Wonderful customer service and turn around. Beautiful work and a good value. I am so glad to have…read morefound my regular tailor, such a classic and classy business.

I brought in a coat for dry cleaning, for a friend. Lots of animal hair, pilling. I was told it…read morewould cost extra because it was dirty - $25. Picked up a week later. Animal fur, less but still many on the coat. Pilling not addressed. He handed me a button, said it was "extra". Actually it fell off during cleaning. Apparently pilling and buttons are "repairs", so not considered with dry cleaning. He said pilling would require shaving (equals repair?). I asked about the remaining animal hairs and a few pieces of random threads and human hair. He said they wouldn't come off, and said dry cleaner cleaned the coat twice. He also mentioned he had to drive "all the way to Rochester", as if I was the single customer... He grabbed a lint roller and, surprise, fur started to come off. He insisted he did all he could, and said I didn't need to come back there again...So I took the coat home and removed the pills and dog hair, as it should have been done by Geneva Tailor. Online hours are incorrect. They closed at 5.

Wash and fold was great $2 a pound not too bad and have even washed whole bolts of fabric for me :$read more

I sent in an honest review and would not ever lie about an experience to hurt a business. I was…read morevery unhappy with the service they provided. The owner responded to my review as if I were lying about it. It seems a company that has been in business as long as them would know how to press pleats properly so they are neat and lay flat. My dress came back not done properly and very messy twice.

I came here for the first time in several years, to get a tablecloth washed and pressed. The staff…read moreis always so kind and accommodating. My garment was done on time as expected, and done well. If you're looking for a neighborhood dry cleaner, I highly recommend them!

Took a prom dress to be cleaned and altered. We were shopping around for a seamstress to fix…read morebeading on the back of a dress and add skin toned mesh material to the bust for modesty. After speaking to the seamstress and describing our desires IN DETAIL, she advised she could fix the beading. I also asked to add skin toned mesh to the bust of the dress for modesty. I specified that if it could not be done or if she could not find the material that it is fine and it could be left as is. All we needed was the beading since the dress fit perfectly and Asked to add the skin colored mesh but we thought why not hem it too since it was offered. This part was offered and not requested but I did accept. I called a 3 days after the pick up date and the dress wasn't ready so I asked when it would be and then they said a few hours. Seemed strange but we were excited. When we picked up the dress, the beading was never touched at all. The bust was patched with a square piece from the bottom of the dress. The dress still had a slight smell (prior to dropping off the smell was stronger because it was stored for years which is why it needed to be cleaned). On top of that, the dress and HAD STAINS THAT WERE NOT THERE BEFORE. My daughter was heartbroken and disappointed. The owner reduced our bill from 87 to 40 but I'm upset that I paid anything being that they ruined the dress, stained it, didn't clean it thoroughly , hemed it incorrectly, added the wrong material to the bust and didn't touch the beading which was the entire point of bring the dress in. We came out WORSE by bringing the dress in than we would have if we didn't bring it at all. I ended up LOSING AND EXTRA 100 dollars after bringing it to another dry cleaner and another seamstress. Not to mention this added weeks of trouble. Thank God I am a planner and started 6 weeks in advance of prom or we'd be out of luck. Things are too expense to pay 2 and 3x for the same service. After telling the story to a few people I realized they had the same issue with the same place. Sorry for the long post but I felt it was my duty to warn others.

My items were cleaned beautifully and on time. And the prices are reasonable. I definitely will…read moreuse Ritter's cleaners in the future.

They appeared on Yelp, my 1st time i tried this place. Seemed like a family owned business. There's…read moreno harm in trying but i was over the moon when i got bck my 5 coats, seriously. They have extremely good service, greet you w/ a smile and explain how the cleaning works, reasonable price, really takes good care of your clothes, a very decent looking shop so clean and smells good. Thank you "Ritters", it won't be my 1st time anymore. Try it for yourself, you won't regret.

Dropped off 3 suits for dry cleaning on 12/31, was told they would be ready for pick up by 1/3. So…read morefar so good... On pick up, things quickly went south. Thank goodness I checked the items in store, as I noticed 2 of the 3 pants in my order were missing. I notified the receptionist at the time, and we managed to find one of the pants attached to someone else's name. I was told they would reach back out over the weekend if they found my pants, or at least to give me an update. On Monday (1/6), I still haven't received any updates, so I called in to check. The phone was picked up by the same woman who had received my suits initially. On asking for updates, she took immediate offended tone and said to call back at 1, when the new truck would drop off orders. I explained that my clothes weren't missing because of a delay, but because they may have been given to someone else, and was told "You've tried to ask the same thing 3 times, but in a different order, if you ask again, I will hang up." So in the hopes of getting more context, I began asking her for if she remembers anyone else when I dropped off the order, but before I could get two words out, she actually hung up on me... Overall, service quality is perhaps the worst I've ever seen and the dry cleaning itself (for the pieces I actually received back, anyways) was mediocre at best. I'm saddened as this store used to be run by a nice couple which provided great service, but had recently retired. The store as it currently is being run is not even a shell of its former self and should be avoided at all costs.

Short story is go somewhere else. Long story is I went there to get my wedding suit dry cleaned. A…read morefew days later I went to pick up and they didn't know where my suit was and didn't even have me in the system (even if though I had my receipt from the system with all my info on it). I ended up spotting my suit just laying on a shelf, but they didn't dry clean it. So I had wait and I go to pickup the day before the wedding and the delivery guy wasn't there yet...so I had to go back a third time an hour later that day and finally got it. Long story short, way too much disorganization and stress for a simple dry cleaning, and I was still charged full price.

Always use them for my dry cleaning! Never had an issue and always right on time! Wonderful…read morecustomer service 100%

I went to have 2 dresses hemmed. He never gave me a quote and took the dresses and gave me a date…read moreto pick them up. Everything was being done so fast that I felt flustered. When I called asking for a quote, I was told I will call you back. When he called me back I was quoted $180.00. For just hemming 2 dresses and 2 small tucks on the side of one of them ? I found someone that could do it for almost have the price. When I went back to get the dresses he told me the other tailor won't be able to do it for that price. Basically saying they are lying to me. I said if that is the case I will come back and use him. He told me NO he has no time now for me, do not come back. Very unprofessional. People are allowed to shop around and get quotes. A good business would understand that. I know a lot of people have had a good experience with this tailor, but mine was not. Everything felt very rushed and he was rude.

I paid $200 to have my drapes cleaned, they said they could clean them but when I picked them up…read morethey was worse and had to throw them away.

Best Dry Cleaner in the area. The owner is always there making sure everything is done right. They…read moreeven have delivery and pick up service. If your looking for a superior dry cleaner give them a shot! You won't be sorry!