TO SPARE YOURSELF THE STRESS FOR YOUR WEDDING I ADVISE YOU TO NOT GO TO K&B BRIDALS IN BEL AIR, MD. This business doesn't even deserve the one star that I gave it.
The men in my daughter's wedding party used K&B for their tuxes which was a HUGE MISTAKE! Out of the 6 men, K&B only got one order correct. The wrong color shoes had been ordered by K&B for the remaining 5 men. One pair of the incorrect colored shoes had caked up mud on the heel which would have been unacceptable had they been the correct color. My husband picked up his tux a week before the wedding and that's when we realized that the shoes were the wrong color. Also, the groom's brother, who was the officiant, received the wrong color bow tie. I was told that the correct items would be ordered and would arrive no later than Monday. However, the shoes did not arrive until Wednesday but the reorder did not contain the correct color bow tie. I had emailed the manager who happened to be off that day after we picked up the tux. I also copied her manager and the owner regarding their errors. The owner did reach out to me the following day to apologize for all of the problems just this one wedding party experienced with K&B. (I will be posting a separate review regarding the wrong bridesmaids' dresses being ordered by K&B.)
The Friday that we picked up my husband's tux, we were able to pick up the groom's father's and brother's tux as they would be arriving Tuesday evening from out of town. On Wednesday morning it was discovered that the groom's father's jacket was too small. Additionally, two of the shirts were too small and since being measured these two men had actually lost weight so I don't know how this could happen. In fact, one of the men thought that it was a child's shirt that he received as it was too small to even button. I called around 9:00 am that Wednesday morning to the owner, manager, and the store but had to leave messages. The manager did call me and reordered the jacket, shirts, and bow tie since it didn't come with the shoes' reorder and said that the items would be in Thursday afternoon. The manager did deliver the correct shoe colors to my house on Wednesday afternoon as I requested since the store was the one to mess up the order. She delivered the jacket and two shirts and tie (not bow tie) to my house on Thursday. (The store initially ordered the wrong color bow tie for the groom's brother but then ordered the correct color but in a tie. How many mistakes can this store make?) Luckily the correct bow tie was shipped directly to my house and arrived the day before the wedding.
When I spoke to the manager on that Wednesday morning I asked if the staff had ever been trained to measure men for a tux fitting. I was told that the employee who did the fittings for the wedding party was the best one at the store. This is ironic as this employee is no longer employed at K&B Bridals for other mistakes that she has made as I was told. The manager also told me that the store gets 90% of the tux orders correct, which to me is unacceptable considering it should be 100%. I can understand maybe one mistake, yet with my daughter's wedding they messed up on five of the six orders. The sad thing is that at one point after K&B ordered the incorrect bridesmaids' dresses, the manager told my daughter that she triple checked the tux orders and they were all correct. She triple checked but like I said five of the six orders were incorrect!
This entire ordeal was extremely stressful to say the least. Weddings are stressful enough but to have to deal with wrong orders by this business is completely unacceptable especially the week leading up to the wedding. Thankfully, the wedding was perfect. But please save yourself the stress and please do not use K&B for your wedding gown, bridesmaids' dresses, mother of the bride & groom dresses, and the tuxes.
One last note, when my husband and I returned all of the tuxes the Monday after the wedding the manager was there and didn't so much as say thank you to us. I told the bridesmaids this bit of information and one of them summed it up perfectly as a "fitting end" to all that we had to deal with at K&B Bridals for just one wedding party. read more