I left a review on Google, but I just had to leave one on yelp too. This is my girl, Sunny's,…read morefavorite hang out spot! She is not usually a leash puller but she KNOWS when she's getting close to that sweet, sweet pup cup! I work as a veterinary technician so I am very picky about the treats I let her have and they never disappoint with healthier treat options! Every time we come here we are greeted with such lovely humans. Today we had the honor of getting to chat a bit with Paris who we loved! We will continue to come here as long as you all continue having such incredible, animal loving employees.

This has been a wonderful place for both us and our pups. The annual membership offers great value,…read moreand I would highly recommend it to any dog owner who love their puppers. That said, this review would have easily been five stars were it not for one recurring issue: the hours of operation. Unfortunately, they are consistently unclear and often conflicting. Between the posted hours on Yelp, Google, and their Instagram account, it's difficult to know exactly when the business is open. Adding to the confusion is the physical "OPEN" sign by the door, which appears to be used as a barrier even when the facility is closed. While this may serve a practical purpose, it sends a misleading message and adds to the overall inconsistency. Despite this, the staff is always friendly and the services provided are top-notch. My only request is that they improve communication around their operating hours--especially important for those of us who are paying members and plan our visits accordingly.

My dog loves coming here for his grooming appointments. He doesn't have a favorite stylist, because…read morehe loves all of them. They're quick and efficient with their grooming and I love how over the moon they are with my dog. I have 1 dog, 2 cats and 2 bunnies so I'm here frequently to buy essentials and they always have what I need. I like using their subscription service for recurring deliveries and one off deliveries whenever I'm in a bind. Convenient for busy schedules. At this particular location, I don't get good cell service so I stopped doing the curbside pick up because it just wasn't working out. Otherwise, customer service is always so friendly and helpful. They're usually knowledgable whenever I ask questions about my pets and what the best products are for my pet's individual needs.

I tried to buy a chinchilla and the home for it they offer at the location only for the sales rep…read moreto tell me know that the cage they sell was no the right kind despite it saying for chinchillas on it I offered to buy a different cage in the store they said none in store were appropriate not even they one they we're currently living in I said I could buy the one labeled chinchilla and order one from Amazon because they are bigger and cuter anyway they still said no I'm not sure if it's discrimination or if they would have treated anyone that way but I am so upset

I've been taking my dogs to Top Dog for a few years now to get groomed and I can't believe I've not…read moreleft a review before. Top Dog groomers are great! Kat did a tremendous job! My dogs know the staff so they feel very comfortable. In addition to grooming, the store sells organic dog food, quality pet food and snacks, dog collars, leashes, and an array of pet related items. Everything is reasonably priced! The owner Shirley can special order anything for you. Shirley is a very nice lady, and helpful, friendly and provides excellent customer service. If you care about how your dogs look, give Top Dog a try and you won't be disappointed!

Top Dog Pet Store & Grooming. Under new ownership…read more New owner Andrew is very pleasant and knowledgeable especialy on nutrition and different brand foods, supplements and other products. My Australian Sheperd Shopie and I are extremely happy that Bailey the groomer is back. I love how she is with her and always leaves Sophie looking beautiful, she is a prefectionist trimming. I'm so pleased, couldn't be happier. Thank you for the great service. Highly recommend them Luisa

Recently my husband and I had been going through a crazy experience. I'll keep this long story…read moreshort; after moving into a new apartment it ended up being home for bees as they came into the apartment prompting us to leave with our pets to a hotel! We had to grab a new litter pan and litter as we have a litter robot. The staff were so nice, incredibly helpful and so sweet to our dog sho we brought inside! This was weeks ago as we have no settled into a new apartment but we talk about it often! Seriously the kindness and helpful service was noteworthy. I only wish I could remember their names but the two gentlemen definitely added a dash of ease to a crazy night! Thank you to the staff! The store is always clean and we always find what we need!

I was sad to see that this location didn't have baby chicks, but the store manager was so nice and…read moretold me what other locations to visit. The store is clean, it doesn't stink, and it was fun talking to the staff. We played with their in house parakeet.

Super cool place to stop by and pick up all of your pets need. They have from vitamins to food and…read moresnacks to even cute clothing for your little fur baby. I love going to this place because not only is it a store for basic needs, but it's also a grooming location. I have taken both of my pups here a few times in the past. And they have always done an amazing job, very sweet and they listen to your needs. Highly recommend this location.

If you could, I will put none stars .....I visited Horizon Pet Supply on 02/06/25 for a…read morefull-service dog grooming. Everything seemed fine initially, but when I picked up my dog, I was told the grooming went well. I asked if there were any issues, and they mentioned that my dog got a little nervous during nail trimming but that was it. However, when I got home, I noticed a cut on her leg. I called the store immediately, and they asked me to hold because the manager was in the bathroom. After finally speaking with her, she apologized and explained that the groomer had failed to inform her about the injury. When I asked how to resolve the issue, I was told to bring my dog in for a check-up. I made the trip back to the store, and the staff simply looked at the cut, said it would heal on its own, and advised me to clean it and use a spray. I was frustrated by how the situation was handled. I felt like my time and effort were wasted, and the manager seemed irritated and dismissive rather than concerned about my dog's well-being. Apologies alone aren't enough in situations like this, and I expected better care and customer service. I won't be returning to this business again, despite my efforts to support local businesses.

**Review for the 9/14 Adoption Event**…read more PetSmart on Madison Ave collaborates with local shelters to provide opportunities to meet and greet fully vetted (vaccinated, fixed, dewormed, etc) pets ready for adoption. I attended the 9/14 event for a kitten and loved how the Let Them Be Little Feline Rescue (LTBLF Rescue) provided an enclosure so you could take a kitten or cat inside to interact with them. There was two other shelter organizations and I truly enjoyed seeing all of these cats being well cared for. Although I did not adopt a cat that day, I expressed interest in fostering kittens with LTBLF Rescue and was matched with two beautiful Siamese babies within the week. Loved attending the adoption event at this PetSmart and wanted to share my positive experience here! Highly encourage anyone interested in adoption or fostering to come out and network with shelter organizations in your community to learn about their programs and services!

Everyone is so friendly ! Great inventory also. I've have found the dog clothes and toys to extra…read morecute and they have great value on snacks.

Kahoots has great service, great prices, nice people, great products and good selection.read more

Always have the dogs food and more than one bag. It's hard to find. Always friendly. Lots of…read morevariety.