Long read but My daughter's graduation party day had me in a full blown crazy mom panic because of this so called business. To anyone thinking about renting anything from this company, don't do it! A couple months ago we decided to rent a huge slip and slide for our daughter's high school graduation. We have a huge yard and have never had an opportunity to have a fun summer outdoor party. Since there was a chance it would be hot we decided on a large slip and slide water slide. This company had one that we thought was so cool! It was a splurge (close to $800.00) but our daughter did amazing in school and deserved it. I called and spoke with the company after I received the waiver and contract a few days before the party to make sure what I ordered was what I was expecting. She confirmed it was. I told her we would be available the evening before or the morning of the party if they wanted to set up earlier. The women I spoke with said the crew will probably do that because they have a big event the same day as our party. I then felt comfortable to pay our bill in full which was required and waited for the arrival of the slip and slide. They didn't show up the night before the party so we were anticipating it to show up anytime that Saturday before 1:00. I started to get nervous but assured myself this was a legit company and they should be here any minute, but when 1 o'clock rolled around (party starts at 3:00) and they weren't here yet, I began to worry.I called them and got an answering machine at 1:06. I called back 20 minutes later and someone actually picked up and told me that she did have me on the schedule for an early morning delivery, but they were having issues with the crew that day, and she would have to call me back. When she called me back I was not expecting her to tell me that we WOULD NOT be getting our slip and slide that day. Her entire crew was at the large $20,000 event but they will refund my money. Wait, What?!?!?!!!!! I had 75 people coming that 90° day and my daughter kept asking me all day where her slip and slide was! I told the woman that I don't want refund, I want a slip and slide that I already paid for it in full! How can a company do something like this. Imagine my heart dropping and not understanding how this could possibly happen. I begged and pleaded like an insane person and said we would go pick it up ourselves but were told it was not possible, nobody is there, it wasn't going to happen. I wanted to jump into the phone and strangle this woman! I have never in my life been this angry! My daughter was watching from afar with panic in her face. I felt helpless. No one even called me to tell me there was a mix up!! Don't ever use that company jumping wheelie's! I immediately called a friend who had a party a few weeks before ours to find out who they used, and it was Bounce House Kingdom. I then called them to see if they had anything at all available for that day and I was told they had one 19 foot waterslide left and they could bring it to us within 45 minutes, which they did in 30 minutes!They were extremely kind and great to work with and saved our day! They informed me that I was not the first person to call them with an issue from that Jumpin Wheelies company. They said they usually require more notice but would hate to ruin a kids party day. read more

Great company and great customer service, and great bouncy house!!!! They came on time, were very helpful, and we got to keep the bouncy house longer than our timeslot! This bouncy house was in pristine condition! I had a wonderful experience with them and recommend them to everybody. read more

We love Jumpin Wheelies! We've rented 2x from them so far and were so impressed from beginning to end! The booking process was easy both times- I was able to pick and reserve my bounce house online! No phone calls to make! When I had questions- I was answered back quickly! They have an awesome selection- and different things to pick from than other companies I checked out. They arrived early. Set up was easy. And the bounce houses were so clean!!! They even wiped them down after they were set up, but they probably didn't need to. These things looked brand new- no stains or weird smells like I had experienced in the past with another company. The owners were both super friendly and want you to have the best experience with them, and also the best time at your event. I will never use anyone else. I recommend them all the time to everyone I meet. We will be repeat customers for a long time! read more

I am a vendor in the NWI area and I'm very familiar with renting or contracting services with a client. I'd leave negative stars if that were even possible! I was so frustrated with this company. I had an unfortunate experience with Jumpin Wheelies (specifically with Ashley, part owner). I originally rented a tent with tables and chairs for my daughter's first birthday party a little over a week prior to the event date because of the weather. I emailed her a day prior to my event (it had been raining and the temperature was in the 50's), and explained I would no longer need the tents but, I would still like to rent the tables and chairs, which I'd set up indoors. I specifically stated that I WAS NOT cancelling my rental, I was deducting the tents (which I'd already paid for, even though I didn't need them). I simply asked that they contact me to discuss it, if needed because I was actually saving them the hassle of setting up outdoor tents that weren't going to be used - Ashley sent me a completely different invoice the next day, mid morning, while I was at work, charging me an additional $40 travel fee on top of the one I'd already paid, even though I wasn't cancelling my order! I questioned the charges (via email) and she contacted me by text message the next day, only to confirm that she dropped off the tables & chairs. She didn't acknowledge my concerns about the extra $40. I later learned that upon her arrival, she lied to my husband and told him she had SPOKEN to me and "cleared things up" about the additional charges, and still made him pay an another $40 travel fee!! I called her to dispute the charges on my way home from work and had to leave a voicemail - She then contacted me via TEXT message right after, stated the following, "Even though you 'technically' didn't cancel your order, you lose your $50 deposit because you no longer wanted the tents." ... How does it make any sense to charge anyone an additional $40 for an entirely new order? I DIDN'T CANCEL my order! I had already paid for tent rentals that I didn't even use! In her own words, she acknowledged that I DIDN'T CANCEL MY ORDER but was simply deducting the tents, even though I already paid for them. THEN, charged me an additional $40 for travel fee which I ALREADY PAID! They should have refunded the additional $40 charges because it made absolutely no sense! This goes beyond anything I have ever heard of ad "normal policy" and therefore, I will never recommend, nor use their rental services ever again!! read more