The JustAirTicket website showed a total of $546.98, broken down as follows: $496.98 ticket including taxes $10 for "full refund within 24 hours" $20 seat selection (outbound) $20 seat selection (return) However, my credit card was charged $577.98. I called and spoke with Bob, who said he was the manager. He claimed the charge was: $496.98 ticket $10 refund option $20 seat selection $30 additional taxes This makes no sense, because taxes were already included in the $496.98 airfare. The fare breakdown clearly shows: Base fare: $433.65 Taxes: $63.33 Total airfare: $496.98 When I questioned this, Bob said I could cancel, but I would only receive $496.98 back, meaning I'd still lose money despite paying for a "full refund." This experience felt misleading and unprofessional. I will never use JustAirTicket again. Date: 1/21/2026 read more

justairticket - Travel Agents Near Me - Orlando, Florida

1 star -- Canceled within their policy, charged anyway, no response I booked a Southwest flight through justairticket.com on December 17. On December 18, I canceled via both phone AND email -- well within the 24-hour window I was told about, and more than 24 hours before my December 20 flight. Their own terms state cancellations must be made "at least 6 hours before departure." I met that easily. Despite this, they processed the charge and have not responded to my cancellation requests. No confirmation, no callback as promised, nothing. I have timestamped emails proving my cancellation. I'm now disputing the charge with my bank and filing complaints with the BBB and Florida Attorney General. If you book here, get everything in writing and be prepared to fight for your refund. read more

Just air ticket is a scam-beware! They increased the price after the booking, which is an ethical practices. Stay away from this agency if you don't want to waste your time dealing with this and falling into their trap. read more

I think this agency has one of the poorest customer service that I have encountered in a long time . While trying to get you to purchase airline tickets, they are relentless, and even aggressive. Trying to get some basic service after they have been paid , becomes extremely difficult. They become so rude and unprofessional. l seriously don't recommend them to anyone. read more

Scam! Total scam. I reported them to my credit card. They will call you to "confirm" your flight and then say it is no longer available. When I told my customer service agent I wanted to cancel, he raised his voice and threatened me. This service is total fraud. read more

Beware of booking with this company. You most likely will not have a seat on the plane or not be refunded for a refundable ticket or have your travel arrangements changed a month before you travel on an international flight. These things happened to me. I booked with them in 2025 for a trip in 2026 for an international trip to Africa. Then one month before my trip I get a call from them telling me my arrangements have been changed. What they did with my arrangements is they booked for the correct dates then cancelled them and rescheduled to later dates without my permission. The later dates do not correspond with my other bookings like lodging and tours and booked taxi rides. They target old people like me who are past 60 years of age. read more

SCAM ALERT!!!!! DO NOT BUY YOUR TICKETS FROM JUSTAIR!!! They will switch the prize on you and have you pay an inflated prize. What you see on their website is not what you will end up paying. read more

Was and is the worst experience ever...was never ticketed. Issues in the Middle East caused many flight changes. Flight was cancelled and am still being charged over $300 for nothing. I call daily and still get the same excuses. We are refunding sir, please allow 48-72 hours. A week later and still no refunds. This place is an absolute fraud. Read the reviews first before dealing with them, wish I did. Luckily I recorded all calls as evidence in case I must pursue legal action....***Update after weeks of calling and complaining I was finally refunded my $1150 out of the $1299. Happy to get it back besides the insurance and seating costs, but these are non-refundable and was expected. read more

Stay away from Justairticket. Total fraud. They offer attractive prices then increase them significantly AFTER booking is submitted, forcing customers to either pay much higher rates or canceling booking for an additional fee. read more

Canceled prior to ticket verification (within 1 hour of original ticket request) and they still charged my elderly mother $75. There was no cancelation fee listed on their website but when asked to refund they still refused. I do not recommend using their company. read more

Total scam! Too bad 0 stars is not an option. This place takes your money then calls you to say you either have to change your dates or pay twice as much. read more

It is really a scam "company". They will list a lure price then instead of issuing the ticket automatically, they will call you back and try to get an authorization form with bigger ticket price. Then they will agree to cancel a deal confirming that they can't not render listed price. meanwhile lure price still hanging I google flight search engine. simple scam for people who can not remember prices they search and authorize!!! read more

I will never use justairticets.com again. Horrible customer service. When I booked a flight for me and my husband, I selected our seats , yet when I went to the airlines website to verify flight information, no seat selections were showing and they separated the seat selection charge separately on my credit card for some reason which I thought was strange. When I called them back to ask about the seat selection not showing with my flight information, they said all of their responsibility was completed and sent over to the airlines. That there was nothing else they needed to do on their end. I found that to unsatisfactory so I called back and asked to cancel which was the day after making the booking with them and less than 24 hours. The representative asked why I wanted to cancel and when I told her it was because I was not happy with their service she told me " that is not a response to cancel". When I asked to speak with a manager she put me on hold which I was on hold for 30 minutes and then hung up. I sent an email cancellation to them and called them back. I spoke with another representative who said they would cancel but there is a $100 cancellation fee and the refund may take 7 to 10 days or a couple of billing periods?? After 3 days, my card was refunded the full amount minus the $100 cancellation fee. I called American Express travel and what a difference in service. Got our flight and seats all showing on our confirmation. Beware of using justairtickets.com!!!! read more

Price listed on flight is just "lowest published price". You click to buy and you get a message they will call you back. Then they call an tell you the fare no longer available and give you the next available fare (which is what you get on the airline site anyway). Then they insist what you purchased in non refundable but don't fall for that you have 24 hours to cancel (US regulation). So don't believe their listed prices especially if too good to be true. And to add insult to injury they will offer to book the airline listed fare but want a $12 booking fee. Scam. Don't fall for it read more

None English speaking customer service agent was seriously rude. Hung up on me twice because of legitimate questions. The website shows prices that calls you in then to find out its double the price you see. read more

I was able to complete my booking including recieving e-ticket within just a 15 min time span.

If there is a zero star I would used it, this place is pure scammers and their customer serves is beyond zero, beyond disgusting, they have a very bad attitude bad morals , they all have an anger issue they speak over you and won't let you talk to explain the issue that you're calling for. I have a medical emergency and I ended up having a surgery and the doctor prohibited me from traveling or lift anything more than 5 pounds so the hospital provided me with a justification letter regarding that and according to their website there is a medical waiver but the refused to listen or even let you speak and I suggest everyone used their service or lost money to contact better business bureau or even the Federal Government for their fraudulent. read more

Horrible SCAM. Will just take your money. Do not use this website at all. Don't waste your time. They won't let you cancel and you have to file claims through your bank. It's a nightmare. read more

People have to understand Just Air is a third party agency. My experience with them was they told me they would call back over a situation and they did not. This happened over and over again. A situation they needed to solve I ended up solving with the airline directly loosing $200. Just Air never followed up. Very disappointed in the people I spoke with at Just Air. There are many other choices like Just Air, I will now use another company. I brought them a number of people too. My Runaway Wives Club will follow me and my recommendation. Just Air lost my business and my clubs business. read more

Justairticket.com is a scam run out of India. If you have already purchased plane tickets with their service, and they are playing their game of delaying give you a refund for cancelled flights due to coronavirus, there is a way to get your money back. I just did it. Write a formal complaint on the US Department of Transportation website, and explain in detail your communication to Justairticket.com. https://www.transportation.gov/airconsumer/file-consumer-complaint Your letter will be forwarded to the airline and their customer service dept will contact you within 30 days. Explain that Justairticket.com is essentially refusing to cancel your ticket and provide a refund. This is a special circumstance and they can issue a direct refund back to your credit card. It takes some time and effort but it is worth it. read more

Tried to get a ticket changed for over 6 months now, they are unresponsive and when I can get an agent in India, they can't make changes and pass me off to someone else. "tyler" and "kane" are likely not real names and are TERRIBLE with problem resolution. Never buy from them, you will regret!!! read more

RUN AWAY from JUSTAIRTICKET.COM as FAST as YOU CAN!! Do not get fooled of their cheap airline prices. They are very rude and unprofessional!! Following below are the issues I encounter with them: 1. Ten min after my ticket purchase to Italy was processed, I received an e-mail informing me that justairticket changed the chosen route of my ticket. When I called them on the phone to find out why, I was told that the option I originally had was no longer available and they chose a different option for me with multiple short connections and ADDITIONAL COST. I was with them on the phone for 2 hours until they agreed to offer me back the original route at the additional cost. 2. The second issue started 5 days before I was supposed to fly to Milan, Italy where the spike of the Covid-19 occurred in early March of 2020 and shortly after the entire country closed. I called with a request for a vouchers, so I can use it towards a different destination or at a later date when the pandemic ends, however my request was rejected. They kept encouraging me to fly and said that since the airport is operating I should not have any concerns about the pandemic. Forget the fact that thousands of people were affected during that period and 2 days later the borders and airport closed. They still refused to issue a voucher or a full refund due to their policies. 3. Finally, I opened a dispute with my credit card company and in the meantime, I spoke directly with the airline company that I was supposed to fly with and surprisingly I was informed that a full refund was credited back in March to justairticket. JUSTAIRTICKET.COM took the full amount from the airline and refused to issue it back to me because their policies allows them to do so. I am beyond disappointed of their service and I WOULD NEVER RECOMMEND JUSTAIRTICKET.COM even to my worst enemy!! SAVE YOURSELF the hassle and use a credible company when you decide to plan your trip. read more

Justairticket is a scam. We called Southwest Airlines to change our flight and somehow got connected with them. The lady that answered said there would be an additional charge for the change. She requested that up front. After she received the funds she said she would have to speak to her team to make the changes. She never called back and when I called her they said she could not answer. Justairticket.com is a scam run out of India. Southwest is aware that Justair.com is intercepting their telephone calls. read more

Justairticket is like a travelocity or expedia. We paid $1500 for a flight that was canceled because of the coronavirus. The airlines are giving full refunds but these scammers are trying to say we have to pay for the taxes because the airline is not going to lose all the money. $500 worth of taxes when we spoke to united they said we are eligible for a full refund but had to go through the third party that booked the flight. There is only one person that ever answers Neil. He is rude and threatening. He was rushing my husband into accepting a voucher minus the fees and acted like he was doing him a favor. This company is a total scam. I should have read the reviews before booking. Don't do buisiness with these people. read more

I wish Yelp has a "zero" rating as that's what I'd assign to these scammers. I agree with the other reviewer "marlene" about these guys scamming people. I had same exact experience with them and still have not resolved the issue. STAY away from these guys. read more