JW Marriott Venice Resort & Spa
JW Marriott Venice Resort & Spa Photos
Recommended Reviews - JW Marriott Venice Resort & Spa
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I have really mixed feelings about this resort but my true rating would be about 3.8. This resort on a private island is absolutely stunning and has a free shuttle water taxi available that leaves St.Marks square every 30 minutes. Make sure you get to the boat docking area 10 minutes prior to guarantee you entry. I love how easy it is to get to and from the hotel and back to the mainland. Hotel staff were all amicable and some even went above and beyond to assist us. The island itself had breathtaking views and I adored the lovely Olive Garden which they use to make their own olive oil. Delicious! The room was minimalistic but a bit underwhelming compared to other hotels we stayed at in Venice. The room did not include many essentials that most hotels provide (such as toothpaste) which was shocking to me. The Cucina breakfast was just decent and I would honestly skip this and go into the city for a proper meal. The meats were dry and it was almost always the same items every day, such as pastries, eggs, sausage and bacon. Rooftop bar's service was almost nonexistent and we had to walk to the bar to get our drinks continuously. Beautiful location and hopefully will be back to try other things on their resort such as their restaurant that is owned by a two Michelin star chef.
We just spent a week at the JW Marriott Venice Resort & Spa and loved every second. It is a gorgeous hotel with the most incredible staff. TAP Air Portugal lost my luggage and the concierge provided me with constant updates, on top of calling the Venice airport daily to ensure I got my bag back (I got it 3 days later). They also saw my date of birth on my passport during check-in (reservation was under my partner's name) and went above and beyond delivering chocolate and champagne to our room and even surprising us during breakfast. The hotel pool was so relaxing. After a day of exploring bustling Venice, nothing felt better than enjoying the city views from the pool with a nice Negroni. We also enjoyed walking the hotel grounds in the morning. These were filled with dozens of olive trees. They produce their own olive oil, which has a distinct taste due to the trees' unusual location -- we were even able to buy a small bottle and bring it back. Getting to and from Venice's St. Mark's square daily using their complimentary boat (runs every 30 mins) + staying at a private island felt very luxurious! We were worried about the boat's reliability, but it was always on time. The boat ride takes around 20 mins and it's quite beautiful and comfortable. The breakfast at Cucina was a hit, as expected. They had it all, and everything was top quality and absolutely delicious. As Titanium Members we also had access to coffees at Dispenza, a small coffee shop/bakery next to the lobby. We also tried the hotel's acclaimed restaurant, Sagra Rooftop Restaurant, and really enjoyed our al fresco dinner, albeit it wasn't the best one we had in Venice. We also did room service multiple times and both the pasta and pizza from there were phenomenal. We used SNAs and were upgraded to a Junior Suite. Unfortunately we got first level, so no balcony or crazy views, but the room was very spacious, modern, and very comfortable. We enjoyed having both a shower and bathtub. All in all, a beautiful hotel in a beautiful city. So glad we picked it.
My stay was beyond what I could've imagined! I booked a solo trip to Italy to celebrate my 45th birthday. Upon checking in with the front desk, they made me feel so comfortable that I felt right at home. I had a bit of jet lag from my 11hour flight and was elated to know that my room was not ready. They also helped coordinate my water taxi to pick me up from the airport. i felt like a celebrity like a scene out of 007 coming into the hotel. There is nothing like coming into your hotel in a sleek water taxi and being greeted by the hotel staff. The room was so spacious and don't get me started on the beautiful bathtub it was a great was to decompress and go into full vacation mode. I was initially worried that the hotel was a bit further from San marcos requiring a water taxi but those concerns rapidly vanished when I noticed a complimentary water taxi arrives every 15 minutes & goes back and forth between the hotel and San Marcos. As if things could not end on a better note, the awesome hotel sent me off with a warm cup of coffee and gifted me a beautiful tin cookie box with an image of the hotel that I had been eyeballing. I have been recommending this hotel to everyone I know! if you are on the fence, def book this hotel !!! You won't regret it!
The hotel is on the campus of a former pulmonary hospital, and has beautiful gardens, on this "island of roses." We stayed here at the end of a cruise, wanting to see Venice. It's all about location! If you're interested in an isolated, beautiful location to relax and meditate, this is it. If you prefer to see Venice and be able to go in and out of your hotel room easily, this is not the ideal location. Registration was very chaotic with three different lines which we had to stand. The hotel should to redesign the registration process for large groups. They were totally unprepared with only three people to register and addition to the other lines we were required to stand in. I have been to all over the world, other hotels have figured this out and not burdened guests with chaotic lines. At registration I learned that the hotel routine charges €150 to your credit card per day for incidentals. You can decline this, which I did. Overall, if you prefer peace and tranquility this is a great location. If you prefer quick access to Venice, this is not for you
We were very disappointed in this place from the start. No help with our luggage when we arrived at the dock via water taxi from St Mark's Square. We had to schlep them up the hill and steps to check in. We waited for around 30 minutes in line to check in. It was so hot in the lobby and no water available. Finally, we got our room and it was dated, stuffy, viewed a gravel parking lot, and the air conditioning did not work-super hot in there. After several discussions with the manager, who kept dismissing me, we were finally moved to a much cooler room with an actual view; A lagoon view room that we had reserved in the first place. The ice machines were all broken and the elevator wasn't working either. It made a weird sound the whole time we were there. Super annoying. Food was bland and way overpriced. The breakfast was chaotic with dirty tables everywhere. In the room, the commode and bidet were cracked and there was mold in the bathroom. Lighting was terrible in the room with two bulbs out. The exterior was also moldy with unmaintained landscaping. Don't trust the pics, they're misleading and this place isn't JW worthy. I will add that the people working at this "resort" are snobbish and rude. Not worth the stay and we will will never go back. We do not recommend.
This hotel has so much potential. Unfortunately it suck. Terrible service, filthy rooms, carpet and floors. It doesn't have that luxury and fine hotel and resorts quality from top to bottom. My room smelled like BO after the two cleaning ladies left. They also took the outlet that we purchased to charge our phones. When my husband called the receptionist they didn't do anything about it. We didn't get it back, they could careless. The cleaning people suck, they also moved our stuff in the bathroom and pile them all on one side. Who does that? Usually they don't touch or move any personal items. Plus we're missing some towels for whatever reason. It's very strange how they operate here. They seem to care about their job. One server gave me an unpleasant attitude. I was having breakfast minding my own business she came to me with a cup of cappuccino that I never asked for. I told her no it's not for me, I never asked for it. She rolled her eyes and sighed. She was so annoyed like I was lying to her. Then it turns out it was the other girl who asked for it, the table next to me. The server is an idiot. She didn't even apologize to me. She just turned away looking miserable. (I didn't get her name unfortunately, but she's short and she's wearing some thick eye glasses). Another server that has a nasty attitude, I asked for water, then she walked away and complained to her colleague that I asked for water. A bunch of them are standing and doing nothing. I waited I wasn't sure if she heard my request. She came back after few minutes and handed the glass water. I didn't drink it, because I didn't trust her, she probably spit on it.
5 night stay in Venice and had an amazing time. Got upgraded into a better suite upon arrival which was nice. Minor inconveniences here and there; many people point out the ferry - comes every 30 to both hotel and then San Marco, budgeting time is a non issue as long as you don't leave when everyone else plans to (around 10 am and 9pm) but it is a 25 minute ride that we used to plan and talk about the day, and sweat lol. The staff is very helpful, yes there are 1-2 that will give you a look for having coffee with your pasta but the majority are 10/10. Overall when we needed something done, it was done with a gratzi. The rooftop bar/ pool and amenities are great and I wish we had planned an extra day to enjoy it with 1 or 15 or so spritz. If we come back to Venice we would recommend to stay here again. Also there are cicadas.
9 years ago
Great hotel. Even though it is on a private island it is worth the trip. Everything about the hotel is wonderful. The staff are extremely polite and the whole hotel is spotless. Food in the hotel is fabulous. I will definitely be coming back. read more
This was the best room I've ever stayed in! It was 2 stories with an outdoor patio. We had a bathroom on each floor and a foldout couch for our guest on the first foot. This Marriott is on it's own island with shuttle service to and from San Marcos Square every 1/2 hour. It also went to Murano regularly. It had an entrance directly into the Marriott which was quite dramatic. The restaurants there were superb, in fact, I wrote a review about one of them. The whole island is beautiful and I could probably stay there and do nothing, but I was in Venice. Venice kept calling me and I had to go. Such a dilemma when you're staying in such a beautiful city and staying in such a beautiful room. We were there 5 days and we didn't want to leave. I don't have many vacations that I felt so bad leaving. Venice I will be back. Ahhh, now if only I could get the same room. read more
9 years ago
Italy can be a very rude place to visit. I've heard amazing stories of friends who visited certain cities but my personal interaction with Italy has been disappointing. Never met so many rude people in one country. Talk about ruining a great country and never wanting to go back. I guess with that many tourist, my opinion doesn't really matter. So our last two nights we decided to stay here. Both was this place a game changer. Saved my vacation in Italy. Staff super friendly. Well trained. Polite! Went out of their way to be helpful. Very Marriottish!!!!!! Ha! I mean, you can expect a certain kind of service from a JW. I got it! Very glad this place exist! I highly recommend this place. Can say enough great things about this little island. read more
9 years ago
I've stayed at numerous JW Marriotts. This one is by far my all time favorite. The grounds are absolutely beautifully maintained. We had the honor of staying in one of the villas right after they were finished. The living area was nice and spacious. The beautiful lighted glass staircase lead to a cozy bedroom. The automated drapes opened up to a wall of glass doors with the most stunning view. Waking up in the morning to drink coffee on our own private sun patio was a dream. If we knew how charming this hotel was we would have planned to stay longer in Venice. I highly recommend this JW. 5 Stars is not enough to convey how alluring this hotel is. read more
Private island getaway with the luxury you would expect from an american company right at the door steps of Venice Italy. This private island resort is located about a 30 minute boat ride from the maddening tourist crowds of venice where you can easily excape to, but also be right in the action. I am glad I chose this hotel when booking this part of my Italy trip because It allowed us to just relax and enjoy the ammenities that would be expected from a hotel of this caliber.. Ammenities that are definetly lacking in similary pricey european versions of luxury hotels.. You can expect to stay in larger rooms than the standard european rooms and they come fully equiped to make sure all your needs are taken care of.. simple things that can make a world of difference to international travels.. such as built in chargers for standard 120v plugs.. no more having to pull out a converter to charge up the iphones.. but they dont just stop there.. they have also included dual iphone chargers.. something we see here in the US as no big deal but in europe hard to find in most hotels. The luxury features continue such as heated and cooling towel racks right next to your full size soaking tub..but dont sweat it a separate full size walking rain shower is also available as well as a private toilet room.. so as you can guess this bathroom is giant.. The TV does include english speaking channels which can be welcoming on a long trip. Beds were fairly large and comfortably,,and includes his her sandles and robes. Rooms also had a coffee machine but as usual didnt include much creamer.. My particular villa room came with its own private back yard with outdoor seating. The resort has 3 options as far as where u can stay.. the main resort building which seems to accomodate most of the 250 rooms and is close to the restaurants and bar as well as roof top pool.. The next option are private villa rooms or residents which is completely separted and more secluded from the main building. I think i counted about about 12 rooms. These villas come with the option of your own private back yard or private pool facing the ocean.. We stayed in the villas and would totally recommend this option. The third option was the multi room villas which seems to accomodate large families. The resort is located on a small island but is large enough that is has many secluded areas to explore such as its own separate church as well as well a separate building for its high end dinner options. There is a separate pool for kids and is surrounded by a small fruit and vegetable garden.. The main building boasts an infinity roof top pool with a killer view of venice in the distance. There are a few restaurants in the main buidling as well as a few bars.. one in the lobby and one upstair by the pool. Both opens late into the night which is great if you are looking for a night cap. The Cucina Daily Restaurant is where i ate breakfast everyday and has everything you can dream up for breakfast.. including hands on chefs to make whatever you need or cant find in there buffet style setup. This resort also boasts a 2 star michelin chef Giancarlo Perbellini who takes care of dinner in a separate dining building. What truely defines a luxury resort for me would be service.. and JW has this down.. as soon as you get off the JW boat shuttle you are taken care of immediately by the very welcoming and knowledgeable staff.. Excellent service continued without hestitation trueout our entire stay here and not only included the front desk staff but the dock greeters to room service ladies to the restaurant staff.. My only downfall to this JW experience would be the complimentary shuttle service that runs the guest from St. Marks Square to our hotel island.. Being that we were travelling in summer time, the temperatures are high and uncomfortable.. so entering a shuttle boat that is really hot on the inside as well is not a fun experience. Most guest came off the shuttle looking like they ran an maraton and it has a lot to do with that there is not enough air flowing through the cabin. Also the shuttle staff was not the most helpfull.. I had to drag my bags on and off the boat my self and no communication or help was given by these guys.. I do believe this is a third party company that does the shuttle service but I do think that JW needs to monitor this.. it would definelty hinder a guest from making a future booking with them.. Its great once on the island but getting 2 and from the island is not fun unless its cool outside.. A representative of the hotel being on board would really help this part of the experience. Overall great experience if you are looking to get away and be pampered. read more
This is a beautiful property and the staff are very professional and well trained. The rooms are large for Europe, with a very minimalist vibe. There's a lot of unused space, they have a chair in the room, but there's space for a sofa. The out door furniture is beautiful, but again there aren't enough seating / lounge areas, they fill pretty quickly. The food is very expensive, over 25 euros for a small chicken wrap with a cup of greens. And that's at the pool. The shuttle to San Marco is well organized. Why 4 stars? Its not wheelchair friendly. Many paths are loose stone, and there are a lot of areas w just stairs. And.....there's a defensiveness here, like they expect you to ask for too much so they incorporate an excuse into the answer. Mngmt seems to expect guests to be rule breaking, so at various intervals we were treated with some suspicion....I asked about late check out. And when they called back I got this long story about how booked the hotel is, there's only one late arrival but because I'm platinum....they could give me til 2:30. Finally able to speak, I said 1:30 was when we would be leaving. Oh....ok...he said. It's just a pet peeve of mine. At a luxury property, even if guests do take advantage, they shouldn't make that part of how they treat all guests. read more
11 years ago
Venice is beautiful, but this resort was over the top. The staff, accommodations, service, and food were nothing short of a five star resort. The resort is on a private island (33 acres) and about a 20-25 minute boat ride from St. Marks square. Marriott provides a free water taxi every 15 minutes. It was wonderful to get away from the crowds at the end of the day and enjoy Venice in peaceful surroundings. Only a couple of of downsides 1) while the food and beverage is top notch it comes with a hefty price tag - so I recommend if you like to snack pick up a few things before heading back to the hotel 2) must give yourself extra time to get to airport or train when leaving and the transportation is pricey €150 for water taxi to airport. read more
8 years ago
11 years ago
My family went to the JW Marriott for two days before departing on a cruise out of Venice. My review varies tremendously depending on what area of the hotel we are discussing. Basically, the star rating would have been a 5 if it were not for the room we had, which was disappointing to say the least. That can be avoided, so just make sure you get a better room that they gave us and you'll have an amazing experience. First Impression When I arrived I was blown away by what a beautiful resort it is from the moment you step off the boat. The lobby is huge, beautiful and welcoming. They supply complimentary water bottles to guests from the moment you arrive until you leave. Shuttle Transportation We found that the shuttle transportation was great while we were staying at the hotel. It was always exactly on time with the schedule. The boat was large so there never was an issue with getting onto the boat even though the hotel apparently was fully booked. It stopped right next to the Plaza San Marco which, if you haven't been to Venice, is the main area. Breakfast Buffet The breakfast buffet was included with the room. It was outstanding. The selection included basically anything you can think of plus more. Among other things, they made omelettes to order and had bottles of prosecco available for the taking. The breakfast would cost $50 per person per day in Miami. It definitely adds to the value of the hotel. Bar My husband and I went to the bar twice, once on our own and once with my family. When we went with my family we all wanted to order some snacks but the menu was very limited and ridiculously overpriced. When we went alone we ordered dessert and it was really good. Do remember that, since the hotel is on an island, they will overcharge for everything you buy while you are there. We kept bottles of wine in our room to limit our purchases at the bar. Pool There are two pools at the hotel- one on the rooftop and one on ground level. We only went to the one on the rooftop and it was fantastic!!!! It has plexiglass at the end to be like an infinity pool and what you see from there is all of the area of Venice near St. Mark's square. The drinks are great and they serve them to you in the pool. There are jets that you can turn on while you are in the pool too. Overall, it has unbelievable views and is an amazing experience - I definitely recommend going to the pool. Rooms My family had three rooms that we booked together using our Marriott points - 40,000 per night each for Deluxe rooms (two with king beds and one with two twin beds). When I got to my room I was disappointed. Specifically, my husband and I had our two-year-old daughter with us while the other two rooms have two people each. We advised the hotel that we would need an extra bed for a child and they received that information and put a cot in our room. However, they did not give us a room with a bathtub for a child. Additionally, the stark contrast between our room and the other two rooms - despite having all reserved the same room type and ours having the most people in it - was really just unbelievable. For instance, each of my families' rooms had really nice, large bathrooms that each had a shower, a bathtub, a separate toilet area and two sinks. Our bathroom was small, had one tiny little shower which seemed to have a problem with the showerhead staying in place, no bathtub and one sink. The other two rooms were large with three windows each that bring in tons of light, give fantastic views and have plenty of space to move around. Our room had one window, was small and dark. Basically, I would compare their room to ours as theirs being like a suite on a cruise ship and ours being the crews' quarters. So, I was disappointed already when I walked into our room but after seeing their rooms - which looked like what I expected after seeing the lobby - I was just plain appalled that there could be such a huge variation in what I understand are supposed to be the same room type. I asked for a different room but they said they were fully booked so we were stuck in that room for our two day stay. The lesson here - if you get a deluxe room, ask for one on the corner of the building. They are way better than the regular, non-corner rooms. read more
10 years ago
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11 years ago
Absolutely fabulous. Staff are all friendly and accommodating. A must return to this property!!! read more
9 years ago
This is a fantastic property! I'd give 4.5 stars out of 5 if that was an option. Positives features include: 1). Friendly staff in all areas! Everyone was super nice in the hotel and the restaurants including GIARDINO RESTAURANT/Grill (by the family pool) and Cucina restaurant for breakfast. We felt welcome and appreciated. 2). Gorgeous grounds away from the Venice hustle yet convenient to get there when desired. 3). Nice family pool and great gym. (We viewed the rooftop pool and it looked great but we didn't use it because we had our 9 year old son with us) 4). We had a loft villa, which was extremely nice; very spacious and private outside patio area. 5). The breakfast quality and variety at Cucina is amazing! Staff is great too. Outstanding way to start the day! Some critiques preventing a perfect 5 star score: 1). We were offered an upgrade at check-in to a villa with a private pool - for an extra fee. I'm Marriott GOLD status so if an upgrade was available why didn't we get complimentary upgrade? I don't understand. 2). Every time we ordered a round of drinks from Giardino, while at the family pool, we had to close and sign our tab. Why can't we run a tab until we close out and ready to leave? Inconvenient policy. 3). Upon checkin to our villa we found a nasty cigarette butt on our private deck area, in obvious view (not hidden out of sight). We just left it there assuming it was an oversight and that it would get clean up soon. Never happened. Four days latter, after our third night it was still there. My wife and I don't smoke and found it disgusting. 4). I booked through a third party site (Expedia) because I had a better offer than directly from hotel site. Not specific to JW Marriott Venice, but Marriott overall should recognize all Marriott Rewards Members the same (with points, perks, and such) no matter how reservations are made. Loyalty is loyalty, don't disrespect it. Overall the JW Marriott is amazing and my family and I are extremely glad that we visited this resort. read more
8 years ago
11 years ago
The JW Marriott Hotel is brand new hotel only 3 months old.. Everything is beautiful except for the AC is not working and has not been since they open. All rooms are very hot and hallways. It is only cool in the lobby and restaurants. read more
9 years ago
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10 years ago
I travel for work and stay at 80+ nights per year at 15-20 hotels in US, Europe and Asia. I was so pleasantly surprised with this resort on my family vacation with my wife and our four children. In terms of experience, it is one of the top places I would select for a family trip. Head and shoulders above any Marriott or ritz property. Great kids club. Several pools including a rooftop infinity pool and bar overlooking Venice San Marco. Private villas w own pool and private boat to Venice every half hour. One 39 euro resort charge includes kids club for four children with cooking classes, mask painting and many other activities, free bikes on the Resort island, excursions to lace and glass making. My wife really did not want to visit Venice and expected to be miserable here with the kids. She said it was her favorite property, topping Hawaii, south of France, Tuscany, Croatia and the previous favorite, four seasons in Buenos Aires. Property built in 2015. I hope it stays this nice. Highly recommend. read more
10 years ago
Nothing short of amazing. Beautiful room, very friendly and attentive staff, wonderful food. The cooking class was a lot of fun and well worth the price. read more
11 years ago
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