100% would recommend this to anybody. It's a fam own business, and I've only interacted with…read moreFlorentin and he is absolutely so nice. Brought in a dress 3 weeks ago and I knew it was a lot of work for this dress. It was the only size left, but not too far from my original sizing but for the amount of stuff that a person has to do with this dress....well let's just say it's quite a bit. He had me try on the dress, pin it, marked it, and today when I went to go pick it up, he had me try it on and lemme tell you, it fits like a glove. I can't possibly be making this up. It hugged in all the right places, like the dress was made for me (even better than the original sizing if I'm gonna be honest). Florentin is honest, kind, and a man of his words. For all of it, it was over 100. Some say it may not be worth it, and some would say it's worth its value. I have never even found a go-to person/place for alterations back home, but I am so pleased and happy I found one in Portland. I wish I could've taken a before/after photo but I'm not one to rave about a place unless I really think it's worth it.

Great service, great tailors. They've been able to accommodate alterations with short notice and in…read moresome instances, returned my clothes within the same day. Highly recommend!

I had a spot on my yellow jacket (very obvious), and they missed it when cleaning! Extremely…read moreDisappointed. Also charged extra for using my credit card They want cash! I feel like they don't have to pay taxes if paid in cash!

I brought my winter coat in for cleaning and to repair a ripped pocket and both jobs were done…read moresuperbly. I left feeling like I had a new coat at a very low cost.

Not only do they pick up and deliver for free, but the prices are great! Great customer service and…read morecommunication! 10/10 would recommend

FAST, EFFICIENT, FRIENDLY DOOR-TO-DOOR SERVICE! I love this…read moreplace! I was in a bind with over 100lbs of laundry and no idea how to even start. Sasha was great on the phone, got my details, answered all my questions, and came to get everything at a time that was convenient for me. She was lovely, professional, and I felt taken care of right from the start. My mounds and mounds of laundry - which I thought would take weeks! - came back in a few days, beautifully done, professionally folded and packed up, and again, delivered right to my door at a time that was good for me. They do everything - laundry, bedding, and (though I didn't have any at the time) dry cleaning as well. I look forward to using Westwood again and you should too!!!! No job is too big or too small. HIGHLY RECOMMENDED!!!!

I placed an order for my business at the end of October. I was told it would be ready in three…read moreweeks. The first week of January I called left a message never got a call back. I called again and talked to someone who told me they'd call me back. Two weeks later I still haven't heard from them. Reading Google reviews its clear that they dont have good customer service, but unfortunately they haven't improved on that. Go ahead and use them if you want but be warned the customer service isn't there.

This place sucks! Dropped husband's coat off a month and a half ago to have one little tiny patch…read moresewn on the sleeve and all this time later, and they haven't even started it! Don't return phone calls and you hear the song and dance that there was a family emergency, , " we are running behind "always an excuse , blah blah blah. Last time we talked to them there was some other epic issue going on! Needless to say, this is not the way you run a business! Will never go here again.

I like the quality work of this place. I would recommend it…read moreto all my neighbors.

Great family business! Been using them weekly for the last…read morethree years. Their service is timely and flawless.

I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

Very quick response time. I needed an unexpected alteration (hem) to a gown days before the event…read moreand she fit me in. Very reasonable price, especially given that it was formal wear and a rush. She clearly knows what she's doing and has a good system. She was quick and business-like but also warm. I will go back for any and all alterations.

I was charged $300 to have my wedding dress BOTCHED. I wanted my straps replaced and for a button…read moreto be sewn on/ missing buttons to be sewn on. * all she did to the straps were tie them in knots and sew the knit together. It looks tacky and hideous. * the one button she sewed back on was extremely misaligned. Way off to the side. How is it possible to be that bad at lining the button under/ over the others to be in a straight line??? * replacement buttons were a completely different shade, material and size. I could have made her fix the dress, but with the 0% of competence and care she put into my dress, I decided to collect my loss and never let her touch it again. She also returned it extremely wrinkled. Imagine over paying for your dress to be ruined. Now, I am warning everyone NOT to go to this woman. Wish I would've seen the 1 star reviews before seeing her and giving her hundreds to cause stress and do a terrible job she must report bad reviews as spam to be removed, so I'm adding my payment as proof of my rip off.

This was my first experience with having my clothes altered and I wasn't sure what to expect. I had…read moretwo pairs of pants to have altered and a formal dress. I was blown away by how quickly she was able to get these done in time for my events. The fit was perfect and complimented many times on how I looked. I'll definitely be back to have the rest of my wardrobe altered to fit me.

I got suit altered. A lot of $. When i went to pick it up she was busy so i did not try the suit on…read moreto see how it fits. Next day i left for a wedding in Europe. I was gone for almost 2 months. When i put the suit pants on, the pant was going into my butt. Wore the suit that way and just put it away for the rest of my stay in Europe. When i came back i went back so she can get it right. She did get it better. Today i bought a sport coat and a pair of slacks and made an appointment to have them altered. First appointment cancelled . Made another appointment which was also cancelled. Made a third appointment which was also cancelled.So obviously she doesn't want my business anymore. Too bad.

Judy was so pleasant. She hemmed a pair of white lined trouser pants & widened the waist band and…read morehemmed a pair of jeans Both items were to perfection! I really enjoyed her caring manner & sesnse of humor. I highly recommend her!

Judy altered my wedding dress in record time! Her rates are incredibly reasonable and I was really…read morehappy with how my dress came out. Judy has been doing this for a long time and is very no nonsense, but she does great work. I initially reached out to schedule with her by text and she was able to see me quickly. She keeps a tight schedule, so don't just show up at the shop!