Really, 0 stars. Where do I even begin? We rented an inflatable from them last year, and more or less had a good experience. They were very late and barely made it in time for a party but the inflatable was great. Then they didn't pick it up for two or three days. That was fine with us but I can see how that could be a problem for others. They said it had something to do with an employee being out sick or something. All fine. This year, I emailed them twice and called three times before I finally got someone. Honestly. That was going to be my last call, because I figured they must have gone out of business or something. My guess is they're headed there. They booked our inflatable, but said they'd only arrive at 1, an hour before our party. That made me uncomfortable, but I figured as long as they came.. They didn't. At 11, they called and left a message saying they'd be late, like 2 or 2:15. That wasn't ok - our party was at 2. I called back, and the woman who answers the phone- Daliah Sutcliffe, I believe- gave me this whole story about some other customer who wouldn't give back their inflatable. Ok...that's a problem, but not mine. I explained that kids were arriving at 2, and driving a truck through a party of preschoolers would be less than optimal. They couldn't come any sooner, she said. They were at the other end of the state. By 2:25, still no inflatable. I called and left a message. No return call. 2:45, still nothing, so I called again. Daliah was SO RUDE and WILDLY UNPROFESSIONAL. I wanted an ETA, (at least another 20 minutes!) and she acted like I was being unreasonable for being upset that they had not arrived. She actually called me "entitled" and said that this wasn't their fault- it was because of their other "entitled" customers. Ooooookaaay. Actually, if you pay a company for a service, you are entitled to receive it, so sure, I guess I'm "entitled" like the rest of the customers she so resents. I paid a $100 deposit with the expectation that they would provide the inflatable for our party. I don't even have a right to ask where they are 45 minutes after the start of the party- 1 hour and 45 minutes after they said they would provide it?! At that point I hung up. She called back and told me she was canceling my order. I said that was not what I wanted - I have a party full of kids here in their bathing suits waiting for their water slide. She got rude again and hung up on me. For real. Because I asked that they please deliver the service they promised. To little kids. I called back and asked her to please not cancel, I simply want the slide. I'm disappointed that they've already missed half our party and completely appalled at their horrendous and rude customer service, but I still need the waterslide. First she said fine then she went on about rude customers again, and I said "Well, actually, you've been very rude. You just hung up on me." And she denied it! Then she went on again about how she was going to cancel me. Again I said please don't. She hung up on me again. I called back one more time, and said the same thing- the kids were promised the water slide. You promised to bring it. Please come. She would not let the conversation resolve in any sort of satisfactory way. Seriously , I don't care if she wanted to hang up on me again after wishing a pox on me and all my progeny, I just need the conversation to end with something to the effect of "yeah, we'll be there. Bye." I said "are we good? You'll come?" And she would say something like "I don't know! You're over here complaining about us and we should just cancel." It was just the stupidest, rudest conversation I've ever had with any customer service or business person in my life. I left that phone call with no idea whether they were coming or not. They did not. I have to say our kids handled it really well, but that's incredibly disappointing. Their whole party was based around the water slide. When our guests left, my 7 year old daughter wanted to tell them how disappointed she was. I figured by this time, they must be closed, but sure, she could leave a message. Daliah picked up (maybe the number is her home?) so my daughter said her piece. Afterward I got on the phone and said I was incredibly disappointed and expect that they will, at minimum, refund our deposit, and OBVIOUSLY we and the parents of every kid at this party will not be doing business with them again. She said, "I already did, and that's fine, because I put you on our do-not-rent list." Ha! I guess she really got the last laugh there, huh? So I guess I'll never be able to have two dozen little kids immensely disappointed by Jumpin Jupiter again. I couldn't possibly say enough about how epically terrible Jumpin Jupiter is. I gave them the benefit of the doubt when they were late and flaky last year, but apparently that is just how they run their business. You are warned. Take your business somewhere else. read more

One of the worst experiences I've had with rentals, especially being an event planner..... I went through this company as it was referred through my auto shop (I know, weird right) and right off the bat, they gave me a discount. I rent a tent, tables (rectangle and circle) and 35 chairs for $250 for my 23rd party. I was super happy because it was an amazing deal! I called, set the date and was explained that they would come Friday, set it up, i would have it all day Saturday then they would pick it up on Sunday. I paid $75 deposit and that was that. Speed up a couple of days, I cancelled due to complications but ended up rebooking the same plan but just at a different location and everything remained the same. Fast forward to that Friday before my party, i called around 10:30 and asked when would they be coming to set up and was told by 2..... 2 comes and I get no call....3...4...5! 5 comes and I'm like nope, I'm going there because it should've been here 3 hours ago! I drive to the spot to find a weird location and the driver comes inside and says they're loading and coming to drop off like right now. Cool, I had no problem so I left. Come Saturday of the party, the tent held up well against the rain! No complaints there. But during the party, I received a charge of $192....remember i told you she only quoted me $250, I paid $75 so the remaining should be $175 but no, she charged and failed to advise me of how much after tax so I let it go.....now comes Sunday and the stuff is still there....Monday! Stuff is still there so I called and asked AGAIN when are they come and she said within 4 hours.....I am now writing this review at 9:36 on Monday night and the tent is still there.... Neverrrrr using this company again! And it sucks because I work for a HUGE company who was issuing me to test them out for a future fundraiser and they literally have tarnished their reputation. read more

Thank you for making my son's birthday a huge success. Great communication and friendly service! I love that they set up the tent and water slide for us the day before to make sure everything worked. read more

Jumpin Jupiter Inflatables - The Total Tsunami (wet slide) - Party Equipment Rentals Near Me - Johnston, Rhode Island

Kenny is your guy ask for him he will mk sure you hv everything you need I'll use them again! Especially because of there employees again Kenny request him he's the obvious expert at this company when it comes to the heavy lifting my experience with everyone else was pleasant even during covid! read more

I should have gone with Jump For Joy in RI, another inflatable rental company that we used two years ago. But i chose this company because they had chairs and a snow cone machine option to include in the rental for the same 27' Total Tsunami water slide. I should have read all of the 1 Star reviews on multiple platforms before going with this company and disorganized owner and incompetent staff. So how disorganized is this company? Let me count the ways: *I reserved this rental in February for a July Date, with a deposit. I received no confirmation email or phone call so I decided to call 2 days before to confirm. They had an incorrect last name on file to begin with and it took 15 minutes to simply correct and confirm this step. I even called back again 24 hours prior to the date and confirm the timing of the drop off. I was told first drop off at 8:30/9 am. The day of the party I called at 8:45 to confirm a delivery update. I was told that they double booked that slide for a church and it was an overnight (which they say that they rarely do, but they did). She had a similar slide called the Lava Twist that they could deliver. I had no choice but to take whatever I could get for that party as 50 guests were due to arrive in 30 minutes. I asked where the driver were, she said they are 30 minutes out. They arrived 1hr and 15 minutes later (now 10am for a 9:30 party). It took another 30 minutes to blow up and add water to the pool. The delivery driver (Kenny) said this is not the first time that this has happened, that the scheduler is new and everything is disorganized. They would give a discount of some sort and pick up in the morning. *The rental was set up in a way that when the kids slid down, they had to stand up and run the rest of the way and jump in the pool (not fun and why I didn't want this slide in the first place). Oh well, I only had an hour left for the birthday party, so I had no choice but to make the most of it. *The next day I called at 8am and left 3 messages on their answering machine over a 4 hour period. No response. I wanted to know when they were going to pick up the rental and equipment. I had to keep calling until someone picked up. Finally the owner (Dahlia) picked up. I asked why nobody has returned my calls and she said she was very busy booking reservations. She knew who i was and when i explained in great detail at how unhappy I was and the amount of stress that this has caused for such a special occasion, her response was to point the fingers at the new scheduler, the contract that I signed and a measly $75 discount on a $750 rental was the best that she could do to make up for all of their mistakes. After another 30 minutes of explaining the horrible customer service, she agreed and took over another $100, to make me go away. *They finally picked up the slide at 1:30 and even tried to take folding tables that I own! *Never an apology. *The owner Never took ownership. *The owner even laughed when I stated how the set up and angle in the yard made the slide difficult to slide all the way around which defeats the purpose of the design of the pool at the end. *Do yourself a favor and learn from our negative experience and note the similar disasters that the owner is creating on a consistent basis. Stay away from this company, Jumpin Jupiter has problems as big as the planet! read more

I thought the people were very pleasant over the phone. When they came to set up, I didn't like that they cleaned it in my yard from the previous party. It should've been cleaned prior. The kids had grass in the pool and the slip and slide was on a driveway. The cover over the Velcro kept moving so the kids had scrapes all over their upper body. read more

I rented a tent with tables and chairs. I waited all day for them to deliver it. The tables were in terrible condition condition and the chairs were filthy. The tables were all splintered and the black pieces were hanging off. When I called to discuss this no one answered the phone and the voice mailbox was full. We had to cal to ask when they were picking up the tent and the owner thought it was already picked up she has no idea where her tents are. When I called to discuss the conditions of the tables and chairs she told me she would give me $30 back. A week later I had to call to ask about my pitiful refund That I never got. She told me that we should have called the day everything was delivered and I explained that I tried and no one answered the phone. She told me that they must have taken the tables from the throw away pile. I will never use this company and I highly recommend no one else does too. The owner does not care. read more

We are from California and flew out to the east coast for a family vacation. My youngest sister lives out there. My sister rarely gets to see all the kids and decided to get the kids a jumpy house ( she is that fun auntie). I am extremely picky when it comes to jumpy houses but i decided to let my sister handle this as I was on vacation. Anyways the delivery guy pulls up and all the kids where excited! He had all his paperwork ready for my sister, he set up quickly and the kids were happy! The jumpy house was clean and the air blower worked great. The price was reasonable and the customer service was prompt! I told my sister she found a good company and not to lose those number! read more

I contracted Jumping Jupiter for an inflatable bounce house rental for my son's 3rd birthday party. They were very professional and their rental rate was lower than competitors. They sent a follow up email confirming all the order info and called in advance of the delivery to discuss the party plans and bounce house set up and break down times. Upon arrival the two gentlemen, both professional and clean cut took at look at the yard and set up the bounce house pretty quickly. They gave us a tutorial on how to reinflate should we blow a fuse and one set up, they gave the bounce house a wipe down. We were very happy with our Justice League bounce house and will order from them again. As an aside, I caution folks about filling out those online webforms with name, address, etc. when requesting quotes. We actually ended up with another bounce house company showing up at our house the day of the party. The person that showed up at my door had multiple piercings and tattoos and cursed at me when I pointed out the already inflated bounce house in my yard. read more

Rented the Mickey Mouse Clubhouse jump house for my daughter's birthday party. This was the first jump house I have ever rented and price wise Jumpin Jupiter was the most reasonable. The whole renting process was simple. The delivery guys were so nice and very professional. I will be renting from them again. read more

Second time renting . First time it was rented on a rainy day about 3 years ago so didn't get the full experience . This time around it went great . Good entertainment for the kids. They loved it . Birthday boy enjoyed it to the fullest , especially because we got justice league. Seemed a little pricey , but manageable. Delivery guys were very professional and nice. They did pick up a little late close to 1130pm . It was an early birthday party , started around 12pm so by 10 pm guest had left , I was tired but had to wait for pick up. I did call to see if they were on there way. Other than that , great time , will rent again . read more

Jumpin Jupiter Inflatables - Party Equipment Rentals Near Me - Johnston, Rhode Island

If I could give zero stars I would. Their cord caused a small house fire and we had to deflate the tsunami slide immediately. I wouldn't recommend this company to anyone. They won't give me a refund or deal with this matter anywhere near professionally. I have already contacted the BBB and reviewed on google. I will continue to review through other sites as well. Save yourselves and go to a reliable company. You do not want to deal with the lying drivers and the disgraceful owner 'Dahlia'. This experience is the worst I have ever had. I wish I read reviews before going through this company. Consider any other company before going through this one. Trust me, you will thank me later for not going through them! They expected me to take a picture of the house fire before putting it out so that they could refund me...that was my last thought. I took a picture of their cord and my cord for proof that both burnt and melted. I had a yard full of guests .. taking a picture of the fire was the least of my worries. Just save yourselves and don't bother with them. Terrible terrible experience. They should be ashamed to even call this place a business. YIKES! read more

Continuation from previous review: owner sent a message for other people to be able to see that she responded to me....I returned message with our party date and last name, then NOTHING! Not very surprised...still stand by initial review of terrible service. Money hungry, not in this for the customer service that's for sure!!!! read more

Thanks so much for making our daughter's baptism party an extra special day! The Tropical Splash was perfect for the 95 degree heat and the tent package gave some relief to the adult guests. The kids played on the slide all day until sun down until their parents made them get out. The unit was delivered on time and the staff was very courteous and wanted to make sure we were happy and knew how to use the slide before they left. The kept a smile on their face even though it was unbearably hot out. I will be sure to use them for all of our parties! Thanks again. read more

Very disappointed...one of my neighbors recommended this place and it was nothing but stressful. The day of the party they showed up an hour prior to the start making it extremely difficult with babies to get tables ready. I paid extra for "new" white chairs that were dirty and rusty, the tables were wooden with staples exposed which two of my guests got stuck with (embarrassing) and completely destroyed (splintering, holes). The inflatable was a good time for the kids. Unfortunately, they lost our business and my neighbors too who attended the party and saw what was delivered. read more

If I could give a zero I would this is the worst bouncy house place ive ever dealt with very rude driver I believe his name is David. First of all he didnt wanna deliver my bounce house because it was raining he was so rude and he tried telling me what time HE was going to pick it up not what time I wanted it to be picked up when I was paying $364 for it its always up to the customer its usually when your party ends and when he pulled up early against what I said he knew someone at my party not knowing he was a guest and he called my boyfriend a f***tard. SERIOUSLY? So they're rude , unprofessional, vulgar, and try to bully you and tried to take advantage of me because im a female too. I agree with a previous reviewer , call zippies bounce house!! Don't ever call these people. And my bouncy house also deflated while there where children in it because this rude guy didnt put it up right and when we tried to get in touch with him and the owner neither one answered and we called multiple times. My family fixed and got it up better. No one apologized or gave me any type of discount or anything like that and the driver complained the whole time he was so mean and rude ive never experienced anything like this and I get bouncy houses every year for my daughters birthday. Absolutely do yourself a big favor dont waste your money and get aggravated and deal with these rude people you'll be very disappointed, so unprofessional!!! read more

Totally rent from them if you want a product that comes an hour and 15 mins after your kids party starts. Want to be lied to about arrival times, hug up on, when you threaten to use another company be told " go ahead"?? Use this company! If you want a company who purposely dodges your calls and doesn't return voicemails, doesn't show up to pick up the piece of junk unit they brought you when they say they will and have you sitting around on a nice summer Sunday so they can show up when they want to, then definitely rent from this one. You like a dirt covered, leaf infested Waterslide?? Rent here! If you love getting Velcro burn from a malfunctioning liner, you'll get a nice rash to show your friends if you use this place. Oh, you really like a slide that's installed improperly on a hill and leans to one side without being anchored down?? This is your place! The best is you pay for a double lane slide and only one lane has water working so it becomes a one lane slide, great way to get the best bang for you buck, am I right ? If you want to have a stress free kiddie birthday party, go with ANYONE else than this company. read more

Great service, delivery and pickup fast and easy, will do business with this company again affordable prices,

We ordered a water slide for this Saturday, August 1st. Upon ordering we were informed that it would be delivered the morning of the party and picked up the following day, August 2nd. Later on they decided it would be delivered the day before the party, Friday July 31st, between 8:30 am and 12pm. They arrived at 4pm, four hours late. As it was not the day of the party this was not the biggest inconvenience, however errands that needed to be run were put on hold while we waited hours. After setting up the slide we were asked what time they should pick it up Saturday August 1st. Ugh, what??? The friendly delivery duo placed me on the phone with their boss, who proceeded to speak over me and not allow me to have one word in. He informed me that they do not allow their products to stay over night at the residence. Upon hearing this I asked, "Well then, why are you dropping it off on a Friday and leaving it overnight for the Saturday party???" The man had no proper answer to the valid question. Instead he insisted that we were wrong in saying we were informed that it would be picked up Sunday. I re-directed the rude and angry boss to my father, who had actually spoke to the receptionist and placed the order. Apparently we were correct, and the receptionist misinformed us about their delivery and pick-up procedures. Terrible customer service and complete miscommunications. Avoid these people and order from somewhere else. The only plus side was how nice the delivery guys were! Otherwise avoid avoid avoid! read more

We ordered the bounce house in the beginning of June for our July 30th party. They said expect delivery before 830-1230 pm. The party was starting at one so that was fine. They never called to say they were running late and I had to call and find out where our bounce house was at 1230. They said the drivers were stuck in random beach traffic and would be late. I wish they would have planned better but traffic is traffic so I let it go. They arrive at 115, very apologetic and kind. About 35 minutes into the party, the bounce house deflates and falls on 10 children under the age of 5. Imagine the screams and fear these children had. They wouldn't go back in for quite a while. After this happened, I called the company and asked for someone to come out with a new blower or to take a look. We were completely brushed off, refused to have someone come out or give us a new blower. I can't even express how angry this made our guests for the lack of caring and sympathy for what had just happened. We will never use this company again, nor will we ever recommend them to anyone. read more

Rented the Castle Bouncy House on October 15. Very affordable. They showed up in plenty of time before the party to set up. Delivery guys were personable. The house was very clean, in great condition. At the end of the day they picked up again were very courteous. I will rent from this company again. My granddaughter and friends and family had a great time. read more

Rented a waterslide from jumping Jupiter the kids had such a great time that going to rent again.