Simply not an option for auto repair. I'll try to give a short version of my most recent negative…read moreexperience. I had my car towed in because it wouldn't start after I had replaced the batteries and checked and cleaned the battery cables and terminals. They didnt listen to anything I told them and called me after the car had sat for and afternoon and morning, to tell me the brand new battery from Costco was bad and they They could replace it for $500. I explained the situation and they looked at the car again and told me it was a battery cable they clamped and that my car was fine. When I came to pick it up, the tech was initially unable to get it started. They eventually got it started and I left with the check engine light on and the issued unresolved. I took the battery to get tested at O'Reilly and it was completely fine. They misrepresented the condition of my battery and would have charged me an absurd amount of money based on that misrepresentation. I highly recommend you avoid doing any business at Juneau Automall. Integrity Auto was able to identify and fix the problem and charged a very reasonable rate.

So I'm not a review person and I'm normally a person feels things can be resolved by conversations…read morebut the longer I've sat on this and how this worked out was just not right. I had a wonderful experience with the staff whenever I spoke with them. My overall experience was awful. I bought my car in at the end of January for a clunking noise whenever I turn on the left. I mentioned it may be the 4x4 they said they know what the issue is after a mechanic did his diagnosis and advise me not to drive the vehicle at all, and they should fix the part that they said was in need of repair(driveshaft). They gave me an estimate of anywhere from two weeks to four Weeks to get the part,i say you give me the old driveshaft afterwards so i can inspect it myself and we have a deal. Three weeks goes by nothing then I get a call around four weeks and they tell me that the part is missing. and they're working on finding out where it's at and they called to ask me to call Chrysler parts management myself to find out where the part is. I speak to them and they say they don't know where the part is and the dealership said that they were not going to order another one until they find out where it's at. Fast-forward to June they never found the part the dealership finally re-ordered it after four months. Then after installing said part they decide that i needed a lower control arm that was another $300. OK.. I'm not that upset although i couldn't work as much due to being out a car 4.5 months but I get it I'm still understanding but then I go pick up my vehicle and I'm told that everything is good to go. I waited around five months paid around $3300 and on my drive home the clunking noise is still there so I immediately take it back to go get looked at again the next day upon inspection, they said "oh this right here needs to be fixed" and it'll be another $3000. My good sir; my rack and pinion boot was ripped when i look under my vehicle, the clunking is still happening when I turn left. My only real problem is, you had it for 5 months and you didn't look close enough to find the issue, the driveshaft you told me that was in need of immediate replacement didn't change anything, you made me call to find my own part when I've paid you to do this. You didn't mention the boot being ripped or that you ripped it and For a combined total of $6300 that you would have me pay i would've put a downpayment on a new car from you instead. How long everyone dragged this out caused me to not work as often and used uber and lyft instead for means of transportation. I won't ever go back to a dealerships, Thanks for the lesson.

Moved to Juneau recently and had an amazing experience with everyone. They made sure they found a…read moreloan that fit my needs at a payment that I could actually afford. I've called with random questions several times and I've never not been able to get a person on the phone. I also have family members who live here and have purchased several vehicles from them without any issues. Kyle and the rest of the staff are fantastic. I find the reviews below extremely inaccurate, considering my experience and my families experiences. But as someone who owns a business, it's pretty typical of people with entitled attitudes to write things that are completely inaccurate just because they weren't handed everything on a silver platter.

The WORST customer service ever. If you try to call this service department, there is a 99.9%…read morechance no one will ever answer that phone. If you leave a message, there's a 100% chance nobody's calling you back. I've tried for years and I've gotten through to somebody named Greg one time who is, less than brilliant we'll say. You have to drive down there and when you do there's likely nobody there anyway. I'm not even sure they have people working in those departments. Nobody has any idea what they're doing at this dealership. Stay far away.

Everything went smoothly, I just forgot to come back through and state as such. Everything stated…read morepreviously still stands. We will be looking to them for our next used car purchase!

Car detail was incomplete twice. Large and small over looked. Scheduling for a time to was also…read moreover looked. Then I had to reschedule both times too. When I went to pick up my car. One of the works was trying to convince me that it was a job well done. And clearly it wasn't. I calmly told them that I'm not coming back. They didn't want to calmly talk about it. So they refunded me. I also had to rent a car because they said it would take about 8 hours for times. Instead it took 4 hours. So that tells me they race through it.

Absolutely a rip off. I called to get my vehicle fixed and they wanted to charge 8hours on labor…read morefor a job I personally have done before on a different vehicle in less then 3. Juneau we need a way to make the shops prove how much actual work time they are spending on your vehicle.

Great shop on douglas island. Knowledgable staff and good service. Would recommend you swing by and…read moreget your car done by them. I don't know the full extent of what they can do for you but it doesnt hurt to ask.

Mike Hatch Jeep service was great and very fair on the amount of charge , and kept me informed on…read moreany extra charges , Thanks for a great job on Mary's car