(Sold me explicit content without my consent) Sold me a Red Hot Chili Peppers CD, Little did i know…read morethey didn't check the case before they sold it to me and a few days later I go through it and instead of a CD it was a 4 Hour Long Porno Movie. I brought it to their attention and then they proceeded to kick me out of the store for "making a scene.. Disgusting and unacceptable. Imagine if your Kid picked up a CD of their favorite band and instead they get a Porno. If I could give zero stars for this experience I would.

Service and selection are amazing. The store is beautiful and organized. It's just a little pricey.read more

Great selection, great staff. A must visit if you're in the Akron area. Lots of vinyl but CDs too!read more

One of the premiere record stores Northeast Ohio. If visiting from out of town, it is a must stop…read moreas a record collector. You will be blown away at the selection and the prices.

I had a lovely time here with a friend before heading out for a hike. The staff was very friendly…read more There was an excellent selection of various tea and coffee drinks. My friend loved her beverage, and I too thought it was delicious when having a sip. We both loved the pairing of a tasty coffee/tea beverage with a bookstore experience.

Super cool place. I'm glad I made the drive with my 13-year-old son to check them out…read more If you love wandering through unknown isles of books and/or vinyl, this is an awesome spot with a super helpful staff. I cannot comment on the coffee shop portion of the biz, as we did not order anything but there were quite a few obvious reguiars hanging out at the tables.

I dealt with a gentleman at the Lyndhurst, OH location last Saturday. Helping me with a phone issue…read moreI brought he exemplified nothing short of effective listening, problem solving, and empathy skills. He was also very kind because prior to going there I was given a hard time with other places, Wow did YOU ever earn a customer for life. Jim

they are an absolute joke. I took a 1 year old I pad into sell it since I bought a new one. this…read morewas $400 last year and they offered 75 cents for it even working perfectly.... what a joke

i love this place. i love charles. i love the selection. i've gotten odd, super rare stuff here…read morethat i would never find anywhere else. things from africa from the 70s, private press weirdness from all over... the selection of more mainstream records is solid, especially in new inventory. but for me, it's about the consistently interesting, well-priced used stuff (though it's chaotic and catch-as-catch-can). highest recommendation. go go go.

Such an amazing experience here! I was searching for a pretty hard-to-find record for my…read moreboyfriend's birthday, and when I called, they not only confirmed they had it -- they actually held the record for me until I could come pick it up. That meant so much and seriously took the stress out of trying to track it down. When I came in, the staff was incredibly friendly and helpful. You can tell they genuinely care about music and about making sure customers leave happy. They made the whole experience feel personal instead of just another transaction. If you're looking for something specific (especially a harder-to-find record), this is the place to go. I'm so grateful they held it for me and helped make his birthday special. I'll definitely be back!

what a great shop. a classic record store. the selection is deep, the prices are fair, and if…read moreyou're into digging, there's chaos to dig through too. the clerks are ... usually helpful. i mean, like i said, old school record store. if you're looking for values on old rock records, this place RULES. but they've got plenty of other things too. i go to a ton of record stores, and this one is too shelf for me.

The staff members are the worst. They made an offer of .50 cents TRADE per item on my cds. Most of…read morethe staff probably makes $13 an hr, and are not even worth that. Not sure how this place stays in business. I will sell my stuff online and buy online. DON'T WASTE YOUR TIME HERE.

I've come to know this as my only local record shop. I…read moresuppose, I looked the other way with their judgement because its a dying thing locally, but that was "whatever" because they are local, had a decent selection, okay price on used items, and would help and find things they didn't have in store; but the last time I came they seemed annoyed at my album choice, used items had considerably increased and I was deemed unworthy for not knowing their promo day . When I went to pick up a order I was bothering them, trying to give them money, and they went against their written policy about loyaltly cards, treating me as though I couldn't read and my money wasn't hard earned. Seems to I need to travel further for my albums or just buy online...

I preordered an exclusive copy of a vinyl record for my son for Christmas in September. The album…read morewas delivered in September. I didn't tear the plastic off of the album as it was a Christmas present. Imagine my son's and my disappointment when he opened the plastic and we discovered we didn't get what I ordered. The album was the correct album but the album was not the exclusive color I ordered. The company is refusing to give a full refund because they have a thirty day policy on returns. It's was pretty apparent to me, based on emails between my son and the company, the company doesn't care about great customer service or the fact that this was their mistake.

Always have had good service here. Been downgrading my CD and DVD collections. Received fair…read moreprices on sales. The staff has always been helpful.

Awesome service! Great selection of games, toys and movies. Staff are kind and efficient. 10 out of…read more10!!!!

I'm so glad this place still exists. It is somehow still holding back Amazon's addiction to…read moremonopoly power and quest of destroying every small business that it can. I try to buy local and physically pick up everything I can to avoid Amazon and the like. Anyway, this store has all your gaming needs from the earliest days of video games to today. If it's not there, their experience and empathy will guide you to where you can get it. They are legit veteran gamers too. Aside from video games, they have just about any old form of media.

I bought a PSP 3 months ago. Games, ordered a new battery, everything works great. Went to trade…read morein the psp 1000 that I was sold in Medina a stellar unit, condition. I got 2 % off the used price 175.00 Don't shop there for trades ever.