Simply not an option for auto repair. I'll try to give a short version of my most recent negative experience. I had my car towed in because it wouldn't start after I had replaced the batteries and checked and cleaned the battery cables and terminals. They didnt listen to anything I told them and called me after the car had sat for and afternoon and morning, to tell me the brand new battery from Costco was bad and they They could replace it for $500. I explained the situation and they looked at the car again and told me it was a battery cable they clamped and that my car was fine. When I came to pick it up, the tech was initially unable to get it started. They eventually got it started and I left with the check engine light on and the issued unresolved. I took the battery to get tested at O'Reilly and it was completely fine. They misrepresented the condition of my battery and would have charged me an absurd amount of money based on that misrepresentation. I highly recommend you avoid doing any business at Juneau Automall. Integrity Auto was able to identify and fix the problem and charged a very reasonable rate. read more

So I'm not a review person and I'm normally a person feels things can be resolved by conversations but the longer I've sat on this and how this worked out was just not right. I had a wonderful experience with the staff whenever I spoke with them. My overall experience was awful. I bought my car in at the end of January for a clunking noise whenever I turn on the left. I mentioned it may be the 4x4 they said they know what the issue is after a mechanic did his diagnosis and advise me not to drive the vehicle at all, and they should fix the part that they said was in need of repair(driveshaft). They gave me an estimate of anywhere from two weeks to four Weeks to get the part,i say you give me the old driveshaft afterwards so i can inspect it myself and we have a deal. Three weeks goes by nothing then I get a call around four weeks and they tell me that the part is missing. and they're working on finding out where it's at and they called to ask me to call Chrysler parts management myself to find out where the part is. I speak to them and they say they don't know where the part is and the dealership said that they were not going to order another one until they find out where it's at. Fast-forward to June they never found the part the dealership finally re-ordered it after four months. Then after installing said part they decide that i needed a lower control arm that was another $300. OK.. I'm not that upset although i couldn't work as much due to being out a car 4.5 months but I get it I'm still understanding but then I go pick up my vehicle and I'm told that everything is good to go. I waited around five months paid around $3300 and on my drive home the clunking noise is still there so I immediately take it back to go get looked at again the next day upon inspection, they said "oh this right here needs to be fixed" and it'll be another $3000. My good sir; my rack and pinion boot was ripped when i look under my vehicle, the clunking is still happening when I turn left. My only real problem is, you had it for 5 months and you didn't look close enough to find the issue, the driveshaft you told me that was in need of immediate replacement didn't change anything, you made me call to find my own part when I've paid you to do this. You didn't mention the boot being ripped or that you ripped it and For a combined total of $6300 that you would have me pay i would've put a downpayment on a new car from you instead. How long everyone dragged this out caused me to not work as often and used uber and lyft instead for means of transportation. I won't ever go back to a dealerships, Thanks for the lesson. read more

Additional incidents that reaffirm the first review I posted 3 months ago about the competence and integrity of this auto dealership. These were associated with Subaru service. Efforts to schedule service for our Subaru Forester for weeks resulted in multiple phone calls that weren't answered, multiple voicemails that were not responded to, and misrepresentation of what the cost of service would be. Imagine service that includes an unstated charge for shop supplies that is included with all service appointments but not stated as part of the cost estimate. Why should I now have confidence in the service provided? read more