This is my go to for oil changes, the fact that you don't have to get out of your car, and they…read morekeep it moving with getting you in and out, which I love. When I visited this time, there is a new crew headed by jay, he runs the place like a well oiled machine, but doesn't seem to be drill sergeant like which is cool, can't say enough good things about the service they offer! Check them out for your oil change needs! I'll be back, and I've even asked my parents in FL to consider going to a take five near them!

They overcharged me. I came with a digital coupon for an oil change. The worker says if I get my…read morefilter changed, he'd put in a $25 coupon. They charged me full price for the oil change and the filter. Then they said because I paid with a card, they couldn't refund me the difference. They gave me a couple paper coupons for 25% off the next oil change. Not trying to be mean but those aren't helping me now since I just got my oil changed. The actual service was fine and the staff was nice. Just this overpaying part was not good.

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

Visited on 28th January. Hadn't had "stay in your car" service before. Brittany was welcoming,…read moreother employees also friendly. I needed a high mileage, full synthetic. Didn't take long. An interesting process. Had a $25 off coupon and needed 1 wiper blade. Brittany reset the oil message and it read 100% afterward. Was given the window sticker with the date and mileage for the next duecdate. Very happy with the service. Will definitely return!

Sat in line 1/2 hour before they came out and said short staffed and would be another 45 minutes…read more Left. Don't hold it against them as staffing is an issue everywhere - but should have told me earlier

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

I was shopping an AC replacement for a 12 year old car and kept getting quotes worth half the…read moreresidual value of the car, in mid May I wanted a working AC system, but didn't want to improve an old car 50% for intermittent summer use. Carmel AG came back with a price I could live with, got it done in one day, and Will is one of the nicest guys on the planet. Going forward, I won't use anyone else.

From the owner: At Carmel Auto Repair, we specialize in fast, honest, and reliable vehicle repairs with a focus on…read moretrust, transparency, and long-term customer relationships. Whether you need a quick oil change or full engine diagnostics, we treat every car with care and every customer with respect. Here’s what makes us different: ASE-Certified Technicians – Our experienced team has serviced over 10,000 vehicles with accuracy and dedication. Same-Day Service – We prioritize speed without sacrificing quality. Most repairs are completed the same day. Free Diagnostics – Get upfront, transparent estimates with no pressure and no hidden fees. Complete Auto Repair – We handle brakes, suspension, A/C, electrical systems, hybrid vehicles, transmissions, and more. Hybrid and Electric Expertise – Specialized in diagnostics and repair for hybrid and EV vehicles. Clear Communication – We explain everything in plain language, so you understand exactly what your car needs. Comfortable Waiting Area – Relax with Wi-Fi and refreshments while we work on your vehicle. Locally Owned and Operated – Proudly serving Carmel, IN with a commitment to community and quality. 2-Year Warranty on Parts and Labor – Because we stand behind the work we do. If you're looking for a repair shop that delivers real value, real service, and real results, Carmel Auto Repair is the team you can count on. Book online or call today to experience the difference.

For the work and the oil change and the coolant top up, I give them a five star, but for the fact…read morethat my gift card disappeared out of my visor when I had it right before I got my oil changed. I give them a zero. I called in and they said oh well what kind was it? Let me review the cameras and I'll call you back. They said it could've fell out on your floorboard like I didn't check that first not happy at all. It doesn't matter how much the card was worth it matters that you took it at all because now the trust for you is gone there's no trust for you anymore. I won't be back unless they fuss up and find it in the cameras.

John and the team at this location were not only helpful, thorough, and honest -- they were…read moreincredibly kind. Highly recommend and am grateful to have them in the neighborhood.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

Do not recommend. Went in for an oil change, left with a car maintenance (and customer service)…read moreproblem. After my routine oil change, my car began leaking oil. I returned to the Valvoline later the same day. There was one employee left for the day, even though it was more than an hour before they closed, and he said he wouldn't be able to "do anything" on his own (?) but went below the car to check. He said it was just "frame oil" meaning oil dripped during the change. He said he wiped it up and I should be good. When I woke up the next morning, my car was still leaking oil. My partner took the car in and had them re-do the oil change. He also checked my tire pressure and found one of the tires was almost flat. He asked the Valvoline employees if they checked my tire pressure the day before and they said they did. While Valvoline claims that oil change services include an 18-point maintenance check, which includes tire pressure, my receipt from the day before indicated that the tire pressure was not checked. So I guess you have to explicitly ask for air in your tires, even though the marketing includes that as part of the service you're paying for. Amazing. The re-did oil change was performed free of charge. It did not fix the leak. So began a claim process with Valvoline corporate. Valvoline corporate had me get the issue diagnosed at a mechanic and get a quote. The diagnosis was that the oil filter housing was crushed and damaged. Apparently not uncommon at quick oil change places that use machines and move quickly. Quote was more than $300. There was also a nail in my tire. Good to know. So I sent the quote to Valvoline corporate. They said they'd get back to me within 48 hours. I called back a few days later, they said they had to wait for the manager to approve it. This went on for a couple weeks. At one point a call rep mentioned offhand that the money had already been transferred to the mechanic for the work. I asked if I could go get the work done then, since Valvoline had paid for it. They said no, we had to wait for the local Valvoline location manager to approve it, that's "just how it works." They would put me on hold and call the branch and no one would answer. What a huge flaw in the system, huh. That happened multiple times. Valvoline corporate assured me they would call me back and they never, not once, did. After about a month, my car slowly leaking oil this entire time, I called one last time. The rep pulled up my claim and immediately apologized and said he was escalating it to every manager and they would get back to me the next business day. I waited a week after that and then finally just went to the mechanic and got the fix done that Valvoline had already paid for. I'm not sure why any sane person would wait as long as I did to get a "green light" from a manager who clearly did not care. The customer service process seems intentionally created to put all the burden on the customer. What is happening that nowadays we go to a get an oil change, receive a maintenance problem instead, and the company runs in circles for five weeks. At least my car was drivable in the meantime. At least Valvoline did pay for the repair. But I should have at the very least also received a refund for the botched oil change in the first place without having to ask.

Very quick. Suggested future car care. No high pressure sales. Price for synthetic oil change…read moreapprox. $90 less than dealer!!! Robert very kind & considerate!!!