worst customer service ever experienced.Delivery service claims to have made two attempts to my house. Called customer service to let them know I was home both times they claimed to have attempted delivery.I was informed how sorry they are and will do everything they can.Which turns out to be nothing.Useless to call them.Guatemala is not where this should be where Juul takes care of customer issues. read more

I quit smoking smoking in 2018 and started on Juul's. I enjoy them and they satisfy me.i would have 12 packs delivered per month. occasionally i would find a leaker and throw it away. more and more i would find them leaking. i now have 24 packs and every one is leaking. I called juul up and they hang up on me. think i will report them to the news stations and the state attorney general. maybe blast pictures all over social media. read more

Terrible nightmare dealing with their call center. I had an ongoing issue since February and I couldn't make purchases online with Juul. There wound up being some sort of block on my account that Raul took the time to figure out. I'm very grateful you have an employee like him, otherwise, I'd still be buying pods for $25-$30 from smoke shops. Your company lost a lot of sales from me because of this. I've dealt with Rhonda, Joey, Marquis, Vicky, Giovanni, Ashley... Joey and Marquis were the least helpful. They never responded to emails or call me back when promised. Don't you think it's pretty pitiful I know this many employee names from the call center? I should know all but one persons name if I was being helped the correct way. Mind you my issue was I couldn't purchase Juul product and I WANTED to. I wasn't looking for money back or complaining about a purchase. I actually wanted to buy Juul pods and couldn't. In turn, I wasted tons of money from buying my creme brûlée pods from other retailers or convenience stores. I do have to commend Raul from the call center though. He sat on the phone with me over an hour trying different things out on the back end to help me. He finally called someone names Marcus (not to be confused with lazy ass Marquise) and he was able to make a change in the system. He removed a block on my account, Raul called me back, and I purchased 15 boxes of pods. That's all I wanted. Is to get Juul pods directly from the company, so I can insure affordability and authenticity. At this point, although I'm grateful for Raul's help, I am disgusting with what I had to go through. The employees simply wasted my time since February (we are in April). So I'll be filing disputes and posting reviews to warn customers of the treatment they may receive. I've wasted so much money because of incompetent and unprofessional Juul employees. Thank you to Raul and Marcus. Everyone else should go back to get trained in customer service. read more

JUUL Labs - These are the rip-off pods I've been buying. - Vape Shops Near Me - San Francisco, California

I purchased Juul device from juul.com which included 1 year warranty. The Juul device stop working after few months. I contacted Juul support and they sent me a replacement came in defective. I contacted their customer service again and they refused to ship other replacement or allow me to send the defective product back for them to fix. The Juul support told me that their system won't let them to do it and there is nothing they can do. Please be aware to buy Juul product with their poor customer service and poor product quality. read more

Just opened a pack of fruit medley and one is only half full. Other problem is that i always have air bubbles by the wicks and get weak hits unless a take the pod out...shake the bubbles out...and then vape. read more

Bought the juul from a convenience store . Have not been able to get it to work. Spent 50.00 on charger and 2 pods. What a waste of money

I use to love juul but now they have gotten rid of every single flavor that I like and that really anybody smokes so I have a feeling they're gonna pretty much lose all their business. Great product but all the great products are going away so probs will have to find a different vaps device that has actual good flavors again was devasted when they took mango away and now mint too it's just ridiculous. I don't blame the company but the people that use them don't know how to moderately smoke their device and puff on it way more then needed and ruin for the rest of us cause they have problems with their lungs cause they don't know how smoke a normal amount throughout the day... so sad read more

Hi Y'all, My name is Darryl. As a Lyft driver I had the pleasure of picking up Christos a newer member to the Juul team. We had a conversation about my chronic smoking for over 50 years (1.5 pks per day). Christos shared his experience with someone important to him that had throat cancer and gratefully survived. I have really wanted to try to quit smoking and have tried everything available ie..Patches (love the lucid dreaming) Chantix, I fell in the 11% sleepwalking, seizures, suicidal thoughts and the Nicotine gum while curves (curbs)? not satisfying. Sought out the Juul because of Christos story, I smoke Kool cigarettes. Did the cool mint last 19 hrs. I only have had 2 Cigs. that is a big deal for me. My wife has never even tasted a cigarette, My neighbors complained about the odor (don't care I smoke outside) This is not an ad, friend, family or employee I am just sharing my recent experience. Any day I smoke less is a good day. Thank you Christos read more

I have 4 batteries and none of them are working anymore. I also bought the charging case and it stopped working. I have been trying to get hold of someone but have had no luck. I have a subscription and cant cancel it or get hold of anyone. I have now switched to another product. I don't recommend Juul to anyone. read more

They don't answer customer service emails at all. I finally gave up and cancelled.

I've heard nothing but praise for Juul on the radio and TV. Needless to say, I took the bait and bought the Juul system. Compared to similar devices it costs 3 times as much. It produces no more vapor than my $10.00 e-cig. The tobacco flavor tastes nothing like tobacco; more like just hot air with a hint of liquid smoke. Total waste of money. read more

they leak before you even open the package. LITERALLY, last for TWO hours whereas they would normally last me 12 to 15 hrs. I've been a consumer for over a year and the value of the product has gone down each and every month. I believe they are taking FULL advantage of smokers/vapers. read more

PLEASE do not waste your time or money at this business, and I use the term lightly. I purchased one of their devices and I live on a fixed income. It worked for less than a week. I tried contacting them, but you cannot reach them and they definitely do not answer emails. I feel this is a scam. I should have known something was wrong when I ordered and there was no telephone number. I do not get responses ever and believe me, I have tried. I don't have this kind of money to throw away on a product that doesn't work. I urge everyone who is thinking of trying this to please DO NOT. I see from other reviews that I am not the only one who has been left hanging. I think it is a pure scam. read more