I bought a Jeep in Juneau, I work there and live in the lower 48. I just needed someone to do some…read morebasic stuff to it so I could get it on the ferry. I called around, most shops said no but like others this one treated me like crap on the phone and acted like it was a completely ridiculous idea that I wanted someone to work on my quote "vehicle from before the turn of the century." It's not a steam locomotive, you charge by the hour, if it's harder to work on charge more. I'm only leaving 3 stars since I didn't actually have work done by the shop so 1 feels unfair, but acting like it's hard to change the starter on a 1991 jeep Cherokee is insanity.

I call in the shop, A man named Ray picked up. I laid about 20 questions on him about a car I was…read morein the process of buying because they had done some work on it. He gave me his honest opinion about all the things I asked and I was very satisfied when the call came to an end.

Great service and they stand behind their work. Jack and Evelyn run a tight ship. 5 stars all the…read moreway.

Love these guys. They don't overcharge like some other places in town and have saved me hundreds of…read moredollars over the years using parts that aren't upcharged just because they're name brand.

James has been great. I bought a 1991 Cherokee I want to bring back to the lower 48. I'm a mechanic…read moremyself but bringing the tools necessary to Alaska with me to affect repairs was logistically unfeasible. No other shops in town would touch something so old so James to the rescue. He was willing to try old fashioned fixes rather than just throwing parts at the car which I always appreciate. In the end his prices were fairly reasonable considering it's alaska, and he got my jeep back on the road! Only downmarks at all if you can call it that is sometimes communication can be a bit slow. But know I can be an over communicator so I'll share some blame there. Overall would recommend!

- Mobile mechanic! James (the Owner and Mechanic) came right to my house to do the work- which…read moresaved me from having my vehicle towed to a shop. He was quick to diagnose the issue, found the part on the same day and had the car running within a very short window from arrival. He was a great guy, very professional and down to earth with extensive knowledge. I would call him again in a heartbeat. He was reasonable with his assessment and cost. He was very approachable and easy to communicate with. I'm thrilled with the outcome. Thank you James. M.E.

I got what I needed done well, but the communication was poor. I was told it would be done the same…read moreday but it wasn't done until the next evening. It wasn't a big deal for me because I didn't need my car but it was annoying to not know what to expect. The hours aren't always correct but using the phone number to set up an appointment works just fine. The work wasn't particularly cheap, but car stuff can be expensive so I don't think that reflects on the business.

I witnessed a woman get some gas and she put some drink cups in their garbage and the old man that…read morewas there started hollering at her to pick them out of their garbage can by the pumps. I got out of my vehicle and he told her do you think I want to dump your garbage? Do I go to your home and dump my garbage in your garbage can. I was sho led. I tried to say something because the kids in her car looked pretty scared and she was clearly as sho led as I was. He looked at me and said this isnt your business so you better shut up. I told the woman to roll her window up and ignore him. I left and did not get gas there and never will again. It's a lot different than the old owner.

Rienhart was the only person in the area to help me with my 1980 BMW 320i…read more He is highly recommended by multiple auto people in Juneau. He gave me great advice and I was able to get my old car running again!

I have been going to these good people for over 20 Years and I have a phd in being a cheapskate…read more They either fixed the problem or didn't charge me. I have had experience with other more highly rated yelp mechanics and would go to none of them again. Glacier m and m pays there mechanics by the hour rather than by the project so hurrying on projects is simply not encouraged.

Brought my truck in for a waterpump replacement and got it back with a clearly broken door panel…read more Definitely not broken when I dropped it off. When I pointed this out to the owner, he pushed the broken pieces back into place, and told me "it's fine". At this point, unbidden the mechanic some over and said, "I didn't do that". I said ok but it wasn't broke when I dropped it off, and the owner told me to go to hell. I said I wouldn't be back, he said fuck you, he would write my name down so I couldn't come back. After just dropping 570 on a water pump. Easy as an apology and I would have been fine. What incredibly bad service.

I've had nothing but good service from Ismael at Foreign Auto. Often I don't need anything more…read morethan studded snow tires on and off (which they always do right away), but other times I have had them work on my Honda Insight, and I have always been happy with their work. If it's something they can't do or would be delayed in getting parts, they are quick to let me know that as well and make good suggestions if I am going to wait until I am down south to do it.

This repair shop has lots of experience and knowledge. And if they're not the ones to solve the…read moreproblem, they tell you.

These guys epitomize home town care. I had a stupid moment and apparently left my dome light on…read more Came back to a dead battery but never in a million years did I suspect that was all it was. And of course I didn't have a jumper box. Had a cabbie jump it and then I drove it over to these guys, in a panic expecting the worst. (This car's alternator dumped on me within 6 months of driving it off the lot and it has always had battery drain issues so I was paranoid.) The guys at Alaska Auto Repait quickly figured out the issue and charged it up at no cost without any mocking (I was doing that for myself plenty enough). They sure made this dumb girl in distress feel a lot better and they didn't even bat an eye. I will alwaslys recommend them for their kindness and great service, which has been my experience with them two other times when I have brought it in for repairs.

Moved to Juneau recently and had an amazing experience with everyone. They made sure they found a…read moreloan that fit my needs at a payment that I could actually afford. I've called with random questions several times and I've never not been able to get a person on the phone. I also have family members who live here and have purchased several vehicles from them without any issues. Kyle and the rest of the staff are fantastic. I find the reviews below extremely inaccurate, considering my experience and my families experiences. But as someone who owns a business, it's pretty typical of people with entitled attitudes to write things that are completely inaccurate just because they weren't handed everything on a silver platter.

The WORST customer service ever. If you try to call this service department, there is a 99.9%…read morechance no one will ever answer that phone. If you leave a message, there's a 100% chance nobody's calling you back. I've tried for years and I've gotten through to somebody named Greg one time who is, less than brilliant we'll say. You have to drive down there and when you do there's likely nobody there anyway. I'm not even sure they have people working in those departments. Nobody has any idea what they're doing at this dealership. Stay far away.