If I could give ZERO stars, I would. I set up a rental with Dillon almost two weeks in advance - clearly more than enough time. He acted pretty professional over text message and set up a time, location, and gave me pricing. The day of the party, he showed up. Told me the space would be too small, which is fine and completely understandable. That was not the issue. After trying to measure and find a way to safely place the bouncer, we came to the conclusion that the bouncer I had ordered would not fit. He then, willingly, offered to come back with a smaller bouncer that would. Again, HE had the idea to come back and set up a different bouncer. He told me he would do another delivery then come right after. Two hours passed and I had realized he still wasn't there, so I texted him and asked where he was at. His response: "Sorry be there in 5mins." Thirty more minutes passed and STILL no sign of him. I continued to ask where he was. No response. I am a pretty understanding person, but ... 1) If you didn't want to do the job, then don't offer to come back and set up a new one. 2) If you tell someone you're five minutes away, then stop texting them completely - then you shouldn't own or operate a business. Period. I felt so bad for all of our little kids who were patiently sitting and waiting for the bounce house that never showed up. It was heartbreaking to say the least. Bottom line: I would never recommend this place to anyone. They have zero class. They don't care about their customers. The sad part is that I even had asked my husband to pull extra cash than the original amount I had done in the first place for Dillon "being so kind" to go and get us another bouncer. What a joke. read more

Jump n Bounce - Proof that he just stopped responding right after telling me that he would be there in 5 minutes. - Party Supplies Near Me - Henderson, Nevada

Thanks again Dillon! Another year using your bounce house company for my daughter's bday! It was a great party and she loved the pirate ship Bounce house you recommended! Again you provided excellent service, arrived in time, and even confirmed with me the day before! Best part as always Affordable rates ! Definitely recommend Dillon W/ jump and bounce ! Thank you making my daughter's birthday the best ever! read more

Jump n Bounce - Party Supplies Near Me - Henderson, Nevada

It wasn't the point that he was charging $75 now it's the point that I already had the conversation with him about honoring the $55 cash like he did before and the day of the birthday party he changes the price on me. It was my sisters friend that was having the birthday party so I felt bad that at the last minute I had to find another company. He must have thought by saying good luck finding a jumper that it was going to ruin the 1st birthday but I did find another jumper that was very nice and professional. Vegas is very small and a lot of businesses are based on referrals so Dylan really needs to learn how to be polite and not so rude especially to a lady. I wouldn't even give him 1 star but had to since yelp wouldn't post this without adding at least 1. Please view my photos with our conversation. Thank you read more

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Thank you Jump N Bounce! I highly recommend this company. They were affordable, punctual and made our party a hit! We reserved a large waterslide and were more than impressed by the awesome customer service! We will definitely be using Jump N Bounce again for our next party! read more

I've reached out to this man multiple times in regards to renting a jumper but he doesn't respond at all.

We had an excellent experience with Jump n Bounce. Dillon was friendly, helpful and kind. The bounce house was the cleanest, nicest one I've ever seen at a party, and Dillon was prompt and helpful. Their prices and products are the best in town. Thanks, Dillon, for making my son's birthday party a total success. read more

I have so far only dealt with this business via telephone. Initially, Dillon was extremely quick to respond and was extremely polite. I asked him if he had availability for Wednesday the 16th and if he was licensed for a park and he said yes. He then asked for my zip code and when I gave it to him, the conversation and responses stopped completely. I explained to him I didn't mind paying any extra travel fees for gas, but I needed to get it booked ASAP so I could tell my attendees. After multiple calls an texts to no avail, I called him from my work line. He answered. Once going into detail he almost seemed a little disappointed that it might be me. He said now that he would have to check if he was available (which I thought he already agreed to the date), and that he would call me back. I asked when I would hear from him and he said the same day. Still nothing. I would like to move forward with this company but I'm beginning to feel as if he is avoiding me due to my location. However, I see they have serviced South Summerlin before so I don't quite understand. I would love to come back and update this review saying that everything went amazing. But, he still has not been in touch and my daughter's party is now in 5 days. :( read more

Wow! I was so impressed with Dillon when I first called to get info about his jumpy houses. He was super polite and seemed happy answer my questions. Delivery was on time and quick set up. Came to pick it up on time too and also packed it up really quickly. I would definitely recommend this company and call them again when I need a jumpy house. read more

This was our first time using Jump N Bounce and it surely will not be our last. Dillon was fantastic to work with. He made the ordering process so easy and convenient and answered all of my questions in a very timely manner. He arrived on time the day of my son's birthday and had a huge and flawless bounce house/waterslide set up in no time. I've had waterslide combos before and they have not been in nearly as great condition. This was clean and bright. It looked brand new! He came to "tear down" as scheduled, and was caught in a sudden rain/lightening storm as he was taking it down. I tried to help but he insisted he would take care of it. He smiled the entire time, although the wind and rain were fierce. Such a dedicated and pleasant man. He acted quickly and efficiently and truly contributed to a great birthday for my Son. Aside from the slide, he offers reasonably priced concessions. I didn't opt for any this go round, but we did rent 2 tables and 12 chairs-which were also meticulously maintained-for just a small additional fee. He made everything so convenient. I highly recommend jump and bounce for your party needs. Thank you, Dillon for this experience. My Son's Birthday couldn't have gone more smoothly! read more

Great to work with. I'm so glad we used them for our bouncy house rental. Very clean professional and easy to work with. Very impressed with them and would recommend to everyone I know. I will definitely be a repeat customer. read more

He was extremely polite, punctual, and set everything up really fast. I have no complaints! The price was amazing too. So much affordable than man places I have checked. I always believeeld "you get what you pay for" but this certainly was not the case. Many other places I have called were either over priced or didn't even answer the phone. But he saved the day! Especially since it was sort of last minute. read more

I gave 1 star because I couldn't give it 0. They couldn't find our house so they called 1 hour after the scheduled delivery time to tell me that they weren't going to be able to deliver. Destroyed what was suppose to be a wonderful 6 year old birthday party. This company is garbage!! Don't risk them ruining your party to. To top it off....I tried to send them directions and never got a response back. read more