We were rear-ended at a stop light and selected Caliber through our insurance company. They handled…read morethe estimate and paperwork quickly and painlessly. Despite anticipated delays on parts, they delivered on time and kept us posted along the way. We would use them again. Marvin and Alexandria were proactive with the process and responsive to all our concerns. Tom S.

I had my SUV repaired at Caliber in late July after being struck by a drunk driver on the parkway…read more After picking it up in early August, I gave a glowing review in response to their email request. However, upon returning to sign final papers and address an unfixed taillight (which they never fixed), I discovered that all my truck mats were missing. When I went inside, an employee greeted me with, "Hi, you really f**ked me with that review." I was taken aback, as I had only written positive things and hadn't mentioned the taillight or the missing mats. He refused to explain what was wrong with my review and tried to change the subject. Eventually, they admitted to losing the mats (which were visibly present in the "before" photos) and agreed to replace them. After a month passed, they claimed the mats were on backorder for my 2022 truck. I waited patiently for two more months, but still no mats. Frustrated, I found ( in less than 5 minutes) and ordered the mats online myself. They arrived within two days! I showed the employee the invoice in October and was promised reimbursement. November passed, then December, with no reimbursement. They claimed a check was mailed (which I never received), and then offered a gift card. When I went to pick it up, they didn't have it. Finally, after seven months of waiting, I received my reimbursement this week in February. This has been one of the worst customer service experiences I've ever had. The staff was rude, the work was incomplete, and their attitude was arrogant and dismissive. Only Manager Marvin seemed to care and take action. - Update- The Manager did reach out to me and apologized again for his Corp company not addressing the issue sooner and a staff member speaking with me in a non professional tone.

Ronnie did a great job of fixing my damaged vehicle. He was polite and always kept in contact to…read morekeep me posted of where the job was and his expectation of finishing. The final product is excellent.

Always does a good job. Very pleasant guy and helpful. Deals with insurance companies and does the…read morejob on time.

This is a first class body shop that pays attention to detail. They were very professional and…read moreaccommodating with exceptional customer service..they did an amazing job fixing my bumper that prior a shop had messed up...Dealing with Jackie was great. She's courteous, friendly & very knowledgeable ..Would highly recommend them if you want the job done right!! Thank you to Jackie & everyone at V&J Auto for making my Mercedes look newer and better than the day it came home from the showroom! I can't rave about this place enough!

I had the displeasure or working with Donna, who was extremely pushy and aggressive after my…read moredealership towed my car there. Without authorization, she acted as an "agent" and talked to my insurance company, saying I wanted to have repair work done there, despite the shop being out-of-network. She repeatedly lied when they were starting work on my car. If I had known it would take them 9 business days from checking parts to START working on my car, I would have insisted on taking my car to an in-network shop. Instead, I was left without a car for 5 weeks. Eventually, she let it slip that the owner of the car dealership owned the auto body repair shop. This place is crooked and I would not trust their estimates, either in terms of money or how long the repairs will take. Also, my car now has a vile smell, despite me saying several times I did not want it to be polished. Every time I step into my car I now get a bad headache. It's the icing on top of the cake.

Highly recommend Doug a true gentleman and honest. The work completed was done perfectly and no one…read morewould ever know what was repaired. Have him do your work you won't be disappointed

What a pleasure dealing with Doug. My car came out perfect. I highly recommend Quality Auto Body!read more

Best of the best. Totally satisfied with the work they've done on my 2022 BMW. It's black, and I…read moredon't really trust too many auto collision places. They do fine work, the whole staff is amazing and if they promise you a day that it will be finished, very often it's even sooner. I also brought my daughters 2023 Kia there with 10K in damage. Absolutely looks like showroom condition. Give them your business, and after you see their excellence, I highly doubt that you'll go anywhere else.

I have been using Silver Star for quite a while and can't say enough about it. The body work is…read moreoutstanding and the service is excellent. Frank the owner is so accommodating and just a genuine great guy! Janet at the front desk is also terrific and very helpful with everything. I highly recommend Silver Star since my experience has always been a great one.

Very friendly staff and excellent work! Vinny & Liz are wonderful people, and they did a very…read moregood job fixing my door, bumper, quarter-panel, and hub cap. Very, very satisfied with this auto body repair shop, and would definitely recommend it to anyone.

Was rear ended last month. Had to deal with the other persons insurance. Originally a friend tried…read moreto get me to use his family member for the bodywork. He told me that it would take over a month to get the adjuster to come to the shop and then I would have to wait for the parts(possibly another 3 -4 weeks). I immediately called Impact (Vinny) as I had to use them in the past and had a great experience. They had me set up in a rental that day and the whole process only took a few weeks in total. My car looked better after than it did when it was new. As always they do amazing work and are such a pleasure to deal with. Thank you!!!!!!!!