The staff absolutely loves talking care of their residents!!! Food is great, too. It's a small…read moreplace and very cozy. If you want your love one to feel safe and cared for, Heartland House is the best!

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

Some of the nurses are good, some of the CNA's are good but basically very lazy. They have to be…read moreasked to change the sheets, sometimes they will sometimes they won't my mother went 2 weeks before her sheets were changed. Their food is HORRIBLE! Short people get the best care. If a med aid calls in on a short term house they pull from long term making them wait on their meds. My mother is on meds that need to done at certain times and when they pull the med aids she does not get them the way she should. I have been actively looking for another facility to move her to.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

Carillon is an amazing place. It truly isn't a retirement home; it is a community. Constant…read moreactivities and outings. Plus, the staff really care; they get to know their residents on a personal level. Thanks to this, most employees go above and beyond to do anything they can for the residents.

My wife was discharged after 17 days at Carillon House…read more On her last weekend she had an asthma attack. She was receiving breathing treatments with some medication for treatments. On her last Saturday afternoon, she got worse so the nurse left a message for the on-call doctor at 3 pm. As of the shift change at 7 pm, no doctor had responded. i stayed with my wife until she was discharged at 10 am the next morning. As far as I know the on-call doctor never responded. The nurse on that floor had to call EMS to transport another patient that night to the Emergency Room. My wife stayed at Carillon House for 35 days over a year ago but she will never go back.

Good place it's self Pay so it gets kinda expensive over a period of time $15 a day adds up over…read moretime but good staff !!!!!

I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.

Such a wonderful experience! I would highly recommend to anyone considering coming here! Lori is…read morethe best!

What a totally magical experience! We were greeted warmly and our enthusiasm was reciprocated. The…read moreultrasound room is large, cozy, and features a large screen. We did the 2D ultrasound that included 2 photos. They took their time, helping get baby into position for a possible view between the legs. We weren't rushed; we felt like our time was important and valuable. We got shown lots of features of our baby--feet, hands, the profile of the face, spine... we were in awe and so incredibly impressed! The technician who worked with us was wonderful, and joined with us in our excitement and joy throughout the entire session. We will definitely be returning!!

Called to make appointment. Called again the day before. Talked about insurance both times. Was…read moreeven given specifics about one visit is fully covered. Showed up at 8am and was turned away because they said they don't take my insurance. Very very crappy deal.

I was highly impressed with this clinic. I am starting care with a new primary care physician. My…read moreappointment was called on time and the nurse was friendly. I saw the PA, April and she is very impressive. She did a nice job listening to my concerns and needs as far as how I preferred to manage my health. She contacted me after I left the clinic with additional options for me and was very caring. I look forward to a continued relationship with this facility.