Brought my truck in for a waterpump replacement and got it back with a clearly broken door panel…read more Definitely not broken when I dropped it off. When I pointed this out to the owner, he pushed the broken pieces back into place, and told me "it's fine". At this point, unbidden the mechanic some over and said, "I didn't do that". I said ok but it wasn't broke when I dropped it off, and the owner told me to go to hell. I said I wouldn't be back, he said fuck you, he would write my name down so I couldn't come back. After just dropping 570 on a water pump. Easy as an apology and I would have been fine. What incredibly bad service.

I've had nothing but good service from Ismael at Foreign Auto. Often I don't need anything more…read morethan studded snow tires on and off (which they always do right away), but other times I have had them work on my Honda Insight, and I have always been happy with their work. If it's something they can't do or would be delayed in getting parts, they are quick to let me know that as well and make good suggestions if I am going to wait until I am down south to do it.

Great customer service. I ordered my studded tires with them, scheduled a time for the tires to be…read moreput on, and it took less than one hour. A couple of months later, my car started "wiggling," so I took it back to them and it was just snow build up! They cleared it for me and only took 30 minutes.

*Update* Joey, the manager of the store contacted me first…read morething this morning and apologized for this incident. He confirmed that as this incident was an error made by the store, the extra shipping charges would not be charged to me, and he has already taken the steps to have the tires Gold Streaked to the store with an ETA of Saturday. This is an example of exemplary customer recovery and care, and as such, I am changing my review to five stars. Mistakes happen, and when companies and staff stand up, own them, and address them, it should be both recognized and applauded. I will happily utilize this stores services in the future and recommend highly. *Original review* I'm extremely disappointed with my recent experience at this store. I ordered studded tires several weeks ago. When I was finally notified that the tires had arrived, I brought in my vehicle expecting a straightforward appointment. Instead, I was told that the wrong tires had been ordered. What made the situation worse was being told that reordering the correct tires would cost an additional $200 if I wanted them sooner than two weeks from now. The employee I spoke with didn't seem concerned or interested in helping resolve the issue. Overall, this experience leaves a lot to be desired, and I will avoid this store in the future.

I got what I needed done well, but the communication was poor. I was told it would be done the same…read moreday but it wasn't done until the next evening. It wasn't a big deal for me because I didn't need my car but it was annoying to not know what to expect. The hours aren't always correct but using the phone number to set up an appointment works just fine. The work wasn't particularly cheap, but car stuff can be expensive so I don't think that reflects on the business.

I witnessed a woman get some gas and she put some drink cups in their garbage and the old man that…read morewas there started hollering at her to pick them out of their garbage can by the pumps. I got out of my vehicle and he told her do you think I want to dump your garbage? Do I go to your home and dump my garbage in your garbage can. I was sho led. I tried to say something because the kids in her car looked pretty scared and she was clearly as sho led as I was. He looked at me and said this isnt your business so you better shut up. I told the woman to roll her window up and ignore him. I left and did not get gas there and never will again. It's a lot different than the old owner.

Great shop on douglas island. Knowledgable staff and good service. Would recommend you swing by and…read moreget your car done by them. I don't know the full extent of what they can do for you but it doesnt hurt to ask.

Mike Hatch Jeep service was great and very fair on the amount of charge , and kept me informed on…read moreany extra charges , Thanks for a great job on Mary's car

I bought a Jeep in Juneau, I work there and live in the lower 48. I just needed someone to do some…read morebasic stuff to it so I could get it on the ferry. I called around, most shops said no but like others this one treated me like crap on the phone and acted like it was a completely ridiculous idea that I wanted someone to work on my quote "vehicle from before the turn of the century." It's not a steam locomotive, you charge by the hour, if it's harder to work on charge more. I'm only leaving 3 stars since I didn't actually have work done by the shop so 1 feels unfair, but acting like it's hard to change the starter on a 1991 jeep Cherokee is insanity.

I call in the shop, A man named Ray picked up. I laid about 20 questions on him about a car I was…read morein the process of buying because they had done some work on it. He gave me his honest opinion about all the things I asked and I was very satisfied when the call came to an end.

Moved to Juneau recently and had an amazing experience with everyone. They made sure they found a…read moreloan that fit my needs at a payment that I could actually afford. I've called with random questions several times and I've never not been able to get a person on the phone. I also have family members who live here and have purchased several vehicles from them without any issues. Kyle and the rest of the staff are fantastic. I find the reviews below extremely inaccurate, considering my experience and my families experiences. But as someone who owns a business, it's pretty typical of people with entitled attitudes to write things that are completely inaccurate just because they weren't handed everything on a silver platter.

The WORST customer service ever. If you try to call this service department, there is a 99.9%…read morechance no one will ever answer that phone. If you leave a message, there's a 100% chance nobody's calling you back. I've tried for years and I've gotten through to somebody named Greg one time who is, less than brilliant we'll say. You have to drive down there and when you do there's likely nobody there anyway. I'm not even sure they have people working in those departments. Nobody has any idea what they're doing at this dealership. Stay far away.

Well there isn't a ton to say but the establishment is exactly like a gas station should be. The…read morestaff are friendly and they have your usual junk food with a few automotive items. The gas prices are just slightly higher then the options away from town but if you need gas while downtown this is the spot.

Dropped my car here (all day) for an oil change…read more I got a call around noon that it needed a $700 brake job. It would require new rotors as mine could not be turned because of our proximity to "the salt from the ocean", and of course new pads. The parts costs they gave me were roughly double local retail price. They told me I would be lucky to get three more days driving on it before the irreparable damage was done to the calipers. I told them not to do anything.... This weekend, I bought those parts and set to replacing them with a friend. Found the rotors to to be fine and the pads with normal wear for a vehicle with the miles mine has on it. Replaced them in 1.5 hours. I guess that guy has some extra bills he needs to cover this month. I hope he bothered to actually changed the oil in my engine!