Wonderful customer service and turn around. Beautiful work and a good value. I am so glad to have…read morefound my regular tailor, such a classic and classy business.

I brought in a coat for dry cleaning, for a friend. Lots of animal hair, pilling. I was told it…read morewould cost extra because it was dirty - $25. Picked up a week later. Animal fur, less but still many on the coat. Pilling not addressed. He handed me a button, said it was "extra". Actually it fell off during cleaning. Apparently pilling and buttons are "repairs", so not considered with dry cleaning. He said pilling would require shaving (equals repair?). I asked about the remaining animal hairs and a few pieces of random threads and human hair. He said they wouldn't come off, and said dry cleaner cleaned the coat twice. He also mentioned he had to drive "all the way to Rochester", as if I was the single customer... He grabbed a lint roller and, surprise, fur started to come off. He insisted he did all he could, and said I didn't need to come back there again...So I took the coat home and removed the pills and dog hair, as it should have been done by Geneva Tailor. Online hours are incorrect. They closed at 5.

Clean most of the time. But they do laundry for outside customers and take up too many machinesread more

This is the cleanest laundromat we have used and I'm driving California to Maine.. my clothes…read moresmelled fresh and clean as if I washed them at home.. Thank you for taking care of this laundromat.. I didn't catch your name, but it sure is nice to find a nice laundromat when traveling.

This is by far the best laundromat in the town of Geneva. One employee for sure makes sure it is,…read moreher name is Casey. She goes out of her way to help the customer in every way she can from simply holding a door, to emptying out a washer if you a little late returning. I have even come back back to my clothes folded one day just because she didn't want them to get wrinkled...lol. The place is always clean and the staff is always friendly and helpful. I guess if I had anything to complain about I would ask owner to get more 7 load washers as they are in high demand but that is the least of anyone's worries...lol. GO COLONIAL OR GO HOME.

I'm from out of town, and I'd never been here before. The dryer at my hotel was broken so I had…read moreabout 25 lbs of wet clothes to dry. Though a bit complicated to get started, Claire greeted me when I walked in, and walked me through purchasing credits, choosing the right machine, and hooking up to wifi so I could work. She greeted everyone as they entered and checked on people while she cleaned the machines. A fantastic gal. This was the nicest and cleanest laundromat I've ever been in with clean, comfortable seating and lots of folding tables. They also have a wash and fold service that I'm sure to take advantage of in the future.

I'm leaving a review as a former employee because I know the owners read these and I haven't gotten…read moreawnsers yet on how this will be addressed going forward. my name is Salem ( V) and I was the one who always had the brightly colored hair. I worked too to bottom everytime I worked, but behind the scenes of working at this place was horrendous mostly from a management perspective, I was sat down a few times by Brian the general manger to be told that I'm being manipulated by my coworkers, for various reasons but I was constantly told that he didn't want me in the middle but the only times I was involved in drama was because it was brought up to me by him. he has tried to tell me that my coworkers are malicious to each other, leaving bad reviews after a good one is made, and the final straw was I was sat down to basically be asked if it was worth calling him over a customer complaint and that next time I should just wait to tell him in persons. being made to feel like that I can't go to my manager about things after being told repeatedly I can call about anything was strange but even stranger was working for someone who didn't care about customer complaints. they care more about keeping employees who could have their behaviors easily corrected and bad reviews than remedying anything that could easily be brought up or resolved because customer complaints should be a priority. I refuse to continue being brought in the middle of anything, constantly being told I'm being manipulated by my general manager, I've never once met the owners other than a phone call once but hopefully they see this and realize how bizarre it was working here and fix it now that it's a public review, I wont be updating this until I find out from them personally anything was said or done. the obsessive need to keep employees has gone too far, you're LOSING employees because of the mentality that you shouldn't bring up issues to employees. and while I do appreciate offers to come back anytime, I don't appreciate the lack of communication, resentment and manipulation from higher staff that has followed over a LAUNDROMAT. they allow employees to continue bad behaviors such as an employee named Robert who is still allowed to work at another location (Henrietta I believe) despite having video evidence of sexually harassing customers. he was supposedly fired but then let back. Robin who I continued hearing complaints about from CUSTOMERS not other employees and the behaviors will continue going unchecked because again higher management refuses to acknowledge these things with her. very simple conversations/ communication could be made but apparently reporting complaints = wanting people to be fired.

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.