Care quality is horrible. If your loved one has ANY illness do not take them here. Their staff is…read moreNOT trained. Do NOT BE FOOLED- they have one trained person who is there 8-5...the rest of the staff may have a hour or two of training and they are the ones giving meds to your loved one. Hopefully you won't need the only trained person before or after 8-5. Don't schedule a tour- just show up and see what really happens!!! They know how to put lipstick on a pig...

My Mother was a resident at this facility for several years. It was more of a party facility rather…read moreassisted living. Prior to moving Mother, she was legally blind. Despite the staff being informed repeatedly that she had severe vision problems she was rarely escorted to & from the dining room that required several hallways & an elevator. When she had to begin using a wheelchair she still did not receive assist. I could count on one hand how many times she was assisted with a bath. She was in her late 90's!! When it came time to administer pills the nurse would many times leave them on the kitchen counter if Mother was in the bathroom. Many times I found her pills on the floor or still sitting on the counter. When I quit doing her laundry I found they had done it & stacked the clean laundry on top of the soiled laundry in the basket. She could not see to distinguish between clean & dirty laundry. The list goes on. If your loved one needs assistance this is not the place for them to be.

This place is a wonderful private home with an extended family environment. I was so pleased with…read morethe care my mother received. Alzheimers welcomed; Brenda Pennington, the owner, has over 25 years of success and great references.

The place I want to go when I get to the age that I can no longer live on my own. Very clean with…read morelots of activities to keep a person as busy as one wants.

Lived there a year. Staff is friendly and professional. A person can be as active as they want with…read moreso many activities offered each day. All meals were excellant. Would highly recommend this lovely pace to live.

Many on staff are phenomenal. Others, tend to defend and make excuses for the problematic staff…read more Overall, we were fine with the are given bar the few mentioned earlier. The problems made the last months of my parents' lives far more difficult than they needed to be for them and us. The cronyism needs to be cleaned up and staff who overstep need to be fired to allow the stellar employees to shine.

My husband went to Carillon after being in the the hospital for 9 days. We'd never used Carillon,…read morejust didn't need them. My husband was fed well, and he did great in PT & OT. The entire staff that saw him was kind and understanding. Thank you, Carillon, for the care and compassion you gave my husband. He's home now, and we're very thankful.

Clean facility with nice staff but not a place for memory care. they take little time to help a…read moreresident acclimate and Do not deal well with wandering or aggression. My Dad's laundry as not done and is room was not cleaned for whole week.

From the owner: Located in Lubbock, TX, Fountain Hills Assisted Living & Memory Care is a premier senior care…read morefacility offering specialized services for individuals needing Alzheimer's and dementia care. Our dedicated memory care staff provides personalized support in a warm and welcoming environment designed to promote the well-being of residents. With a focus on compassionate assisted living and memory care, our facility offers a range of services tailored to meet the unique needs of elderly individuals, including retirement home options. At Fountain Hills Assisted Living & Memory Care, we understand the importance of providing top-notch Alzheimer's and dementia care in a safe and nurturing setting. As one of Lubbock's leading assisted living facilities, we prioritize the comfort and dignity of our residents while delivering exceptional eldercare services. If you are looking for a trusted senior assisted living facility that specializes in memory care, look no further than Fountain Hills Assisted Living & Memory Care for unparalleled support and compassionate service in TX.

Carillon is an amazing place. It truly isn't a retirement home; it is a community. Constant…read moreactivities and outings. Plus, the staff really care; they get to know their residents on a personal level. Thanks to this, most employees go above and beyond to do anything they can for the residents.

My wife was discharged after 17 days at Carillon House…read more On her last weekend she had an asthma attack. She was receiving breathing treatments with some medication for treatments. On her last Saturday afternoon, she got worse so the nurse left a message for the on-call doctor at 3 pm. As of the shift change at 7 pm, no doctor had responded. i stayed with my wife until she was discharged at 10 am the next morning. As far as I know the on-call doctor never responded. The nurse on that floor had to call EMS to transport another patient that night to the Emergency Room. My wife stayed at Carillon House for 35 days over a year ago but she will never go back.