moved here in '24 with my pom & bully. I am very particular when it comes to care due to the…read morenatural bulldog breathing/NM heat. I've used Wagon's Wheels for boarding every trip since '24! They tend to the special needs of my dogs, update me during their stay, and they always come back happy like they were on vacation too!

The owner is amazing and friendly, and the people who work for Kim are caring and very attentive…read more My dogs love it there! There's a huge fenced in area for them to romp and play, and they always come home happy. I recommend them highly.

I have been taking my little girl Sydney there for a while…read more They have a groomer by the name of Alex, and I have to say he delivers what he promises. My little girl and I are dependent upon each other and today she was shaking because I was leaving her to be cleaned up. She is my service girl and I was starting to have a bout with severe anxiety and panic in the form of extreme dizziness. Once she was back in my possession things started clearing up. Her happy face is go

I don't board my dog, so this is a review only about grooming. I don't have a dog that needs a…read morespecial cut, so it's really only about a bath and toenails. And for that this is a 5 star joint. This place is exactly what I need. 1. Friendly staff 2. Quick service 3. Dog left happy and his coat was soft and smelled great I actually set up my appointment with the owner on Yelp and the staff when I walked in knew nothing of that exchange! But they fit him in and I picked him up in about an hour. I will update this review as we continue to need baths and appointments. I understand the groomer isn't there all day most days and this might be tricky.

READ MY REVIEW!!! If I could give negative stars I would…read more NEVER BRING YOUR DOG HERE. I am active-duty military stationed in San Diego, CA, I was 6 months pregnant when this incident occurred now that I am not pregnant anymore, back from deployment, and in a good routine with my baby, I want to get justice for my dog. A little back story, Pearl was my 4-year-old healthy English bulldog that I had gotten while I was stationed in Japan. She flew all the way from Japan to the United States without any issues and went to the vets prior to this trip to NM (which I have documentation stating that she was 100% a healthy dog). On March 21st, 2025, I had last minute decided to board my dogs, Pearl (English bulldog) and Levi (Akita Inu) at Karen's Animal House (ADDRESS- 1646 Mahaney Dr, Las Cruces, NM 88005) for a quick overnight stay. As I went to drop them off, I explained to the worker that Pearl needs to be kept cool. He stated, "don't worry, we get bulldogs all the time here," this gave me some reassurance that Pearl was in good hands for the night. Pearl and Levi were dropped off at 12:30pm. Around 1:30pm, a worker called me to say that Pearl was outside, she got hot, and they brought her inside. Around 3:30pm, I was called again and told that Pearl was unresponsive, and he think she has passed away. I was hysterical, I proceeded to tell him to call the vets immediately or bring her to wherever vets and I would be there AS SOON AS POSSIBLE. I was there in less than 10 minutes. As I arrived to Karens Animal House, NONE of the workers were helping me even locate Pearl. I went slamming through each room and not a single person stopped to assist me. I walked out to their grass yard, where I saw this worker carrying my dog out in her bed and she was clearly dead. SHE WAS ONLY THERE FOR 3 HOURS. Her body was so cold and stiff, I could not understand what had happened within 3 hours. My other dog was a wreck. Karen has never called or even tried to reach out to me or even pay for any of this. I paid for Pearl to get a necropsy done immediately because I couldn't drive back to San Diego with my dead dog in the car. The necropsy came back that she aspirated due to "foreign material." Meaning, her death could have 100% been preventable, just like if you see a HUMAN BEING CHOKING. The workers failed to mention to me if she had possibly vomited at any point, I was told that Pearl was being watched by one of the other workers, which is clear negligence. It isn't like she dropped dead because of a heart attack; ANYONE would have noticed a dog choking. I had gotten in contact with an Officer Aguirre of Las Cruces Animal Control. He went to Karens Animal Place to interview, I asked if they had footage from the cameras and he said that he asked but apparently the cameras "didn't work." He also told me that he was going to get somebody to arrest me because I was "threatening him." I spoke with him again; he said that there was nothing that he could do and the case was closed. This was traumatizing, he seemed to be taking the easy way out. I didn't understand why animal cruelty laws were not being followed judging by where I live in San Diego, this situation hell would be raised. This event caused me so much emotional stress that I have been diagnosed with PTSD, anxiety, and depression and now must take medication every day to regulate myself. This whole thing happening while I was 6 months pregnant, I had too many scares thinking that I lost my baby. Pearl was my whole heart, and it truly felt like I lost my child. I know nothing will bring her back, but I want justice for her and I don't believe Karen should get away with this. Dogs don't just die in 3 hours.

We traveled from Prescott AZ to Las Cruces to do a 3 nite 4 day bikepacking trip and dropped off…read moreour little blue heeler Pico at Karens. They allowed us to leave our van parked behind the secure gates as well. Super friendly staff! It was Pico's first boarding and it seemed to go very well. Would recommend this facility highly! Thank you Karen!

We had never left any of our fur babies with anyone other than family. We were desperate to find a…read moreplace for them when we had to make a trip out of town. They took excellent care of our fur babies and we were able to observe them on line too.

Staff at Pet Planet Hotel was friendly, attentive to my dog's individual needs, he takes anxiety…read moremedication when needed. They gave my dog a Bordetella shot due to the fact I did not have one when my dog was dropped off. The facility is sparkling clean and very impressed with their outdoor play facility. Few things I was disappointed with; was the quality of the bath that I paid $50 for, think I could have done a better job myself. I also left a few messages regarding how my dog was getting along and it took days for them to get back to me. Also, paid extra for a king size suite so I could check the web cam once in awhile. The instructions they gave me did not work. Overall, I was impressed with the facility and most likely take my dog back.

Not the same as the photos posted online. Originally said one hour. Went back in an hour and said…read moreit would be another hour. The place is really small, kinda run down, and has a lot of dogs at a time. We have a black terrier and their go to cut for my dog is shaved as short and to shave his face instead of trimming. We had to insist on them not shaving him. I will post photos after I pick him up.

Please DO NOT take your dogs there, get we left our dog there for a WEEK and before she was thic…read moreand healthy and when we came back from our trip we to go get her and we went inside to get her there was no one at the front desk at first we knocked about 4-5 times finally someone came out,the place smelled like a sewer. They went to bring honey and at first she looked horrified when we grabbed her,her hair started getting everywhere like if no one touched her or showered her it was so sad to see my pug like this it broke my heart. she had lost A LOT of weight she was so skinny where we can see her ribs. After we went to get her food and she ate A LOT it seemed as if she wasn't getting fed right. NEVER AGAIN!!! (she slept on METAL NO cover) (her nails are red and probably has an infection) (she came back so traumatized)

I have been taking my dogs, usually 4-5, and cats, usually 2, here for boarding while I travel…read more Most look forward to a three-day vacation! The staff know my pets and treat them well.

Not well communicated and not actual time video provided. Should have a better response…read more/communication especially with real tome videos and pictures. Not a day later.

Great experience! The groomers had excellent communication, and my pets were treated with so much…read morecare. The service was very professional and affordable. I will definitely be coming back and highly recommend them.

If I could give zero stars, I would. I cannot and will not recommend this facility based on our…read moreexperience. I am genuinely shocked by the experience we had today. If you're looking for a place that is welcoming, patient, and understanding of dogs, especially young dog, this was the exact opposite. We scheduled a temperament evaluation because we were interested in boarding our dogs for the weekend. From the moment we walked in, the woman at the front desk was incredibly unfriendly and immediately gave off an incredibly cold, judgmental attitude. There was no greeting, no smile, and no attempt to make us or our dogs feel welcome. Instead, we were immediately made to feel unwelcomed and like we were an inconvenience. Our dogs were barking because they had just entered a new environment filled with unfamiliar dogs, a completely normal reaction, especially for puppies. You would expect a facility whose entire business revolves around dogs to understand that. Instead, we felt judged before anyone even attempted to interact with them. I would expect a facility that specializes in boarding and caring for dogs to understand that this is normal behavior and know how to handle it professionally. What upset me most was how our 6-month-old Doberman was handled. Without taking the time to introduce herself or allow him to become comfortable, she abruptly took his leash from my hand and disappeared with him. Less than 30 seconds later she returned and said, "He's not good. We won't be able to keep him. Do you even want to try the other dogs?" Thirty seconds? That's your temperament evaluation?! Thirty seconds is hardly enough time to evaluate any dog, let alone a young puppy in a completely unfamiliar environment. No reputable boarding facility can honestly assess a puppy's temperament in under a minute, especially in a brand-new environment. It was obvious there was no genuine attempt to evaluate him. It felt as though the decision had already been made. What made the experience even worse was her overall demeanor. She barely acknowledged our dogs, seemed uncomfortable even walking near them, and showed none of the patience, confidence, or compassion I would expect from someone who works with animals every day. At that point, I chose to leave immediately. If this is how prospective clients are treated in front of the owners during an initial evaluation, I have absolutely no confidence in how dogs are treated behind closed doors. This was, without question, the least dog-friendly experience I have ever had at a business that claims to specialize in dogs. Customer service matters. Compassion matters. Patience matters. Unfortunately, we experienced none of those today. We walked in hoping to find a place we could trust with our dogs. We walked out feeling judged, dismissed, and honestly angry. There are plenty of boarding facilities that understand dog behavior, especially puppy behavior, and know how to treat both pets and their owners with kindness and professionalism. This was not one of them. We will absolutely be taking our dogs somewhere that understands canine behavior, treats owners with respect, and actually enjoys working with dogs.

All my pups absolutely love it here! I have 2 daycare pros who I had no concerns about going in to…read morethe evaluation and puppy who just needed some time to get comfortable. My last one though is a rescue who can be a bit skittish- but the staff was awesome with her and she had the best time and now is so excited to go see all her friends!

Great service and responsive staff! Brought our pup here when needed, typically during times we…read moredrove out of town. Facility was clean, staff were friendly, best doggy daycare business in town!

We had our beloved 17-year-old "kitten" put to sleep. I found Peaceful Paws here in Alamogordo for…read morepet cremation. I am overwhelmed by the care and service they provided. Very caring, compassionate and a nice clean facility. I highly recommend them if you have the need for this service.