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    My Cousin Vinny's Rentals

    4.1 (7 reviews)
    Closed 9:00 am - 5:00 pm

    Services - My Cousin Vinny's Rentals

    Inflatable rental

    Party equipment rental

    Party characters

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    The epic water slide that was used nonstop

    If yelp every got their stuff together and had an option for when there's that once in awhile finding a business who goes the extra mile and offered 10 stars instead of 5 this business would achieve 10 stars. Now we have been using rental companies for the last 12 years and we would usually stick with one company based off our own experiences with them. Now we have used all the rental places that offer rentals in the state of RI so I feel like this review should stand alone. What separates Vinny's from Steve's bouncy rentals and the others is that they have crew members such as John, Larry, and Matt. John would be the one crew member who strives for absolute safety first and then will make sure the costumer gets all his input on where the rentals should be best placed. Every year we rental a very large water slide, dunk tank, popcorn machine, and some other rentals and John is very knowledgeable on every one of the items. He's the young man that you should listen too. I was thinking I knew it all when it came to placing these items for their peak performance and then I met John. Now comes Larry who strives to make sure everything is spotless and functioning the way it is advertised. Together they are a force to be reckoned with. No matter how much I would tell Larry and John that they were all set after being on the property for almost a full hour, they refused my gestures and went right to work both hand scrubbing each item. Not that they arrived dirty but to make sure they left each item behind perfectly. I mean I even offered to throw money at them to get them to leave (in the nicest way possible) and Larry's response was, "I can't leave here until I'm satisfied that everything is setup and looks good the way I would want my party to go." Now ever since Covid I feel customer service jobs have taken a huge hit. It seems like not many care about their jobs anymore. Well these two guys have reassured my faith. I know inside another name, Matt so here goes with him. John came back with with a man that could only best be described as the son of Big John Stud ( WWF Reference). He is larger than life in size and attitude. I can see why most other companies need to send out 3 people yet Vinny's all needs 2. It seems as though My cousin Vinny's has scoured the Earth to find themselves only the absolute best individuals who 1. Care about customers satisfaction 2. Making sure the customers are safe and lastly 3. Making sure their company name stands alone from all the others. Matt showed up with John and tackled rolling up the large water slide like he was at the Patriots training camp. His attitude mirrored that of Johns and Larry's which leads me to think they have one of the best leaders to follow. Whoever owns this company they don't need my review. They don't need my input because they certainly have it all figured out! You have earned our yearly business from here on out! We even forgot about the popcorn kernels and the woman from the office personally drives them over to us so we wouldn't have to get them... i mean come on! 10 stars!

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    Jumpin Jupiter Inflatables - Disney Frozen 5 in 1 Combo

    Jumpin Jupiter Inflatables

    (22 reviews)

    Really, 0 stars. Where do I even begin? We rented an inflatable from them last year, and more or…read moreless had a good experience. They were very late and barely made it in time for a party but the inflatable was great. Then they didn't pick it up for two or three days. That was fine with us but I can see how that could be a problem for others. They said it had something to do with an employee being out sick or something. All fine. This year, I emailed them twice and called three times before I finally got someone. Honestly. That was going to be my last call, because I figured they must have gone out of business or something. My guess is they're headed there. They booked our inflatable, but said they'd only arrive at 1, an hour before our party. That made me uncomfortable, but I figured as long as they came.. They didn't. At 11, they called and left a message saying they'd be late, like 2 or 2:15. That wasn't ok - our party was at 2. I called back, and the woman who answers the phone- Daliah Sutcliffe, I believe- gave me this whole story about some other customer who wouldn't give back their inflatable. Ok...that's a problem, but not mine. I explained that kids were arriving at 2, and driving a truck through a party of preschoolers would be less than optimal. They couldn't come any sooner, she said. They were at the other end of the state. By 2:25, still no inflatable. I called and left a message. No return call. 2:45, still nothing, so I called again. Daliah was SO RUDE and WILDLY UNPROFESSIONAL. I wanted an ETA, (at least another 20 minutes!) and she acted like I was being unreasonable for being upset that they had not arrived. She actually called me "entitled" and said that this wasn't their fault- it was because of their other "entitled" customers. Ooooookaaay. Actually, if you pay a company for a service, you are entitled to receive it, so sure, I guess I'm "entitled" like the rest of the customers she so resents. I paid a $100 deposit with the expectation that they would provide the inflatable for our party. I don't even have a right to ask where they are 45 minutes after the start of the party- 1 hour and 45 minutes after they said they would provide it?! At that point I hung up. She called back and told me she was canceling my order. I said that was not what I wanted - I have a party full of kids here in their bathing suits waiting for their water slide. She got rude again and hung up on me. For real. Because I asked that they please deliver the service they promised. To little kids. I called back and asked her to please not cancel, I simply want the slide. I'm disappointed that they've already missed half our party and completely appalled at their horrendous and rude customer service, but I still need the waterslide. First she said fine then she went on about rude customers again, and I said "Well, actually, you've been very rude. You just hung up on me." And she denied it! Then she went on again about how she was going to cancel me. Again I said please don't. She hung up on me again. I called back one more time, and said the same thing- the kids were promised the water slide. You promised to bring it. Please come. She would not let the conversation resolve in any sort of satisfactory way. Seriously , I don't care if she wanted to hang up on me again after wishing a pox on me and all my progeny, I just need the conversation to end with something to the effect of "yeah, we'll be there. Bye." I said "are we good? You'll come?" And she would say something like "I don't know! You're over here complaining about us and we should just cancel." It was just the stupidest, rudest conversation I've ever had with any customer service or business person in my life. I left that phone call with no idea whether they were coming or not. They did not. I have to say our kids handled it really well, but that's incredibly disappointing. Their whole party was based around the water slide. When our guests left, my 7 year old daughter wanted to tell them how disappointed she was. I figured by this time, they must be closed, but sure, she could leave a message. Daliah picked up (maybe the number is her home?) so my daughter said her piece. Afterward I got on the phone and said I was incredibly disappointed and expect that they will, at minimum, refund our deposit, and OBVIOUSLY we and the parents of every kid at this party will not be doing business with them again. She said, "I already did, and that's fine, because I put you on our do-not-rent list." Ha! I guess she really got the last laugh there, huh? So I guess I'll never be able to have two dozen little kids immensely disappointed by Jumpin Jupiter again. I couldn't possibly say enough about how epically terrible Jumpin Jupiter is. I gave them the benefit of the doubt when they were late and flaky last year, but apparently that is just how they run their business. You are warned. Take your business somewhere else.

    One of the worst experiences I've had with rentals, especially being an event planner…read more.... I went through this company as it was referred through my auto shop (I know, weird right) and right off the bat, they gave me a discount. I rent a tent, tables (rectangle and circle) and 35 chairs for $250 for my 23rd party. I was super happy because it was an amazing deal! I called, set the date and was explained that they would come Friday, set it up, i would have it all day Saturday then they would pick it up on Sunday. I paid $75 deposit and that was that. Speed up a couple of days, I cancelled due to complications but ended up rebooking the same plan but just at a different location and everything remained the same. Fast forward to that Friday before my party, i called around 10:30 and asked when would they be coming to set up and was told by 2..... 2 comes and I get no call....3...4...5! 5 comes and I'm like nope, I'm going there because it should've been here 3 hours ago! I drive to the spot to find a weird location and the driver comes inside and says they're loading and coming to drop off like right now. Cool, I had no problem so I left. Come Saturday of the party, the tent held up well against the rain! No complaints there. But during the party, I received a charge of $192....remember i told you she only quoted me $250, I paid $75 so the remaining should be $175 but no, she charged and failed to advise me of how much after tax so I let it go.....now comes Sunday and the stuff is still there....Monday! Stuff is still there so I called and asked AGAIN when are they come and she said within 4 hours.....I am now writing this review at 9:36 on Monday night and the tent is still there.... Neverrrrr using this company again! And it sucks because I work for a HUGE company who was issuing me to test them out for a future fundraiser and they literally have tarnished their reputation.

    My Cousin Vinny's Rentals - partyequipmentrentals - Updated August 2026

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