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Know Before You Go Inc

3.7 (6 reviews)
Closed • 8:00 am - 10:00 pm

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Luxury Tour Escapes - "Sagrada Familia"

Luxury Tour Escapes

1.0(15 reviews)
5.0 mi

I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

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Luxury Tour Escapes - We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

Luxury Tour Escapes
Luxury Tour Escapes - Sunset

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Sunset

Always Travel With Us

Always Travel With Us

1.3(28 reviews)
1.2 mi•International Drive / I-Drive

A good company that provided a chance for exposure to there company's Orlando properties. I visited…read morethe Orlando property in Kissime March 2017 & I loved the presentation. The stay at the Radisson was great. Clean rooms, smooth transaction & an opportunity to visit their Las Vegas properties this year in 2018. I will definitely book travel with them again. David Taylor

Transaction Date October 10th 2025 Order Number: 7920491…read moreAmount Paid $139 Business committed to provide to me and my wife: $200 gift card and a stay in the hotel Marriot Hotel in Orlando. Business falsely claimed they were the Marriot hotel themselves and falsely claimed that my wife had won a gift card at the marriage conference she attended. - the business is attending these marriage conferences to scam vulnerable people - was hiding their business name and pretending to be a more legitimate company like Marriot. was claiming that I just have to pay a small fee for hotel local taxes for the hotel stay which is normal so it made me think paying $139 was legitimate. - the business was giving everyone who attended this "prize" in the form of a phone call that is used to lure people into a timeshare or just to simply take their deposit - the phone sales people are deliberately misleading people so they sign up - was scamming vulnerable people, we took their call while we were in the birthing suite for my newborn girl, my wife thought this was good luck. Once I got the confirmation email and found out the real company name and terms of the confirmation by email, my wife was dismayed, she knew we would be losing the deposit and not getting the hotel stay and not getting the gift card. Effectively we knew we had been scammed once we got the confirmation which of course was after the payment as this was done over the phone under false pretenses with plenty of deception. The confirmation showed that hotel was not the same as discussed, the company was not the same and it was a timeshare not a normal hotel. - at no point in the phone call was there any mention of a timeshare which is pretty obvious because they were acting under another business name "Marriot" - the company tries to increase their legitimacy by pretending to be "part of the marriage conference venue team", "part of Marriot hotels" - they also lied during the phone call saying this was a new Marriot Hotel that we just opened up and made up an elaborate lie that due to the hotel opening soon they had a prize for a select few people at the newly wed conference due to their partnership with the conference to "try it" as a promotion. The story was completely fabricated so they could scam my wife and I. I did reach out to them to get a refund which was denied of course but this is not surprising given all I have typed above. My wife and I learned my lesson we got burnt by this company. Companies like these cause a general mistrust of all companies and make it much more difficult for legitimate companies to do business. We are going to be very cautious from now on. It is a shame so many other people will be getting scammed also by this company "Always Travel with Us LLC"

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Always Travel With Us
Always Travel With Us
Always Travel With Us

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Ascendant Holidays

Ascendant Holidays

1.5(52 reviews)
1.9 mi•International Drive / I-Drive

My stay at this resort was accommodating overall. Because of the nature of my trip, I was focused…read morenot only on the stay itself, but also on price and convenience. The unit we stayed in was clean, up to date, and comfortable. Everyone slept fine, and the kids enjoyed the patio the most. My reservation included SeaWorld tickets, but if you do not have the printed sheet with you, staff will tell you there is nothing they can do. I ended up having a friend drive two hours just to bring it to me. I was also told that buying tickets on-site would be cheaper, but that was not true. The price was basically the same as buying online. The kids spent most of their time at the pool, which they enjoyed, but unfortunately the jacuzzi was not working.

I am filing this complaint to formally report what I believe to be deceptive, high-pressure, and…read moremisleading sales practices by Ascendant Holidays(AH). Based on my experience, this company aggressively promoted its vacation membership(time share) using promises that did not match the actual service provided. The sales presentation sold easy-to-book vacations, discounted cruises, and desirable resort availability that would be easily accessible. In reality, once the membership was purchased, the promised value and availability were not there. The sales tactics I experienced were extremely aggressive. The presentation was filled with promises, incentives, and verbal assurances that made the program sound simple, valuable, and flexible. For approximately 9 months, I attempted to use the service and make a reservation, but AH repeatedly failed to provide the vacation access or simply return calls. Instead of delivering what I'd already paid for, the company continued attempting to use high pressure tactics to buy additional points and upgrades. I sent a formal written request for immediate cancellation in additional to no less that 10+ direct calls for a full refund. Ascendant Holidays has ignored that request and has failed to provide a meaningful response to my communications.I believe Ascendant Holidays misrepresented the value and usability of its vacation program, used heavy-pressure sales tactics to secure the purchase, failed to deliver the services as promised, and then failed to respond appropriately when I attempted to cancel and resolve the matter. This experience has caused financial harm, wasted time, and significant frustration.I strongly warn other consumers to stay away from Ascendant Holidays. Do not trust verbal promises, polished sales presentations. Based on my experience, I feel consumers should avoid Ascendant Holidays and I cannot recommend this company.

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Ascendant Holidays - SI GANAN ALGUN CONCURSO CON ESTA RESORT. DEBEN TENER TARJETA DE CRÉDITO PARA PODER SER ACEPTADOS. SON POLITICAS DE LA EMPRESA.

SI GANAN ALGUN CONCURSO CON ESTA RESORT. DEBEN TENER TARJETA DE CRÉDITO PARA PODER SER ACEPTADOS. SON POLITICAS DE LA EMPRESA.

Ascendant Holidays
Ascendant Holidays - Es una estafa la compañía ascendant holiday Orlando fl La dirección es. 9650 Universal Blvd suite 120 Orlando fl32019

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Es una estafa la compañía ascendant holiday Orlando fl La dirección es. 9650 Universal Blvd suite 120 Orlando fl32019

justairticket

justairticket

1.3(25 reviews)
0.6 mi•Dr. Phillips, International Drive / I-Drive, Horizons West / West Orlando

The JustAirTicket website showed a total of $546.98, broken down as follows:…read more $496.98 ticket including taxes $10 for "full refund within 24 hours" $20 seat selection (outbound) $20 seat selection (return) However, my credit card was charged $577.98. I called and spoke with Bob, who said he was the manager. He claimed the charge was: $496.98 ticket $10 refund option $20 seat selection $30 additional taxes This makes no sense, because taxes were already included in the $496.98 airfare. The fare breakdown clearly shows: Base fare: $433.65 Taxes: $63.33 Total airfare: $496.98 When I questioned this, Bob said I could cancel, but I would only receive $496.98 back, meaning I'd still lose money despite paying for a "full refund." This experience felt misleading and unprofessional. I will never use JustAirTicket again. Date: 1/21/2026

1 star -- Canceled within their policy, charged anyway, no response…read moreI booked a Southwest flight through justairticket.com on December 17. On December 18, I canceled via both phone AND email -- well within the 24-hour window I was told about, and more than 24 hours before my December 20 flight. Their own terms state cancellations must be made "at least 6 hours before departure." I met that easily. Despite this, they processed the charge and have not responded to my cancellation requests. No confirmation, no callback as promised, nothing. I have timestamped emails proving my cancellation. I'm now disputing the charge with my bank and filing complaints with the BBB and Florida Attorney General. If you book here, get everything in writing and be prepared to fight for your refund.

Expedia Local Expert Concierge Service

Expedia Local Expert Concierge Service

1.0(26 reviews)
0.6 mi•International Drive / I-Drive

Nearly 7 Hours on the Phone. Still No Resolution. Avoid…read more If I could give Expedia zero stars, I would. I have contacted Expedia more than six times over an unresolved ~$800 flight credit, spending over 6 hours and 58 minutes on the phone with at least four different representatives. I have gotten nowhere. The misinformation has been relentless. First I was told I could use my credit directly with the airline. Then I was told I had to wait a full year from cancellation. I waited. I was then told the issue was resolved and to contact the airline, which I did, multiple times. Every single time, the airline confirmed the same thing: they refunded my ticket to Expedia over a year ago, the credit is sitting open on Expedia's end, and Expedia needs to release it. Yet Expedia keeps closing the loop on their end and telling me it's fixed. I even have emails from them saying so, while nothing has actually changed. To make matters worse, multiple representatives refused to transfer me to a supervisor until I asked five or more times and got extremely firm about it. That alone says everything about how Expedia treats its customers when things go wrong. This is not a miscommunication. This is deliberate obstruction to force me to rebook through Expedia after I've had nothing but bad experiences with them. I will not be intimidated into using a service that has treated me this way. I am now pursuing formal complaints with the BBB and Consumer Financial Protection Bureau, and am looking into small claims court. I'm sharing this review so others know what they're getting into. Book directly with the airline. Save yourself this nightmare.

I am extremely upset and disappointed with my experience booking through Expedia. What seemed like…read morea convenient travel bundle turned into a frustrating and expensive lesson in how easily customers can be trapped by hidden non-refundable terms. Expedia promotes its flight and hotel bundles as simple, convenient, and cost-effective. Unfortunately, what is not clearly communicated is that many of these packages include strict non-refundable conditions buried in disclosures and fine print. These terms are not presented in a clear, obvious way during the booking process. Instead, they are hidden within small links and policy pages that most customers would reasonably assume are standard information. When plans change--which is a normal part of travel--you quickly discover that the reservation cannot be modified or refunded. By that point, the payment has already been processed, and Expedia simply points to the hidden disclosure as justification for keeping your money. What makes this even more upsetting is the lack of support once the problem occurs. Customer service repeatedly falls back on the same explanation: "Those were the terms when you booked." Meanwhile, the customer is left feeling misled, frustrated, and financially stuck. Expedia points to the airline or hotel, and the airline or hotel points back to Expedia. In the end, no one takes responsibility, and the customer loses their money. This experience feels incredibly unfair and deceptive. If something is truly non-refundable, that information should be clear, bold, and impossible to miss before payment is completed. Instead, the current system allows important restrictions to remain hidden until it's too late. Travel companies should operate with transparency and fairness. Unfortunately, my experience with Expedia left me feeling deceived, disappointed, and taken advantage of. Because of this experience, DO NOT USE Expedia and instead book directly with airlines or hotels where policies are clearer and customer support is more accountable.

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Expedia Local Expert Concierge Service
Expedia Local Expert Concierge Service
Expedia Local Expert Concierge Service

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Know Before You Go Inc - travelservices - Updated July 2026

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