Salt therapy itself is phenomenal. We have used The Salt Retreat for over three years for our kids…read moreand for ourselves as a natural way to support sinus health, colds, and overall wellness. The treatment works. We believe in it and have referred many families over the years because of that. The issue is not the therapy. It is the ownership experience. James' demeanor, tone, and communication style are consistently passive aggressive and customer unfriendly. As long term paying members, we were repeatedly policed about start times, end times, and minor cleanup expectations in a way that felt adversarial rather than service oriented. To be clear, we never objected to following posted guidelines. We understand there are rules in a children's salt room. With an 18 month old and a four year old, some salt occasionally ends up outside the sandbox area. That is simply reality. If the business needs to charge a small cleaning fee when that happens, that is completely reasonable. We would gladly pay it. What is not reasonable is being treated like a problem instead of a customer. On more than one occasion, feedback was delivered through body language, abrupt door handling, and indirect comments, including waiting until I stepped out to address concerns with my 37 week pregnant wife. There was also a direct comparison that "this doesn't happen when the nanny comes," which felt personal and unnecessary. This was never about refusing to follow policies. It was about professionalism and basic respect. We have referred multiple families over the years who have independently shared similar feedback about James' tone and demeanor. His wife has always been warm and welcoming. Unfortunately, James' presence creates a very different experience. If you are considering The Salt Retreat, know that the therapy itself is excellent. Just understand that the customer experience may not match the quality of the treatment.

Went in for the first time and loved it! It was a very relaxing experience and the staff (owners)…read moreare very nice! I have allergies/sinus issues and I could tell a difference with the first session. The group room had 4 chairs in it, they were reclining and also heated which was awesome. I would recommend bringing a small blanket or a jacket with you, it is a little chilly in the room. They also have private rooms if you'd prefer to be alone.

I have stage 4 lung cancer. I visit the salt room often and love it every time. I can breathe…read morereally well sports several days after. It is a beautiful room with backlit pink salt blocks. The floor is covered in several inches of salt. There are reclining chairs with relaxing music in the background. They serve a pot of hot herbal/floral tea with honey. They are very kind & accommodating. You can purchase a 30 minute to an hour treatment. Possibly more. They also sell gift certificates & sometimes offer a sale of buy one get one! My girlfriends & I schedule a time when we can all go together and treat ourselves to health relaxation & togetherness. Vida also has items for sale such as tea blends tea pots etc. I love this place and the people that run it. I can't recommend it enough! Please give it a try & you will really enjoy the experience! Research what all the health benefits are and your body, mind & soul will thank you! JoBeth miller

If you are going to get your hair cut or styled, PLEASE consider coming here. Claudia is a talented…read morehair dresser who is honest and not just trying to make a quick buck. When I arrived, the front desk receptionist asked me if I would like a fresh brewed cup of tea and of course I said yes, and their mint tea was amazing! (They also offer their loose leaf tea for sale) After that, I was able to use the salt room for free included with my haircut. Very unique and relaxing experience. Then because it was raining, the receptionist walked me to my car with an umbrella so as to not ruin my hair. AMAZING service and you bet your bottom dollar I'll be back. :)

We had a little time today so we decided to try the salt cave at the new place in Roanoke - Zen…read moreHaven. We had tried a salt cave before at another location, but they closed quite some time back and this is the first I had heard of another place offering one locally. We had a little trouble scheduling online, so we decided to see if we could just walk in and see if there was availability. We could, and there was! Andrea, the owner, gave us a tour of the place and explained how each item/service benefitted the mind and/or body. The setup and colors are very relaxing and inviting, and boy, did it smell good in there! Their salt cave, called the "Zen Den" has 4 extremely soft and cushiony chairs available, and we were each given a heated neck wrap. Andrea started the salt, which I could taste on my lips once it got going. I concentrated on breathing and tried not to think about anything besides this time to relax. My eyes were heavy, and I occasionally opened them for a moment to see the pretty twinkling lights in the ceiling before closing them again. There was soothing music playing as well, and Andrea had told us that it was a certain frequency to enhance relaxation. The 45 minutes went by too fast, and Andrea came in and offered us citrus infused water, then told us to take our time coming out. I seriously don't remember the last time I was so relaxed! The hydro massage had interested me, so we figured I might as well try it while we were there. It was amazing! Absolutely wonderful! It is sort of like a massage chair at a spa, multiplied by about a million. The water can massage you head to toe, or you can set it to concentrate on a particular part of your body. I'm having some pretty intense lower back pain and haven't found anything that helps, so I targeted my lower back and turned up the intensity. The speed was also adjustable. My back pain hasn't been quite so intense today, so I am cautiously optimistic that I have found something that will provide at least some relief! I scheduled a reiki session for next week, along with another visit to the zen den. I will also be trying their "recovery" circuit, which includes a session in the "salt booth", time in the hydro massage bed and 45 minutes in the infrared sauna. I haven't scheduled that one yet, but am excited to try it all! There are varying levels of membership, but you can schedule sessions without having a membership. There wasn't a "hard sell" to purchase a membership, which I greatly appreciated! Please support this local business! They are closed Tuesday and Wednesday but have hours into the evening on other days, which I find convenient!

Andrea is a wonderful Reki healer she is gifted with the sight and can shift energy. She is also…read morevery empathetic and a good listener. I also enjoy her Deep Relief massage lotion. It really warms up your muscles and relieves the pain with a nice scent, and you only need to use a bit of the lotion for it to work.

Very relaxing 45 minute salt therapy for myself and my 9yo son. He and I have been suffering from…read moreseasonal allergies. We feel a lot better after our session. Glad we tried it out today. Will probably go again when our allergies kick us down.

Is this place still open? I have tried calling several times, on different days and no one answers…read more I've left messages and no return phone call. This place is to far for me to just drive by. Although I might have to. I have two appointments on my package that I'd like to use. If I don't hear anything this week, I'm going to dispute the charge. Awful customer service.

Host at the front was very knowledgeable! Super clean location lots to offer other than just…read moreHaloTherapy. I think the owner was here popped her head from desk to say Hello! Rooms were clean and very spacious.

I had been hearing about salt therapy and decided to give this place a try. I love how cute it is…read moreinside and they have different rooms for different therapy sessions. Booking was easy and all I did was call a couple days before. Their staff is very friendly and accommodating. I decided to come in on a Monday since they are half off. I tried their small salti room. It was a nice relaxing experience and I will be coming back to try other rooms.

Fabulous experience !! Wonderful Halotherapy business. Melissa is a pro. What a lovely and…read moreknowledgeable owner. Truly concerned about your health. It is a must do for your health !!

Our entire family has been coming to the salt room for over a year! Melissa is the first one we…read morecall when someone in the house has allergies or a cold. We mostly use the kids/ family room in the front. There is a TV if kids want to watch something and plenty of toys to keep them occupied. Within a couple of visits we are always well on our way to recovery. The salt room has kept us out of the doctor office for the majority of the year!

My chiropractor sent me here to try PEMF for extreme pain and inflammation in my leg. PEMF (aka…read morePulse at Cryo-X) has been a game changer. Besides the incredible relaxation from being in the private pod with a cozy blanket, the treatment itself makes a true difference in pain level. I've also been using whole body cryotherapy to reduce inflammation and speed recovery from harder workouts. The lymphatic drainage massage is incredible. I've had only one session but I was offered a package to make returning for a series more affordable. In fact, most if not all services have packages or memberships which bring down the prices if you are planning repeat visits. The treatments are fantastic, and the staff is great. The place is always well staffed. I've never had a wait for anything unless I had an appointment and arrived early. My walk in visits are also quick. And the staff knew my name after only a couple visits. They are friendly and efficient. I've been to other cryo facilities in the area but this is now my self care home base. It's the best of the best.

*Amazing follow-up experience* Updating my review from 3…read morestars to 5. I came back for two complimentary sessions and loved both the BrainTap and Pulse Therapy. The staff explained everything, gave me a tour (the facility has tons of cool wellness options!) and really made sure I had a positive experience. After a recent auto accident, the Pulse Therapy was especially helpful for pain management, and the BrainTap was super relaxing. Excited to come back and try more services.

I took my daughter here today bc she is on the tail end of the flu and they were amazing! Love this…read moreplace and all their nurses!

I came here last week for the Soother IV and it was amazing. The nurse told me that after I would…read morefeel super relaxed and by the time I got home, I was already feeling like a million bucks. I've been not sleeping so well and probably not hydrating as much as I know I should, so this Drip was exactly what I needed. This place is run by a super nice couple. They really want to make sure their customers get what's best for their specific needs. I've also tried the red light therapy bed and it's powerful. Red light therapy is so beneficial for a lot of things but for me I'm using it for pain reduction in my neck and for reducing inflammation. I've already told many friends of mine about this place, my husband will be coming to try out the post viral drip soon. The whole process here is super easy and quick, the day I got the IV therapy I think I was done within 30 mins.

Salt therapy is the most amazing therapy! As a Healthcare provider I need all the immune support I…read morecan get and salt therapy with Gypsy Salt Company is by FAR the GOLD STANDARD! The owner, Deb, is brilliant and professional. I feel refreshed and ready to continue seeing my patients knowing I'm in tip top health!