After seeing all the 5‑star reviews, I decided to try this business. Looking back, I think many of those reviews are from Sergio's friends and family. I had a terrible experience in January 2025. Since I'd just gotten my first dog- a small puppy- I was desperate for training help. I reached out to Sergio and, during our introductory meeting, he said he'd knock $80 off if I paid in full for the six‑week, one‑on‑one training before leaving. Unfortunately, I took him up on it: all six sessions were booked and paid for that day.
At the first session, Sergio was busy training a new employee. What was supposed to be a one‑hour lesson turned into two hours of Sergio getting up and disappearing into the back room multiple times, with zero real training for my puppy. It was awkward. He rescheduled the second session for a personal matter, then did the same for the third and fourth- none of which ever happened.
I called and sent an email to get my money back, since it clearly wasn't going to work out. The woman I spoke with said she'd note it and have Sergio call me back- he never did. I followed up more times by phone and email, but heard nothing back.
I can't recommend this business. I feel taken advantage of and lost $600 of my hard‑earned money with absolutely NOTHING in return. It's a shame.
--NicoleCarron read more