It was a mixed review but they came through with flying colors…read more The bad was they put the wrong size tire on my car. The ugly was it resulted in issues with car computer system and fuel mileage. Had to pay $410 to dealer for diagnostic to figure out what was causing the errors and lack of mileage, but it pointed to the tire being the wrong size. The wait was about 2.5 hours or so. Had to take off for day to bring in car for tire replacement. The good was Dennis the Asst Mgr took call and offered to take care of issue the next day and likewise ordered the correct tire for me. Phil the Manager (?) took me in right away but it still took 2.5+ hours due to other cars in cue. No paperwork needed - a plus. When work was done there was no charge, I tipped the service person. My only other issue was the service person did not align tire pressure for all four wheels. Fortunately I have a tire inflator and did it myself. Car running great now. Bonus - there is a giant H-Mart in lot next to theirs and two restaurants/cafes (plus a seating cafe area inside H-Mart. A bit expensive but good way to kill time. Arby's is in lot on other side. Waiting area has a TV and coffee machine.

No customer service Rude reception…read more Not friendly at all Don't accept walk-ins Waste customers time No management

Straight forward, no nonsense owner told me want problem was and how much it cost. No game playing…read more I will return

It's always hard to find a great mechanic... I believe this shop is the real deal. Honest and…read moreconcerned with the previous issues the car has had. Drove it home and it feels like a Mercedes should (but didn't anymore until now)! We liked them so much, I gave them our other Mercedes for a check up.

We got a flat tire and broke down around the corner in the middle of a long drive home from a…read morefuneral. We called Tom's and explained the situation! He squeezed us in immediately and patched up the tire! We were out of there less than an hour after we broke down. He easily could have overcharged us because we were desperate but he charged us very fairly! Thank you!

Every once in a while, I accidentally stumble upon a business that renews my faith in businesses…read more Tom's Brake & Auto is one of those. I showed up on a Saturday morning, hoping to just get an opinion about a brake issue so I could schedule an appointment for another day. I had been forewarned by a friend who is a self-declared car expert that this was going to be a major, costly job. In the end, I drove out of there after two hours with brand new rotors and pads, no more squealing from my wheels, and only a small dent in my bank account. As an "older" guy (like me), Tom is from a generation that truly appreciates the concept of holding on to cars, electronics, and other things for as long as they provide good service. Many other mechanics would have scoffed at me for still driving a 2011 Honda Element, making excuses for why they couldn't make my brakes stop catching and squealing ("You have to expect that from a 14-year-old car, sir"), but Tom treated my never-been-washed Element like it was a 2025 BMW. He's a very sociable guy, so I enjoyed chatting with him while he was working. Some might say he actually provides TOO much information, but I really appreciated how he explained everything he was doing, as it was pretty much implied from the beginning that the fix, as confident as he seemed, wasn't a 100% sure-shot. In the end, this relatively simple process of maintenance turned out to be a success, and I think he was as happy and relieved as I was. There are very few mechanics - including dealerships - that I have ever used more than once, but I will definitely be returning to Tom's for whatever my Element needs in the future.

I am a regular to West John Auto. Mr. Hugo is the best. Their diagnosis is spot on and they…read morerecommend only what is required to be fixed. The service is great and I highly recommend this auto shop for any kind of repairs.

This location is very rude and there's no system and organization. The person in charge takes calls…read moreand speaks to multiple people at once. Also, I think they also pick who they more courteous to.

Called yesterday and asked if I could come for an oil change. I got here early and Matthew greeted…read moreme with a friendly smile and took the car in right away. 30 mins on the dot, only $80.00 full synthetic oil. Great price, great service! I'll be back for sure.

Came from dealer and told me that I need to change sensor since the cap couldn't be taken off the…read moretires. It will cost $$$$. When I came to this place the technician was very friendly and honest about the situation. He provided the best and simple smart solution for $20! Yes! $20 instead of $$$$. Thank you so much for your help and will be come back every time and highly recommend to others!

We've been customers for 5 years now. From the purchase to our routine maintenance, everything has…read morebeen excellent. Mark from service dept has been nothing but a pleasure to deal with. He is knowledgeable and courteous. All work has been done as promised, without any hidden or additional fees.

Klip joint. Super high prices for everything. Got ripped off, finished with them. Ask cost before…read moreany work is done, $350 per hour. Haughty attitude.

Spoke with owner by phone. Felt very comfortable with the conversation. Brought in my 2017 Jeep…read moreGrand Cherokee Overland. I am the original owner and the vehicle has only 59 thousand miles. They fixed a couple issues that the Jeep dealer could not. Actually had it the dealer 2 times for total of 1 week and they couldn't find the problem. Sammy's had it fixed and out the door in 1 day. Can't say enough about this place.

Best jeep guy out there. Honest and does excellent work, his entire staff is amazingread more

Brought my BMW to NYBIMMERS with a burst coolant pipe and also needed transmission and differential…read moreservice. From the moment I walked in, Adrian and the crew were extremely pleasant, professional, and courteous. The entire experience was stress-free. Communication was excellent throughout the entire process, and unlike the dealership, they did not try to oversell or push unnecessary services. They were honest, straightforward, and genuinely focused on what the car actually needed. The work was completed within a day and the repair was absolutely impeccable. They are clearly highly knowledgeable and take real pride in their work. What really impressed me most was their integrity: they replaced a ground strap at no charge--something the BMW dealership quoted me over $800 in labor for. That says everything about the kind of shop this is. They saved me over $8,000 compared to the estimate I received from the BMW dealership. I will definitely be back, and I would strongly recommend NYBIMMERS to anyone with a BMW needing service outside of warranty. You will not be disappointed.

Went in with a 2009 BMW with check engine light on. Adrian diagnosed and did a software update…read more Erased all codes and so far so good. Adrian didn't charge me for the diagnostic check and software update! He's someone I will go back to if anything else goes wrong. Highly recommend.