moved here in '24 with my pom & bully. I am very particular when it comes to care due to the…read morenatural bulldog breathing/NM heat. I've used Wagon's Wheels for boarding every trip since '24! They tend to the special needs of my dogs, update me during their stay, and they always come back happy like they were on vacation too!

The owner is amazing and friendly, and the people who work for Kim are caring and very attentive…read more My dogs love it there! There's a huge fenced in area for them to romp and play, and they always come home happy. I recommend them highly.

I have been taking my little girl Sydney there for a while…read more They have a groomer by the name of Alex, and I have to say he delivers what he promises. My little girl and I are dependent upon each other and today she was shaking because I was leaving her to be cleaned up. She is my service girl and I was starting to have a bout with severe anxiety and panic in the form of extreme dizziness. Once she was back in my possession things started clearing up. Her happy face is go

I don't board my dog, so this is a review only about grooming. I don't have a dog that needs a…read morespecial cut, so it's really only about a bath and toenails. And for that this is a 5 star joint. This place is exactly what I need. 1. Friendly staff 2. Quick service 3. Dog left happy and his coat was soft and smelled great I actually set up my appointment with the owner on Yelp and the staff when I walked in knew nothing of that exchange! But they fit him in and I picked him up in about an hour. I will update this review as we continue to need baths and appointments. I understand the groomer isn't there all day most days and this might be tricky.

READ MY REVIEW!!! If I could give negative stars I would…read more NEVER BRING YOUR DOG HERE. I am active-duty military stationed in San Diego, CA, I was 6 months pregnant when this incident occurred now that I am not pregnant anymore, back from deployment, and in a good routine with my baby, I want to get justice for my dog. A little back story, Pearl was my 4-year-old healthy English bulldog that I had gotten while I was stationed in Japan. She flew all the way from Japan to the United States without any issues and went to the vets prior to this trip to NM (which I have documentation stating that she was 100% a healthy dog). On March 21st, 2025, I had last minute decided to board my dogs, Pearl (English bulldog) and Levi (Akita Inu) at Karen's Animal House (ADDRESS- 1646 Mahaney Dr, Las Cruces, NM 88005) for a quick overnight stay. As I went to drop them off, I explained to the worker that Pearl needs to be kept cool. He stated, "don't worry, we get bulldogs all the time here," this gave me some reassurance that Pearl was in good hands for the night. Pearl and Levi were dropped off at 12:30pm. Around 1:30pm, a worker called me to say that Pearl was outside, she got hot, and they brought her inside. Around 3:30pm, I was called again and told that Pearl was unresponsive, and he think she has passed away. I was hysterical, I proceeded to tell him to call the vets immediately or bring her to wherever vets and I would be there AS SOON AS POSSIBLE. I was there in less than 10 minutes. As I arrived to Karens Animal House, NONE of the workers were helping me even locate Pearl. I went slamming through each room and not a single person stopped to assist me. I walked out to their grass yard, where I saw this worker carrying my dog out in her bed and she was clearly dead. SHE WAS ONLY THERE FOR 3 HOURS. Her body was so cold and stiff, I could not understand what had happened within 3 hours. My other dog was a wreck. Karen has never called or even tried to reach out to me or even pay for any of this. I paid for Pearl to get a necropsy done immediately because I couldn't drive back to San Diego with my dead dog in the car. The necropsy came back that she aspirated due to "foreign material." Meaning, her death could have 100% been preventable, just like if you see a HUMAN BEING CHOKING. The workers failed to mention to me if she had possibly vomited at any point, I was told that Pearl was being watched by one of the other workers, which is clear negligence. It isn't like she dropped dead because of a heart attack; ANYONE would have noticed a dog choking. I had gotten in contact with an Officer Aguirre of Las Cruces Animal Control. He went to Karens Animal Place to interview, I asked if they had footage from the cameras and he said that he asked but apparently the cameras "didn't work." He also told me that he was going to get somebody to arrest me because I was "threatening him." I spoke with him again; he said that there was nothing that he could do and the case was closed. This was traumatizing, he seemed to be taking the easy way out. I didn't understand why animal cruelty laws were not being followed judging by where I live in San Diego, this situation hell would be raised. This event caused me so much emotional stress that I have been diagnosed with PTSD, anxiety, and depression and now must take medication every day to regulate myself. This whole thing happening while I was 6 months pregnant, I had too many scares thinking that I lost my baby. Pearl was my whole heart, and it truly felt like I lost my child. I know nothing will bring her back, but I want justice for her and I don't believe Karen should get away with this. Dogs don't just die in 3 hours.

With this letter, I would hereby like to compliment, "Karen's Animal House"! Karen provided me…read morewith excellent service today. Karen helped me out by taking my 2 large German Shepherds after finding a few fleas on them. This happened to my dogs after staying at the, " La Quinta" (pet friendly hotel). We have been on the road for six days traveling from New York on our way back to California. This morning we woke up to both dogs scratching miserably, with fleas from this hotel! Karen told me she was actually booked solid this morning but she rearranged her schedule to help us out because of our situation. Karen's attention to detail, great communication skills, and ready smile made the experience even better than I expected. I am so excited to share this with you! We are so pleased with her expertise and expedient service! We were able to get back on the road and continue our travel within one hour from dropping the dogs off. Hence, Karen's professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. She called us when the dogs were finished. When we picked them up she surprised us with a 10% military discount which I stood there in disbelief! This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with her and her lovely employee! It is my pleasure to recommend anyone reading this to do business with her in the future! Sincerely, London Fiehler

We had never left any of our fur babies with anyone other than family. We were desperate to find a…read moreplace for them when we had to make a trip out of town. They took excellent care of our fur babies and we were able to observe them on line too.

Staff at Pet Planet Hotel was friendly, attentive to my dog's individual needs, he takes anxiety…read moremedication when needed. They gave my dog a Bordetella shot due to the fact I did not have one when my dog was dropped off. The facility is sparkling clean and very impressed with their outdoor play facility. Few things I was disappointed with; was the quality of the bath that I paid $50 for, think I could have done a better job myself. I also left a few messages regarding how my dog was getting along and it took days for them to get back to me. Also, paid extra for a king size suite so I could check the web cam once in awhile. The instructions they gave me did not work. Overall, I was impressed with the facility and most likely take my dog back.

Not the same as the photos posted online. Originally said one hour. Went back in an hour and said…read moreit would be another hour. The place is really small, kinda run down, and has a lot of dogs at a time. We have a black terrier and their go to cut for my dog is shaved as short and to shave his face instead of trimming. We had to insist on them not shaving him. I will post photos after I pick him up.

Please DO NOT take your dogs there, get we left our dog there for a WEEK and before she was thic…read moreand healthy and when we came back from our trip we to go get her and we went inside to get her there was no one at the front desk at first we knocked about 4-5 times finally someone came out,the place smelled like a sewer. They went to bring honey and at first she looked horrified when we grabbed her,her hair started getting everywhere like if no one touched her or showered her it was so sad to see my pug like this it broke my heart. she had lost A LOT of weight she was so skinny where we can see her ribs. After we went to get her food and she ate A LOT it seemed as if she wasn't getting fed right. NEVER AGAIN!!! (she slept on METAL NO cover) (her nails are red and probably has an infection) (she came back so traumatized)

I have been taking my dogs, usually 4-5, and cats, usually 2, here for boarding while I travel…read more Most look forward to a three-day vacation! The staff know my pets and treat them well.

Not well communicated and not actual time video provided. Should have a better response…read more/communication especially with real tome videos and pictures. Not a day later.

Great experience! The groomers had excellent communication, and my pets were treated with so much…read morecare. The service was very professional and affordable. I will definitely be coming back and highly recommend them.

Alphonso and staff are amazing. They are always so helpful and friendly. The grooming isxalways…read moredone well and in a timely manner. Crystal is wonderful. You can tell she really cares about your fur babies. I have been a customer for over 5 years and they have always been kind, efficient and professional.

All my pups absolutely love it here! I have 2 daycare pros who I had no concerns about going in to…read morethe evaluation and puppy who just needed some time to get comfortable. My last one though is a rescue who can be a bit skittish- but the staff was awesome with her and she had the best time and now is so excited to go see all her friends!

Great service and responsive staff! Brought our pup here when needed, typically during times we…read moredrove out of town. Facility was clean, staff were friendly, best doggy daycare business in town!

We had our beloved 17-year-old "kitten" put to sleep. I found Peaceful Paws here in Alamogordo for…read morepet cremation. I am overwhelmed by the care and service they provided. Very caring, compassionate and a nice clean facility. I highly recommend them if you have the need for this service.