Everything. The owner is a crazy one...cut my hair so bluntly and short by about 4-5 inches…read more I hope I have a pair of shears to clip her hair if I ever see her (then again she's down with the not my home grown hair movement). Anyway I had my hair cut down to less than an inch and it WILL grow back and I'll continue to manage my own hair needs.

Vivian & Rahlene are excellent stylists. They will keep your hair healthy or restore your damaged…read morehair. Finding a someone who cares about your hair as much as you do is hard, in this microwave society. You won't have that experience at this salon. They work with all types of hair so them a call and get your hair hooked up! The salon is opened Wednesday's through Saturdays.

I had a great experience at NappStar today. My stylist was Simone, and she was truly someone…read morespecial. From the time I sat at the sink until the last drizzle of jasmine oil, I felt like a valued customer. What a shampoo! Her fingers are magical. My hair is thin and weak due to medication. "Sim Sima" was careful to work thoroughly but gently. She also suggested a treatment I should get next time and told me why it would be helpful. She twisted my locs in a way that was most becoming considering what she had to work with. She was careful with my time. While she did all that, she also proved to be an excellent DJ. This experience was really a treat and left me feeling like a new woman.

I am extremely disappointed by NappStar's poor communication, insensitive customer service, and…read morefailure to honor a promised discount. In December 2025, I booked an appointment at the Manhattan salon for a retwist and demi-permanent soft-black color. Before booking, I specifically confirmed by telephone that demi-permanent color was available because I did not want permanent color. When I arrived, however, I was told that the salon had only semi-permanent and permanent color. When I expressed my frustration and explained that I had personal health concerns about using permanent hair color, the front-desk employee smirked and responded, "Nowadays everything is linked to cancer." I found that response dismissive, insensitive, and highly unprofessional. A staff member did not need to agree with my concern, but she should have treated it respectfully. Because I was leaving for vacation within a few days, I reluctantly accepted the semi-permanent black color. I paid $100 for the color service, but it barely covered my gray. I contacted customer service afterward and was told that management would follow up. Alanna Ramirez subsequently spoke with me by telephone and offered a 20% discount on my next service, stating that the discount would be documented in my customer profile. In April 2026, I called the Manhattan salon before booking an $85 retwist to confirm that demi-permanent natural-black color was available and that the promised discount would be honored. The employee who answered appeared frustrated by my questions, said, "Have a good day," and hung up. When I called customer service, I was then told that the salon claimed I had already received the discount during my December appointment. That was incorrect. I booked the retwist myself, paid full price for the color service, and did not speak with Alanna until after the appointment and after I complained. My experience suggests that NappStar does not maintain accurate records of commitments made to customers and does not consistently communicate among its salon staff, management, and customer-service department. What began as an avoidable mistake about the availability of color became much worse because of an insensitive remark, an unsatisfactory color result, a discourteous telephone interaction, and management's refusal to honor what I was promised. After giving NappStar an opportunity to resolve the matter, I have decided not to return.

My friend told me about this salon years ago but it always slipped my mind to drop in and check…read morethem out. I called two weeks ago to see if I could come in to have my hair done but it was too busy with proms and graduations going on at the time. However, the stylist advised me to call back at another time so I called yesterday since school is over. She told me that I can come in today at 10:30 am to have my hair done and she started doing my hair as soon I was seated. The stylist is very friendly and we had a great conversation while she styled my hair. I will definitely visit this salon in the future because my experience here was great.

I visited this salon in the hopes of finding a new stylist this passed Thursday. I was regretfully…read moredisappointed. I went in to speak with the stylist about getting a installation, the cost was $75 a full head. I explained to the stylist that my hair was transitioning from processed to natural and if she was able to manage it in its fragile state, of which she said yes. As soon as I sat in the seat she began to rake my hair from the middle of the shaft to the ends causing massive shedding , I told her let me comb it because she was pulling my hair out. She continued to treat my hair in a aggressive manner at that point I questioned the authentication of her cosmetology license. She braided my hair extremely tight pulling the edges to no avail. After she began the installation wrapping massive amounts of thread on the braids at the edges. I was horrified at the amounts of my own hair that had just been pulled out by this women for a weave. I removed the hair as soon as I reached my home my edges were destroyed and my hair now requires a cut and several treatments. I don't advise anyone who is trying to grow their hair to go to this place. The stylist motto is get your money at that moment she doesn't care about longevity or long term customers. Please don't be fooled like I was with her nice personality, her services are extremely Poor!

If I can't make it to my barber in Kew Gardens, this is the place I come to. It's not the best…read morehaircut, and I honestly think this guy tries to run the shaver just a little bit above so my hair is longer and thus results in me coming in more often. The husband and wife team are very friendly and they seem to have plenty of local customers. Although they rock out the french name, I'm pretty sure they're somewhere from the Balkans. In the store, they also have some famous people's signatures and photos, most notably Harrison Ford. Not really sure if he cut his hair or not, but it's there. Other plus about this place is it is relatively cheap.

The owners are so attentive and accommodating. I've been a loyal customer since 2002, long before…read morethey moved to their current location. I usually get a blow out, which is always on point here. My hair feels and looks healthier after each visit. Thank you Lisa for the many years of great service!

I had the pleasure a few weeks ago of getting my hair done by Virginia. It was one of the first…read moretimes I have had my hair done for a wedding in which I felt confident and so beautiful. Virginia dealt with me being a diva and re-did my hair a few times until I was content. I was amazed by how much she cares that you feel good. Had many people comment on how wonderful my hair looked! Would highly recommend her services to anyone on the area :)

the lady in here is very unprofessional she was late to do my hair and when she did get there…read moreeverything in the shop was unorganized, during my appointment she also left to go get food and had other people working in my head. this salon is very unprofessional 100% do not recommend .

Been going to this salon for a little over a year now, and I can honestly say I have never been to…read morea better salon in my life. Everything about this place is perfect, from the atmosphere to the service, but especially my stylist, Chloe. She is absolutely amazing, and I'll be going to her for the rest of time! I genuinely don't know what I ever did before finding her. I couldn't recommend this salon more!

The salon is modern, immaculate, and spacious. I came in as a balayage hair model. The apprentice…read morehairdresser was very kind and easygoing. I came in fully aware that this was a teaching environment and therefore shouldn't expect pro level results. That said, I believe that even in a learning setting, it's essential for both the instructor and the apprentice needs to actively listen to the model, and be very clear and direct about what is and isn't achievable. Unfortunately, that degree of communication was lacking in my experience which led to me leaving very dissatisfied. This review specifically reflects my disappointment with the outcome of the balayage and how my concerns were handled afterward. As mentioned, I came in as a hair model. Before the appointment, I sent the apprentice photos of my current hair along with an inspiration image. I made it clear that I understood achieving the level of blonde in the inspiration photo wouldn't be possible in a single session. I was assured, however, that the look could be achieved gradually over time. During the consultation, I showed both the apprentice and the instructor, Kimberly, the inspiration photo along with past photos of myself with blonde highlights. I usually find this helps communicate the level of lightness, tone, and overall look I'm going for. Every reference photo clearly showed me with light blonde highlights and no red tones. I emphasized four key points: 1. I did not want any red tones in my hair, 2. I wanted to avoid chunky pieces, especially around the front, 3. I preferred a root shadow to create a softer transition from the crown to the highlights, 4. I was aiming for a look on the lighter, blonder end of the spectrum. The moment my hair was rinsed, I could tell the color was too dark. It was the complete opposite of what I had requested. 1. The highlights had noticeable red tones, 2. There were thick, chunky sections at the front and sides, 3. A stark contrast existed between my natural dark brown hair and where the lowlights began -- something I really disliked, 4. And most importantly, there were no blonde highlights at all. My hair looked brown, with some reddish highlights. When I shared my concerns with the apprentice, he was very polite, but he didn't agree with my feedback. Kimberly, the instructor, said she thought it looked good and explained there were limitations to what could be done. She said I could have highlights done again. At the front desk, Priscilla and another employee told me I had signed a waiver and reminded me it was a learning environment. I didn't bother correcting them--I was never asked to sign anything. If they had presented a waiver when I arrived, I absolutely would have signed it. What really bothered me, though, was the response to my dissatisfaction. Instead of simply acknowledging that indeed I had chunky pieces in the front, it was excused as either you're wrong or this was a learning environment. Ironically, an employee from another salon happened to be outside, so I asked for his opinion. He confirmed that the end result was way off from what I had originally asked for. I genuinely wish the apprentice a great future with hair coloring. He was kind enough to provide me with a list of the products he used when I asked, and I appreciated that gesture. I have attached a couple photos that were taken right after the appointment, as well as the inspo. Maybe this is a style others might appreciate.

Zee gave me the best hands down Brazilian blowout. I walked in with kinky curly frizzy hair and…read morewalked out with the smooth and glossiest hair I've ever had in my life. Her knowledge alone was so impressive and that she is very honest and doesn't just want to bs you for an extra dollar made me feel that she loves her craft and makes sure you are not only satisfied but wanting to come back. highly recommended.

They did a great job. The salon is super clean and the staff is super professional. I believe the…read moreprices are super high for this area so I could call and check prices before you do anything.

Fast service and fit exactly what I wanted. Very professional and already have hair and supplies at…read morethe shop.

Amy braided my hair in about 3.5 hours. BEWARE: I asked for knotless and she gave me regular box…read morebraids with smaller knots. The quality of the braids is amazing but I was disappointed to have the tension, and knots in my head as knotless is less rigid and tension-free. Make sure she actually does knotless when you ask for it otherwise you will end up with small knots.