Made an appointment to test drive a vehicle, got confirmation and appointment to test drive. Upon…read morearrival there wasn't a vehicle available to test drive, but was told they can order one for me to buy. Who would buy a vehicle without a test drive first?

FYI: This might be my longest but most important review yet…read more. This is hands-down the most pathetic excuse for a car dealership that I've ever stepped foot in. From the second that I walked in here, I felt like I was entering a circus that was ran by people who have absolutely no idea what they're doing. The customer service is nonexistent, the staff clearly couldn't care less, and every question I asked was met with blank stares or attitude. Is it because I'm a female? Let's talk about the car's for a second.. Half of them looked like they were dragged out of a junkyard and wiped down with a dirty rag. The prices of them? Completely delusional. They're trying to sell beat-up inventory at brand-new luxury prices, and then act like you're the problem for noticing. Save yourself the headache. Go literally ANYWHERE ELSE. This place is a waste of time, money, and oxygen. I wouldn't recommend this dealership to my worst enemy.

Very professional staff and salesman, Christian, who made our purchase a very pleasant experience…read more Finance manager also very accommodating. Highly recommended. New Maserati Grecale purchased.

I'm an Alfa girl in an Alfa World! This purchase was necessary. I purchased my first Alfa in 2020…read moreand I've been hooked ever since. This car fits my style and standards. Service is good but I'm buying a car so why would it be bad LOL. I pulled up in an Alfa so of course they knew I didn't come to ask a bunch of unnecessary questions. I traded in my old for something new and I'll do it again and again. Anthony made sure I was taken care of and Ken sealed the deal. I'll be back and if you plan on making a purchase here at Alfa tell them Shawnie sent you!

As much as I loved driving a Nissan, which I had been doing for nearly 20 years, I just switched to…read morethe new Toyota Camry hybrid XLE, which I got from Westbury Toyota. I did my homework before choosing Westbury, and learned they had the best inventory (and rating, fwiw). Also, in a time like this when you can get a great car that gets in the upper 40s MPG, and also happens to look great, you go for it. Especially with gas prices going through the roof. What I wanted to write about was the exceptional experience I had in my lease arrangement. Nateshia was one of the nicest people I've ever dealt with in all my years of leasing, or buying cars. She was relaxed, pleasant, funny, and quite human! Even though I did my homework, she got my trust. And that was maintained throughout the entire process. I did not get rushed into doing this and I came back two days after my visit to seal the deal. They did give me everything I wanted and I even got the exact model and color and trim, because they had such a large stock. It was on lot. Initially, I was worried about getting a car this popular at a time when gas economy was such a major issue, as was sticker shock that so many are going through. But I got an extremely fair deal and can't recommend this dealership enough. While the Sales and Finance managers were great to work with, all credit to Nateshia Wallace, for helping me seal the deal. And making such a comfortable environment to do the transaction in. Westbury Toyota should be very happy to have such a capable and nice person as a representative. I could not recommend Nateshia, or Westbury Toyota, more highly than I do. And I love my Camry Hybrid XLE.

Do not trust their "special orders"--dishonest and dismissive management…read more In mid-June, I placed a special build order for a 2026 Toyota Sienna with a salesman named Jerod. We customized the color, trim, packages, and accessories, and I was told delivery would take up to three months. When the car finally arrived, they got a few things wrong. They got the exterior color wrong, missed the door sill protectors, and lacked the second-row ottoman seats I explicitly requested (substituting a spare tire instead). Instead of owning up to the mistake, Jerod and his manager came up with a few excuses. Jerod claimed there was an East Coast shortage of ottoman seats. I immediately fact-checked this by calling a dealership in Queens, which confirmed they had just received a Sienna with the ottomans that very day. When I told Jerod, he tried to cast doubt on the other dealership by saying did you get a spec sheet of it, maybe it's not real. Then, the manager stepped in and tried to explain that "special orders" don't guarantee you get the features you want. He conflated a custom customer build with standard dealership inventory ordering. Either they completely botched my order, or they never actually placed it. Instead of offering to reorder the vehicle, they tried to pressure me into buying the incorrect car sitting on their lot. The blatant dishonesty felt disrespectful. They assumed I wouldn't do my own research. I ultimately walked away, telling the manager that I cannot buy a car from a team I do not trust. They refunded my deposit and I walked away feeling like I dodged a bullet from not buying a car from this place. Buyer beware: If you order here, demand a certified spec sheet immediately. Better yet, go to a dealership that values honesty over a quick buck. To Jerod and his manager: people will value your honesty even if you make a mistake, please don't become a lemon salesman who does whatever it takes to make a few bucks.

Westbury Tesla -- 5 stars Four people here went out of their…read moreway for me, and I want all of them named. It started with Taylor on the phone. I'd been trying to track down a set of wheel inserts and couldn't find them anywhere -- not on the Tesla site, not anywhere else. Taylor found them, ordered them, and had them in within a couple of days. She also set up the service appointment, which I didn't realize meant I was supposed to come in that day and pick them up. Entirely my mistake. When I didn't show, the parts were headed back. Ian caught it, rescheduled the appointment himself, and made sure they stayed put. I came in today right around closing, and only to pick the parts up -- that's all I expected. Kenny, who took great care of me on a prior visit, tracked them down on the spot and then asked Matteo if he'd install them for me. Matteo said sure without hesitation. They had me pull the car in at closing time and popped the pieces in right there. These aren't easy to install -- I'd been told not to attempt it myself -- and Matteo handled it without a second thought. That saved me a whole separate trip back to the shop that did my wheels. Taylor, Ian, Kenny, Matteo -- thank you. Nobody had to do any of this, and all of them did anyway.

We visited this Tesla for the family fun event. My husband owns a Tesla and is interested in the…read moreYL. He was excited to see it in person before the launch. This Tesla facility has ample parking, is convenient located near many parkways and is super clean and a good size. It was really nice for them to put together a family day with different Tesla activities and to see the new cars and explore the facility. Definitely would consider purchasing our next Tesla from there!

I brought my nearly new 2026 BMW M2 to Rallye BMW after the rear lower diffuser became detached…read moreduring normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I did not strike a curb, road debris, a pothole, or anything else. Once the diffuser came loose, part of it contacted the ground and was damaged. Rallye's technician confirmed that the diffuser was damaged and that tabs on the supporting trim piece were broken. Nevertheless, Rallye denied warranty coverage, classifying the problem as "outside influence." What Rallye did not do was identify any impact point, show me evidence that the vehicle had struck something, or explain precisely what the alleged outside influence was. Their conclusion appeared to be based solely on the fact that parts were broken, even though my position from the beginning was that the diffuser detached first and was damaged afterward. I declined to pay Rallye for the repair and took the car to an independent automotive specialist who routinely works on high performance sports cars, exotic cars, and luxury vehicles. He inspected the vehicle, secured the remaining portion of the diffuser at no charge, and ensured that the car was completely safe to drive. I am leaving for vacation and needed to know that the vehicle was secure and safe for the trip. The specialist confirmed that it was. When I return, I intend to take the car back to him for the permanent repair unless Rallye contacts me and agrees to resolve the matter. He estimates that replacing the affected piece, including installation, will cost approximately $350. That estimate makes Rallye's decision even more disappointing. My wife and I purchased two BMWs from Rallye within roughly six months. I purchased my 2026 BMW M2 in November 2025, and my wife purchased an additional BMW in May 2026. Despite that recent business and the possibility of future purchases and service, Rallye was apparently willing to lose our confidence and future business over a repair costing approximately $350 at retail. Unfortunately, this was not my first frustrating experience with Rallye's service department. I purchased additional tire and wheel protection coverage with my vehicle. On a previous occasion, when tire repairs were needed, I was initially told that I would have to pay a deductible despite the additional coverage I had purchased. Thankfully, my salesman, Bert Vargas, intervened on my behalf and helped get that matter resolved. Bert has been an excellent salesman and has consistently been responsive, helpful, and willing to advocate for me. My criticism is not directed at him. In fact, the fact that he had to intervene illustrates the difference between the excellent assistance I received from my salesman and my repeated frustrations with Rallye's service and customer care departments. Before posting this review, I contacted dealership management directly, explained the diffuser situation in detail, and gave them a clear opportunity to respond. I provided a specific deadline simply asking them to acknowledge the matter and tell me how they intended to proceed. That deadline passed without even the courtesy of a response. This is no longer primarily about the cost of the repair. It is about Rallye BMW refusing warranty coverage without identifying any actual impact or outside cause, a recurring lack of satisfactory customer service, and management failing to respond when given a final opportunity to address the problem professionally. BMW calls its vehicles "The Ultimate Driving Machine." Unfortunately, my experience with Rallye BMW's service, warranty decisions, and customer care has not come close to meeting that standard. An "Ultimate Driving Machine" should be able to drive through a puddle on the highway without being damaged. If it cannot, that is precisely what the warranty should cover. Fix it. They refused. Rallye BMW has lost a customer.

Negative Review: I brought my car to Rallye BMW on April 23…read morefor an oil change and to address an outstanding recall. Since I still had about a month left on my current inspection, I asked them to complete that as well. What a huge mistake. The experience was incredibly disappointing and unprofessional. It took them a full week to even let me know the car was "ready." The only communication I received was a text from Tracey Bolden on the morning of April 30 asking, "Mr. Cruz, are you picking up your car today?" I picked it up, paid the inspection fee, and drove home -- only to discover that the inspection had been failed due to window tint and a bubble on one of my tires. This was especially infuriating because: * They performed my inspection last year with the exact same window tint and passed it. * The service team already knew about both the tint and the tire issue before starting the inspection. At minimum, someone should have called me to say the inspection couldn't be completed due to these problems. A simple heads-up would have let me take the car elsewhere while I still had time left on my current sticker. Instead, they stayed silent, I paid $37 for a failed inspection, and I was left scrambling. While $37 isn't a huge amount of money, the complete lack of communication and basic customer care has destroyed my trust in Rallye BMW. With less than a year left on my lease, I will never return for service, and I will absolutely not be leasing or buying my next vehicle from them. I expected far better from a BMW dealership. Save yourself the headache and go somewhere else. I'll be sharing this experience widely so other customers know what kind of service to actually expect.

the only person who knows how to talk to customers was Danny, unfortunately they disrespected him…read moreas well they do to customers. they are, very nasty, unprofessional, disrespectful and I will call them robbers due to what they do to me for a Toyota sienna I bought there. anyone who choose to go there, you need to be very careful.????

Shopping for a used car is a nightmare to begin with, all the scams, flood cars, and corrupt…read moredealers. After a long search we found one on Long Island. After reviewing the Carfax (which we paid for) we decided to buy after a test drive and car passing NYS inspection. Front end noise which dealer said was the tires. Car inspection passed with a headlight out, horn not working, bad wipers and chips in the windshield. They replaced the headlight. No sooner got on the road and the tire pressure light came on. We took it to a Hyundai dealer they did recalls and said it needed front wheel bearings, axels, lower ball joints. Local garage said it needed front wheel bearings. Attempted to call AAA auto sales for two days no return calls had local garage do the work. $650.00 later finally got ahold of AAA auto sales. I was told to fax them the bill. Called to confirm that they received it and was told that they did receive it and will call us back. They never called to agree to pay for this repair. With 96,000 miles on the car we had a 30 day warranty per NYS law. We will never deal with this dealer again and buyer beware!

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

Amazing service. I texted Eric about a car I wanted that I thought was a reach. Extremely limited…read moreproduction. He found it in five minutes and I owned it a few weeks later. Absolutely fantastic. I'd never go anywhere else to get a car.

My 17-year-old saved up every penny to buy his first car; a 2017 Jeep Grand Cherokee Limited. As…read morehis parents, we were there to make sure he made a smart decision and didn't get taken advantage of. We walked in bracing for the usual dealer games, waiting for that gut-punch moment so many dealerships are famous for -- but it never came. Our salesman was straightforward. No pressure, no hidden fees, no push for an extended warranty, none of those costs quietly baked into the price that they conveniently forget to mention. We test drove it, fell in love, and drove it home that same day. For a kid who worked so hard for this moment, it was everything it should have been. A couple days later we hit a small snag, and my son was genuinely heartbroken. This was his baby, and he'd worked too hard for anything to go wrong. We reached out to the dealership ourselves, and that's when Westbury Jeep Chrysler Dodge Ram really showed their true colors. Sean, the sales manager, jumped right into action and his communication was flawless throughout. Phil handled everything on the paperwork side seamlessly. My son ended up in a better place than where he started -- and his smile came right back. We cannot tell you what it means to finally find a place you can actually trust. Our son will always buy his cars here. So will we. And anytime we hear someone looking for a car or truck, we're sending them straight to Phil at Westbury Jeep Chrysler Dodge Ram.

I don't mind negotiating when buying a vehicle. That's part of the process. What I do mind is…read morefeeling like my time isn't respected. I went to Westbury Jeep Chrysler Dodge Ram ready to lease a 2026 Ram 1500 Big Horn Black Edition. I had already researched pricing, incentives and my trade value, and I made it clear from the beginning that I had a packed schedule. The first deal wasn't even close, so I thanked everyone and left. Later that day, I got a call saying the GM had approved a much better deal. I was asked to leave a $500 refundable deposit to hold everything for 72 hours, so I agreed. After checking my trade and calling my insurance company, the entire conversation changed. Suddenly I was told the deal needed to happen that night because of month-end timing, even though I had been told the deposit would protect the deal. I even offered to come back that evening, sign the paperwork and return another day to pick up the truck. My calls and texts weren't returned, I drove back to the dealership anyway, and then I was told the truck couldn't be obtained that night. Before leaving, I was promised a call the next day after they checked on the truck and incentives. That call never came. I eventually had to call them myself. To be fair, my deposit was refunded immediately, and I want to give the salesperson credit. He was polite, respectful and never tried to push me into a truck I didn't want. I don't believe he was the issue. My frustration is with the process. Every time I thought we had everything figured out, something changed. By the end of the day, it honestly felt like the goalposts just kept moving. I walked in ready to lease a truck and left wondering why buying a vehicle had to be so much more complicated than it needed to be. I hope they improve their communication because I think it would make a big difference for future customers.

CarMax in East Meadow is basically like visiting the DMV--very busy and fully booked--so it's best…read moreto call ahead and make an appointment. If you're looking to sell your car, expect the process to take about 2-3 hours, including the vehicle evaluation and offer. The offer they give is reasonable and close to market value. They'll also handle paying off your loan, which makes things much easier. While you'll usually get more money selling privately, if you need a quick, straightforward, and hassle-free process, CarMax definitely gets the job done

I appreciate that CarMax doesn't require any negotiation, with no pushy sales people or upselling…read more The price on the site is the price you pay. When you buy a car with them, they take care of title, license plate, and registration which is very convenient. We found the car we wanted and had it shipped from Florida. They indicated that it would be available for pick up in about a week, but it actually took more like a month to be ready due to emission testing. This was the only real negative with the process. They said they would refund the shipping fees, but we've yet to receive the payment. When we did go to pick up the car, it was a fairly smooth process. They let us test drive it on our own for about an hour. The paperwork took a bit of time, but it was mostly just waiting around for the agent to get all the documents ready and approved. When we were finished, they filled up the tank for us, and we were on our way. Only other complaint was our agent didn't do a good job of explaining how the MaxCare extended warranty worked, so we felt unclear on some of the details.

I couldn't imagine a better used car buying experience. Greg and everyone at LA Sales are kind and…read morehonest and easy to communicate with. I purchased an '05 Honda Element from them in July of 2020 during Tropical Storm Faye during the pandemic. Not ideal car buying conditions but they made it as easy and enjoyable as possible. On that day and ever since I've been treated with respect and they've been there for me anytime the car needs attention. If you've ever tried to buy a car you know how terrible it can be, there are so many dealerships that try every way they can think of to take advantage of car buyers but not LA Sales. I was so lucky to have found Lemon Auto Sales. I would highly recommend them to anyone who is looking to buy a car. It was worth the drive out from Brooklyn.

I previously posted that I recently bought a car through Lemon Auto Sales and was very happy. I…read morewould like to add that my car after driving it for a few weeks started developing issues. Called the office and ANDY was all too happy to correct the issues. This place is awesome! If you think you might me in the market for a used car Give these guys a chance. The are awesome! A very satisfied customer