Fast Service, but uses low quality parts. Had them do a furnace cleaning and tune up as well as…read moreasked them to replace the ignitor back in Sept 2020, and then on Feb 18, 2021, our ignitor went out. They came out right away and replaced it but then charged me another $209.00 to replace the new ignitor. When i asked about warranty, they only offer a 90 day warranty on the parts and 30 days on labor. Very disappointed. Was going to have them replace my entire HVAC system in the spring, but based on low quality parts and no warranty bascially, I will use someone more reputable and will stand behind their parts and labor.

Randy (the owner) and his employee are not only professional but amazing at what they do. I needed…read moreto have a whole new a/c system and not only did they get it in, they did it timely and professionally. Randy is a business owner with integrity and stands behind his work 100 percent. I am quite lucky to have my hvac guy be so awesome. Thank you STOP Heating and Cooling for keeping things running and servicing my furnace and such when needed! You are the best in the business!!!!

Most people only the post the bad reviews. I would say they are quick, prompt and they get someone…read moreout there as soon as they can. Small business but great employees! I will be using them from now on!! Very friendly staff! Small business and were quick to get out and fix my ac!! Nathan and Andrew are very helpful and Nick the service tech is very knowledgeable. Rick the owner is very compassionate and is very smart!! I would recommend to anyone. They are small so support small!!

We have used Reliable for service calls and the installation of A/C and just now, a new furnace…read more Their bid was about HALF the price of a competitor. The office person was very friendly and helpful. Prior to recently getting our new furnace, they had inspected our furnace and did not push us to replace it early. They did not oversell me on the new furnace either. I ran their proposal by my BIL who worked in HVAC, and he said he would recommend the same model they did - middle of the road, not the Cadillac. Saved us $1,000's!

Furnace issues came up over Thanksgiving. I needed a new furnace. They were able to come out and…read moreupdate my furnace. It took a bit longer than I originally was quoted but overall they were very good. The technicians were nice and explained the issues along the way. They were respectful and communicative. There have been a few issues but the company has been responsive and worked with me to resolve any concerns I have had. The payment plan was easy to set up as a new furnace was pretty expensive. However, there were options depending on what I wanted to do proceed with and it was explained to me and I felt very comfortable with what I was able to choose. New furnace works well.

Made the mistake of hiring this company for HVAC repair. They did many things wrong:…read more1. tech was over 2 hrs late 2. 'customer service' agent was rude when I called to see if they were still going to show up as i was not notified they would be late 3. tech would not answer questions about HVAC system 4. tech left a mess 5. tech left furnace partially disassembled 6. tech provided inaccurate information 7. 'customer service' agent was rude again when i asked to speak to management 8. still waiting on call back from management a month later

I used Top Tier Mechanical for my HVAC needs in June 2024. I had a new AC unit installed with a new…read morecoil and line set. During the installation, the line set was damaged, property was damaged and things left a mess. He attempted to give me a 2 foot piece of drop ceiling track when what was damaged was a 4 foot section, deeming this section useless. No attempt to replace the 2 damaged ceiling tiles. On top of the damage, the unit never worked properly. I've tried multiple times to have the company rectify the situation as everything is under warranty. It was never rectified last year and as of this year, the company came out and attempted to fix the issue and it did not work. I had a friend, that's works for a HVAC company, come over and check the numbers with his meter. He did not perform any work at all on the system, simply read the number to let me know that the reading wasn't within normal range. Chris, the owner of the company, told me that he was going to warranty my coil and replace it. He has made multiple lies to me with different dates and times he come out. I made sure to set aside time from work to be able to be here for him. He doesn't show up and completely stopped responding all together. I filed a complaint with the Department of Agriculture, Trade and Consumer Protection. They have reached out on my behalf and he lied to them stating information that goes against the proof I have in all of the text messages. I have all the paper trail going all the way back to June 2024 when the install happened. It's all been through text messages and I have screenshots of everything. I'm currently without a working AC unit and had to borrow window units to get by in this heat. As of now, I am out a lot of money. I have since had an HVAC company come out and take a look at my system. I was informed, and have pictures, that the coil in my system isn't the right coil. I paid for a 2.5 ton coil and received a 1.5 ton coil. This was verified via serial number. On top of the coil being wrong size, it was improperly installed without the right size pan under it causing a major airflow issue. I have pictures of this as well. When looking into the warranty, he never registered the coil only the condenser, meaning that it is not under warranty. Regardless, it was the wrong size and I had to buy the proper coil for my unit. After having these issues I looked deeper into the company and the owner has been sued numerous times under his personal name, Top Tier Mechanical and his previous company name of Fresh Air Mechanical. It is a long list of small claims and fraud cases. It's all public knowledge, so do yourself a favor and stay far away from this company. If you do not believe me, search for yourself on the Wisconsin CCAP webpage. Thank you and I hope I saved you a long list of problems and headache.

Friendly. Fast. Quality focused. Great American Standard product. Fair pricing. I highly recommend…read moreChris and his team!

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

Command Pro did an outstanding job with our furnace installation…read more Derek was terrific and knowledgeable. I would highly recommend them.

Woke up to a chilly home on an 8 degree morning. I called command service at around 11:00, Jeff…read more(with 23 years of service) called back from another service call and got here within an hour with the part needed. He was professional, friendly and efficient. Part was under warranty and I'm sitting in my warm home again. Another excellent service from command service. Very happy with their professionalism again.

Keith and his team are always professional. We've been using them for PM services on our furnace…read moreand air conditioners for almost ten years. They're honest and reliable. I wouldn't hesitate to schedule with them.

I have lived in fox lake for almost ten years and this company by far has exceeded any other…read morecompany I have used. I received five quotes and there quote was several thousands under local competitors for new ac unit. the installers were so professional and exact in everything they accomplished. they noted the circuit breaker was faulty and went and brought a new one at no charge and installed as safety issue. I would not hesitate giving them a 100 stars if possible.

Been using Mick for quite a few years now and will continue to do so…read more He is 110% reliable, trustworthy, quick to respond and t he best in the business. He also doesn't charge an arm and leg in emergency calls either.

Mickey D is the absolute BEST in the business. Will be thorough and is as honest as the dy is longread more

Phil came out on an after hours emergency furnace repair. He was there very quickly. My house was…read moredown to 37! I have a Nest thermostat and was alerted by the app. I was out of town at the time. He did quick work and got it running within 1/2 hour. Super nice guy and stayed for a bit to assure the furnace was working correctly. Southport was the only company that returned my call within minutes. I recommend Southport and Phil for quick repairs. 5 stars for service but I'm not sure if it was overpriced? They got the job done so my pipes didn't freeze and that's the important part.

For reference: I got a new water heater and some duct work done…read more Service: Absolutely impeccable. I was not sure what I would get as this was my first time working with Southport but all the technicians were polite and friendly. They went above and beyond and left the area better than when they arrived. They even worked around my two cats and made sure none of them made the great escape. The products: Southport stands by their products and recommended the best water heater for my situation and installed the ductwork to last and fit my house. I was speechless when I went down stairs and saw the work they did. I couldn't believe it. Everything was brought up to code and done with care! Great value products! If anyone were to ever ask me who they should go to for HVAC or Plumbing work I would confidently tell them southport!