we expect from a 4-star Hilton. Also of note - the rugs were dirty and were drenched in cleaning product smell (perhaps it used to be a smoking room?). Really gross.

I've stayed at this Hilton a few times. It's affordable and a good location in the middle of…read moreeverything we needed to see. I come up here every few years to visit family, so having a hotel so close to everyone and at a good price is very important to me. The service is always good! The continental breakfast was decent, but the service of the older lady working the dining area was the icing on the cake! I can't remember her name, but she worked there for over 20 years when I was last there (2020). I hope she's well!

Well exceeded my expectations when visiting Cornell for graduation! They texted me before my…read morearrival and I asked for two beds due to the number in my party and they graciously complied. The room was clean and large enough for 4 people who get along. Shower had powerful and hot water. We especially appreciated the free hot coffee, cookies and pastries available all the time. The bistro served ok breakfast but can't complain since as a Marriott platinum member you get $20 food credit per day so if you stay within budget you can get a free breakfast. There is a pool, laundry facilities and outdoor seating. Plenty of parking outside in the lot. Within maybe 11- 15 minutes of Cornell by car. Pro tip: book one year in advance for Cornell graduation if you want to use points. I used 74,000 points for two nights. Also, if you call and speak to someone, ask for the Cornell rate and you can probably get it for $250 a night. I was surprised that they had rooms a few months before graduation when I called. For some reason, people don't think this hotel is near Cornell but it is! I guess because it is not near any restaurants within walking distance, it's not as popular. Everybody was so nice and helpful at this hotel.

Staff pleasant at check it and through the stay…read more Rooms spacious and clean. Linens and bed good. Ac is extremely loud in room. Loudest ac ever ! Room Door locks problematic all times. Noise through door and walls was very high level You can hear other guests in hallways nonstop. Very hard to sleep. No breakfast offered except at Starbucks cafe. Convienent location, but for price point, not worth it. Disappointing for a newer Marriott courtyard.

It was amazing! Cocktails, live jazz, pizza truck and beautiful room! Very clean. Wonderful…read moreanniversary evening!

Great location, great staff, beautiful building, and lovely bar drinks. Would certainly stay here…read moreagain. They have a nice bar inside the hotel and another next door which has great atmosphere.

This is a great hotel in a great spot in downtown Ithica. I have traveled to dozens or Marriotts…read moreand this one is clean, good location, and the food/bevs were also good. Why not five stars? Dang, the traffic outside easily permeated the room I was in. Like it felt like staying in Manhattan it was so loud outside. Worse is I swear there is some sort truck route or nearby business that is truck-centric and they are all driving with empty beds that amplify the imperfections in the road -- just banging away all through downtown. I realize Marriott cannot control this, but for that reason, a lower rating.

The shuttle bus service is very good. On time, highly recommend. Even though there's only one…read moreperson, they are still there.

Overpriced and under trained staff. They charge for minimum…read morethree nights during move in days at Cornell. Ridiculous. $1000 for one night in a two star motel.

Really? $30 for parking, $25 for an unremarkable breakfast buffet in addition to endless nickle…read moreand diming charges added to an already overpriced room at $210 a night: Transient Room Charge Occupancy Tax $2.40 $210.04 $10.50 07/05/2026 07/05/2026 7002 7000 City Occupancy Tax NYS Sales Tax $10.50 $16.80, making my total $280! for a one night stay on the Cornell U campus of Ithaca NY. So not worth it. Oh well, now that I've "seen" Ithaca, I appreciate Rochester NY even more!

Who ever heard of a hotel that calls itself an "airport hotel," but which does not provide airport…read moretransportation and is not within walking distance of the airport? The Choice Hotels website states that the hotel provides courtesy transportation. This is false - they do not have shuttle service to the airport or provide any other "courtesy transportation." So I had to pay for an Uber to take me to and from the airport, which is a couple of miles away. The Choice Hotels website states that the hotel provides a free hot breakfast. There is a notice posted at the front desk that they do not provide breakfast of any kind. The front desk staff were nice. They said they get these complaints all the Time and they have asked management many times to have the website information corrected. I am offended by the false information and false advertising. This place is rip off.

2/5 stars Too many hygiene and maintenance issues -- not…read moreworth it unless you're truly desperate. The biggest issue with this hotel is the air quality. The ventilation system is clearly not working or not maintained. The room smells musty and stale, and there's a real risk of mold or mildew. I had to keep the window open at all times just to breathe comfortably. Cleanliness overall is below standard. While I was lucky to have a clean bed and bathroom, the room still felt a bit grimy. I found a long black hair in the towels, and the mini-fridge smelled absolutely putrid, so I couldn't use it -- which meant my food spoiled. The hallway stinks like urine, and the stairwell is filthy. Just walking in and out of the building feels unpleasant and demoralizing. Honestly, I started avoiding going outside just to avoid dealing with it. There are a few positives: The receptionist was friendly and helpful I felt mostly safe thanks to a digital lock on the room The location is decent, with stores and restaurants nearby They helped store my luggage since there's no elevator But the negatives far outweigh the positives: Wifi didn't work No free coffee or tea No breakfast Water from the sink smells weird No elevator Dirty common areas This is not a place I'd recommend unless price is your absolute top priority and you can tolerate poor air quality, smells, and questionable hygiene. Definitely not a 3-star stay -- it barely scrapes by at 2 stars.

For $570 a night, breakfast not included, one would expect more...The rooms are quite standard and…read morereasonably comfortable, but some wear and tear are noticeable. The staff ranged from a somewhat obnoxious person at the front desk (Tiara) to extremely helpful, friendly and polite manager of housekeeping (Jason). The cost benefit ratio of staying at that hotel is quite low.

This is NOT a pet friendly hotel. It is a "dogs only" hotel. This is an exact quote from the hotel…read moremanager working the front desk when we checked in for out FIVE-night stay. Nowhere on the website does it say this is a "dogs only" hotel. The pet policy listed on the website only states no more than two "pets" and that they must be less than 35 lbs (and medium in size). That's it. So imagine our horror when we arrived after a six-hour drive to be told we would not be allowed to go up to our room with our "pet" cockatiel. The manager, Tiara, argued that because it did not specifically say "birds allowed" that we didn't have an argument about the website only saying "pets". I call BS. Words mean things. Pets means pets. The hotel can have whatever restrictions they want, but making it a secret until after you pay, and pack the car, and drive six hours is an egregious failure. Not only was our entire party exhausted from the trip, but our bird was at his maximum stress level after (a) being in his travel cage all day, and (b) experiencing a frightening experience in the hotel's very poorly designed parking/unloading area out front that many others have mentioned in their reviews. He needed to go up to the room and sit on one of his humans to destress, pronto. I was extremely concerned that the additional stress of being loaded back into the car to basically be homeless for the night because we had NOWHERE ELSE TO GO (which I calmly explained to Tiara) would cause significant harm to him. Birds can die from stress. Tiara did not care. She apologized, which I calmly told her meant nothing to me if she was actively willing to harm our pet who is every much a part of our family as anyone's dog is. She said she was concerned about the comfort of other guests and possible noise. We were already checked in. We had our room keys. WE were guests. She did not care about our comfort. This felt like a bait and switch, like we had been defrauded into believing we were booking a pet friendly hotel, when in fact this hotel does not care about pets, or animals in general - "dogs only." Another manager came down. Other guests were noticing the situation. I distinctly heard one mutter, "Let the bird stay." And this is when the other manager explained the hotel's other Super Secret Pet Policy: that you must stay with your pet; it must never be left in the room alone. [This policy is only viewable to guests via a QR code that you can only access from INSIDE the room after checking in. And, again, it only said "pets".] Again, the hotel can have any policy it wants, but please, for the love of all that is good, MAKE IT PUBLIC. Maybe it was the potential for a chant to break out in the lobby: Let the bird stay. I don't know what changed, but finally the other manager, not Tiara, begrudgingly said they'd "make an exception" for us. Buddy, to say you're making an exception implies there was a rule to make an exception to. There was not. Then, of course, Tiara jumped in to make sure we had the worse time possible and informed us we would be KICKED OUT if there were complaints about our bird's noise. Birds communicate vocally. Our bird could exhaust a toddler once you get him going with playing peek-a-boo. He'll offer a cheerful "hello" when you walk in the room, or ask if he's a "good boy?" (yes, always). Sometimes he asks you to "come'ere." And ... sometimes he just likes to let it rip. He is a bird. Once we got up to the room we immediately started looking for another hotel, and there was nowhere else to go. I don't want to get into personal health issues of members of our party, but leaving the next day to drive back home was not really feasible. We had to stay. And it became very quickly obvious why they were concerned about noise. As other reviewers have pointed out, the walls of this hotel are appallingly thin. A short, incomplete list of noises we endured that were not caused by our bird: toilets flushing (not ours) Someone banging a drum outside dogs growling and fussing with each other entire conversations (Girl, talk to him, not your friends!) machine guns coming from the other room's TV a weird chirping sound coming from the vents someone apparently moving furniture in the room above us (?) me, screaming when the shower almost burned my skin off I will say the beds were very comfortable. The restaurant was decent, though I did get sick after our first breakfast, the tofu scramble. The rest of the stay I just went with the oatmeal. Yulia was a very nice server on the breakfast shift. The parking was atrocious. The nearby lot was closed. We had to walk 0.8 miles to the closest lot. A very poor experience all around.

For a local with only a Koolidifier at home & looking to beat a recent severe heat wave, this stay…read morewas quite a great boon ... And finally trying that waffle maker thing at breakfast, which I've always heard everyone raving about, was fun, although I wish they'd offer honey for those of us who don't care for that sort of syrup ... But still good with banana & chocolate chips & butter & jam ... The best part is that it's just a few footsteps away to a big plaza with a giant supermarket, plus liquor shop, top-notch bagel shop , and a passable take-out-only Chinese place too ... And beyond that a Walgreens with a Wednesday farmers' market -- & still safe to cross there where the road is just a two-way lane at that point ... I have to take off though for the fact that I never obtained service even once in a several-day stay !! ... Frankly I didn't really give a damn but it was a lot of trash accumulated in the corners by that point in time of course ... The maids told me to my face that somebody had "left me off the list" -- seemingly confirming rumors that some hotels secretly exert bias against those of us who had booked on Hotwire ... And, by the way, if you're trying such in Ithaca, learn to look for the "tells" ... Just make sure the "real picture" matches the exact page for this property you can Google on the BW site, and you're home free ...

We've stayed at several Best Western Hotels in other locations and have enjoyed our stay. This…read morehotel was by far the worst place we've stayed in. It was shabby and outdated. Bedroom carpet and hallway had stains. There was a musty smell. The breakfast room was very crowded; too small for the number of people staying there. They ran out of coffee & eggs. There was only one 4 slice toaster. People were lined up waiting to get some food. There was not enough seating or counter space for the food. Some of the staff seemed stressed. Not worth what we paid. Not a good vibe. Will not stay there again!

We booked a room in the North tower room 265. It was worth the price. No carpets, no smell of pets,…read moreloved it!!!!!!! Slept so well! I do agree with a reviewer about the wifi connection having to try to continuously connect and rust stains in the shower corner. The small appliances all worked well. The pool was freezing!!! I spent 45 minutes swimming thinking the shock of the cold water would get better but it didn't. Couldn't take the frigid water any longer ;had to get out and get something hot to warm up. Breakfast wasn't included but I think it was worth going. We all were satisfied with what we ordered. We spent less than half of what was spent at the local diner and the food at the diner was mediocre.

I stayed in their north tower, which is their remodeled tower. The room is good enough, some rust…read morespots in the shower. I would recommend staying at a Marriott or Hilton. This room is expensive and not worth the price. Their internet is annoying, always having to input the password, but then having issues connecting to the login page. But to make matters worse, my key worked every other time. I had to constantly go to the front desk for assistance. Very inconvenient. I will not be staying here again.