I had the absolute pleasure of working with Charles. From the moment I walked in, he was kind,…read moreattentive, and made me feel like a valued customer. He kept me well-informed throughout the process and gave me the space to make decisions that best fit my needs and budget. I especially appreciated that he did not use any high-pressure or sales tactics. After explaining my situation, I chose an Extra Firm Twin XL Stearns & Foster. While it was at the top of my budget, Charles made me feel confident in my decision and reassured me about exchange options if needed. My husband and I are very happy with the mattress so far and plan to return soon to explore upgrading his side and ultimately getting the Split California King. All in all, thank you to Charles for making this such a positive experience. Purchasing a mattress is a significant investment, and it feels great to be confident in that decision. Shoutout as well to Kenny for his excellent and friendly customer service!

This afternoon, I visited this store with my elderly mother. She was looking for a mattress, but…read moreunfortunately, the only salesperson on the floor was not having a good day. He was very rude and condescending; he was not friendly at all and became irritated when we asked questions. About four years ago, I purchased a Tempur-Pedic bed from this store, and another salesperson, Charles, was very helpful, knowledgeable, and friendly. Nothing compares to my experience today."

Tony is the best. Great prices and he's just an honest dude. He had every tempurpedic.read more

So many too choose from and prices are really good . My 2nd time going here and I will any other…read moretime I need another Matress

just now I am so…read moreglad I decided to go look in person for a mattress. Michael was Super knowledgeable and made sure I tried many mattresses before deciding. He is the best in customer service ever!! He's very good at his job! Hands down the best!! I'm happy with the set we picked and he even helped with the special shipping request I needed.

Unsanitary policies, worst customer service, delivery and management - go elsewhere - you will pay…read morefor their mistakes 1) unsanitary policies - if you purchase a floor model, they will tell you it will be sanitized before delivery, but their manager Leila will later tell you it doesn't need to be. 2) worst customer service - when you accommodate their mistakes to maintain the promised delivery date and waive the sanitization, being told you will get a credit to get it done yourself and you follow up on the credit, Leila will confront you with hostility and a different version of events. In addition to being told of their lacking sanitization policies until you have the bed and are following up on the credit, she made up some items I didn't get. Allegedly I got 4 pillows. I pressed her to pull up my order to confirm my memory - 1 included with the order (something a previous mattress store for me) and 1 I purchased earlier that day. When confronted with facts, she continued to be argumentative and dismissive, acting like the free delivery, pillow and mattress cover isn't pretty standard at other stores. 3) Delivery couldn't have been lazier. I had to lift the bed and remove the base leg myself for my elderly dog with arthritis and disc disease. 4) Leila should not be a manager. The sales associate I worked with, Debra, had a far superior grasp of customer service. The customer should not have to pay for the mistakes of the store. and in the times of Covid, their sanitization policies or lack there of, are egregious and unacceptable. Go anywhere else if you want to avoid a massive headache and pay for it yourself.

So this is pretty hilarious. My custom foam order from another company was delayed and time was…read moreticking for me. I search online if there were any foam places in the Bay Area. Found Bob's and gave them a call. The employee who answered the phone was pleasant and so helpful. I told her I need a certain size for a Halloween costume and she knew right away what would work. She put me on a short hold and said they have something that'll work and it was only $15! It would need to be trimmed but that was completely fine for me. The other piece I ordered was $60 so this was a bargain! I said I'll send pictures of my costume but hoping she'll see it here. Wooohoooo!!

I needed a cushion for my new recumbent bike seat. Bob's had exactly the kind of foam I needed and…read morethey immediately cut it to the exact pattern I provided. I could never have done the cut as cleanly or quickly. Special thank you to Juan for great customer service!

I relocated from SoCal with no furniture, no mattress. Tight budget and found this place close to…read morework. Dan assisted me with ordering what I needed for comfortable nights' sleep. His prices reasonable and offers good furniture on tight budgets. I went to him again for a sofa with sleeper. Excellent selection through his catalogs. No hidden charges, everything's explained, upfront, and delivers with set up. Thank you, Dan.

I stopped by Mattress Discounters to check out their selection. Their prices are very reasonable,…read moreand their mattresses seem to be priced at least 30% lower than comparable models from other competitors. Highly recommended if you are shopping for mattresses locally.

We were in the market for a new mattress! We went to Mattress Firm since it was the closest store…read moreto us and were met by Doaa as soon as we entered the store. She was very helpful. She was already helping another guest at the time but made time to answer our questions. We went straight to the extra firm and laid on it. Perfect! We tried out other forms and extra firms but really liked the first one- Dreamcloud - this is Mattress Firm's brand. I tried out a new low profile cooling pillow, too! And ended up getting this, too. Doaa eventually wrapped up with her other customer and helped us with getting checked out. We were in and out of the store within 45 minutes- only because we knew exactly what we needed and wanted. Checking out was easy- we entered all our info into the iPad, were asked The store was pretty busy when we got there. Doaa and another person were working. The store is simple, clean and serves its purpose. Doaa was wonderful to work with! She was helpful and responsive; based on what we were looking for, she provided several options and we were able to quickly select the best mattress for - an extra firm mattress with two low profile pillows, all for a great value! Thank you, Doaa!

My mom and I went into mattress firm to look for a mattress for myself. It would have been a Xmas…read moreand bday gift for myself. My mom ended up getting one for herself, my grandma and me. I also bought 4 pillows. Destiny was amazing. She helped us browse different mattresses and explained the benefits of each. I think we got an amazing deal for Black Friday! Definitely recommend this location and sales rep!

Here's a fun update! Two days before delivery, without any warning or calls, they moved out our…read moredelivery date by almost two months. An August purchase, for a March delivery. Run away. Don't bother calling their help line - they're based in the Philippines and they literally will bounce you around to different agents I think to try to make you give up.

Great experience buying a bed and adjustable base from the store on Blossom hill. Coby was the Rep…read morewho spent time letting us try different beds and patiently explained everything and helped us decide on the right bed for our needs. Sleep number beds are very pricey, but we've had our bed now for 2 months and don't regret the purchase at all. Our sleep quality has definitely improved. No aches or pains in the mornings, and I've felt better than I had in years.

Salesman annoyed with my questions, took my business elsewhere.!! Mancini was much more approachableread more

Needed a box spring and searched around everywhere, including marketplace. The pricing was very…read morecompetitive at New National Mattress discount. Realized when I got home that the old bed frame was too big and did t adjust down to a full from a king. Looked around and this company had the best pricing. The owner is very friendly and knowledgeable making the experience that much better! Will be coming back again

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

We purchased a bed because of the comfort guarantee and were told at the time of purchase that we…read morewould receive a full refund if it didn't work out. After two months, we found the mattress to be very uncomfortable and decided to return it. Unfortunately, we did not receive the full refund we were led to expect. My advice is to read all the fine print carefully before purchasing, as the terms of the comfort guarantee were not what we believed they were. When I returned to the store to discuss the issue, the only employee on duty was asleep on one of the display beds and was snoring. I went to another store a few doors down and came back about 15 minutes later, and he was still asleep. I had to wake him up, and instead of an apology, I was met with a bit of attitude. Our original plan was to exchange the mattress for a different one at this store, but after this disappointing experience, we decided to take our business elsewhere. We purchased a bed from another mattress store and have been very happy with both the product and the service.

Very positive experience with ways provided by the store manager Rob to save us thousands of…read moredollars and solve our problem so that we could sleep comfortably. Highly recommend for honesty and integrity shopping.