No customer service Rude reception Not friendly at all Don't accept walk-ins Waste customers time No management read more

Goodyear Auto Service - This auto repair shop is bad reputation! - Tires Near Me - Jericho, New York

It was a mixed review but they came through with flying colors. The bad was they put the wrong size tire on my car. The ugly was it resulted in issues with car computer system and fuel mileage. Had to pay $410 to dealer for diagnostic to figure out what was causing the errors and lack of mileage, but it pointed to the tire being the wrong size. The wait was about 2.5 hours or so. Had to take off for day to bring in car for tire replacement. The good was Dennis the Asst Mgr took call and offered to take care of issue the next day and likewise ordered the correct tire for me. Phil the Manager (?) took me in right away but it still took 2.5+ hours due to other cars in cue. No paperwork needed - a plus. When work was done there was no charge, I tipped the service person. My only other issue was the service person did not align tire pressure for all four wheels. Fortunately I have a tire inflator and did it myself. Car running great now. Bonus - there is a giant H-Mart in lot next to theirs and two restaurants/cafes (plus a seating cafe area inside H-Mart. A bit expensive but good way to kill time. Arby's is in lot on other side. Waiting area has a TV and coffee machine. read more

Goodyear Auto Service - Incorrect tire. - Tires Near Me - Jericho, New York

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This is honestly one of the worst tire service experiences I've ever had. Be prepared to wait the entire day. The service is extremely slow, and there seems to be very little organization in how things are handled. Even for simple issues, the waiting time can easily stretch for many hours. The most frustrating part, however, is the way they handle road hazard coverage. After waiting all day, you may be told that your road hazard protection doesn't apply to your tire. Whether the tire is worn or clearly damaged from the road, they somehow always find a reason why the coverage you paid for doesn't apply. In my case, it didn't even seem like they properly examined the tire, yet they were quick to say that the coverage would not work. It leaves the impression that customers are paying for protection they will never actually receive. Overall, I would strongly recommend going somewhere else if you value your time and expect the coverage you paid for to be honored. read more

First of all, please note that the hours or operation is updated on Yelp or online. I asked Olsen about it and he told me that the corporate has to change it online. They don't have any control over it. Please look at the photo I've uploaded with this review! Anyways, I came here to get my tire fixed and also for a safety inspection. My interaction with the Olsen has been pleasant both times and I haven't had any issues. They were able to save my tire and I saved a couple hundreds of dollars! I'm glad I don't have to make an appointment with the dealership anymore and wait over a month! They have seats inside so you can wait there. I suggest bringing something to keep you entertained because you don't know how long you've been there. They didn't keep me there very long, fortunately! The restroom is very clean as well. If you feel like you're hungry, you can either go next door to Arby's or go into the plaza for some asian food and there's even a dunkin donuts! read more

Goodyear Auto Service - 2024 Hours of operation - Tires Near Me - Jericho, New York

Big thank you to the staff of Good Year in Jericho.I was a walk in today in need of help they got me in and out quickly and put my missing bolts in rubber shield no charge thank you so much. read more

If you want to be completely disrespected and treated terribly this is the right place to come to. I've been coming here for about 11 years and recommended many of my co-workers to the place. However after my experience on 8/25 I will never come back. When I told this to the person behind the counter (who refused to give me is name) I was told he didn't care. I'm not going to get into specifics because no one will read it all. Don't not go here. They treat their client's horribly read more

Service manager told me himself that this shop doesn't take any responsibility for damage they do to customer's items. Wasted my time. Tried calling them before going and no one picked up for 20 min. Brought my wheels to them to get tires mounted and balanced. Was told at the counter there would be no problem inspecting the wheels to ensure they were un damaged prior to drop since they are an expensive set of rims. Carried the rims and tires into the shop with no help from the staff. Service manager then tells me that they don't take any responsibility for damage they cause. Would've given them 1 star, but added a star for his honesty. A shop manager that doesn't stand behind his work or employees. read more

I like Hicksville Goodyear because they are honest and everything is secondary. I trust the shop and trust their work and that gives me a lot of peace. Their prices are fair and there pretty good at giving me a heads up when a part is not available. I'm not going an read more

Goodyear Auto Service - Tires Near Me - Jericho, New York

I needed an oil change on our Audi Q5 and they provided great choices of synthetic oils and since our car requires a special oil filter their price for the filter was reasonable. Their waiting are was clean, there was internet and bottled water while you waited. The price for the synthetic oil was much less then JIFFY LUBE and I would highly recommend Goodyear Levittown for this and other auto related services. read more

I made an online appointment for four new tires through Goodyear.com. Appointment was confirmed and prepaid; several days later, I went to the shop w/ my confirmation and at at my appointment date and time. Upon arrival the young guy at the desk said "What appointment?" even after I showed him the confirmation and copy of my paid receipt from my credit card, he further said, "who orders tires online? Everybody comes into the store to order, the Goodyear.com site doesn't work, so next time order in person. Corporate knows about the problem with online ordering but does nothing about it. They don't care." After lots of negotiation I eventually had the tires installed, however, it was a lot of work to convince them that I had prepaid for the tires and even had an appointment. It's as if they didn't believe me or anything that I said. Disappointing and frustrating experience, I was hoping the installation would have gone smoothly without all of the hassle. read more

Had 11:00 appointment for simple oil change showed up 10:30... waited 2 hours .... they found 700.00 in added repairs needed of course ... if I takes over 2 hours for oil change can u imagine how long a repair would take ... not a chance I would do any repairs here .... can you spell SLOW read more

Excellent service, polite staff, very clean location and conducive for you to wait in the lobby area as they have clean tables and outlets for you to charge your phone while waiting. This is a busy location so just be prepared to wait for your car to be serviced. The staff is upfront and will tell you the approximate wait time so you can go off and do other things. Will be returning for all my oil changes moving forward. read more

I originally gave this location one star for poor service. The service manager reached out to me and bent over backwards to make it right. I was very impressed and I would highly recommend this Goodyear location because although I had a bad experience, they did so much to make it right that I honestly believe this won't continue to be an issue. Kudos to the Service Manager Olsen. Great job!!! read more

did some research for a four wheel alignment on my wife's Rav 4. Certainly glad I chose Goodyear in Hicksville. The waiting area, unlike that of some competitors', was clean and most comfortable. I made an appointment that, if you can believe it or not, was kept right on time. Service was exceptional and waited only just under one hour for the full alignment. Price was most reasonable. Only one complaint which kept this review form beign a 5 star review. The mechanic left his grease marks on the dirver side door sill as well as on the steering wheel. By the time I got home, my hands were so dirty it looked as if I did the alignment myself by hand. Other than this I would highly recommend Goodyear/Hicksville. read more

I came in on Mother's Day with in my tire. Unfortunately due to construction I had needed two tires replaced. The manager Olson did great by me with pricing and made sure to expedite the process. In addition the young man Donovan at the front desk was very helpful keeping me updated at all times. I could not be more impressed with the level of customer service read more

Came in for oil change. They said 20 minutes. First the bad: I sat in waiting room for an hour and 20 minutes before asking the manager. They hadn't started. Lots of mechanics lounging around and goofing off. One guy smoking in the garage. Zero customer service. Made me feel like they were doing me a favor by agreeing to change my oil in 90 minutes. I complained to the manager and he explained that some guys are just tire guys, other guys mechanics, sometimes a simple job turns out to be complex and needs brakes or something, it's really hard to predict timing, blah blah blah. I said what I really just needed was to have someone let me know when it would be done instead of letting me watch all of General Hospital. The good: He could tell I wasn't happy, so he knocked $15 off the oil change. Oh, and they actually did change the oil and that was done fine. read more

Goodyear Auto Service - Shop - Tires Near Me - Jericho, New York

I've come here for years for basic maintenance. Never had an issue ever. Then one day I hear a noise like my wheel bearing needs to be replaced. I went to this shop three times and they kept telling me it wasn't my wheel bearing until finally telling me it was the transmission. Since they don't do transmissions, I went to the dealer. The dealer said it's the wheel bearing and that if Good Year were competent they would have diagnosed the same thing. I went to another shop and they said it's the wheel bearing. I went to a third shop and they too said it's the wheel bearing. I eventually had the bearing fixed at the dealer and guess what, the noise was gone. I put 2000 miles on this car with this noise and was told numerous times the care was road worthy. If you don't know what a wheel bearing does, it keeps the tire attached to the car. I could have hit a pot hole and lost the fire at highway speed or it could have seized up and made me lose control. They are nice enough guys but I feel like they put me in danger because they are clueless unless it's an oil change and/or tires. read more

They are so slow. Like a turtle . No profossyonelim. I went to today for fix my tire . There is a needle on my tire. I didnt take off myself maybe is gonna be leak air after that . Its took almost 2 hours that just check and say no problem. Should be check fist in 2 munites and if change need it i should wait . Nobody check leak air in 2 munites and i wait 2 hours for that : its so easy . But they do aposite way . No good technicians . read more

Goodyear Auto Service - Tires Near Me - Jericho, New York

Excellent service ! Dennis the manager is amazing and answers all my questions honestly . Never a hidden charge and will always tell you when something isn't necessary to do and it saves you money . Very accommodating no matter how busy they are . I would highly recommend! read more

Bought 4 Goodyear premium tires for my grand Cherokee . During the inspection they said led tail light was out, charged me 129.00 PLUS 15 labor to put it in, fine. Just checked my wheels because I felt a shimmy, found that the front wheels had ALL the lug nuts just finger tight (like a NASCAR hurry up pit stop ) AND they lost a lug nut on my rears. So for my original quote of 700 for tires and oil change, I paid 1230.00 for a unsafe terrible job. Stereotypical clip joint....or rip off for you millenials. read more

I have been to this place a few times well and I have never had a good experience. The Manager there, I think he said his name was "Thomas Clark" was terrible, does not have the time nor patience for the customers and the next in line boss Mr. Dennis, is a typical "yes man" - this shop is poorly run. Even if my problem was unfix-able, the way they speak and explain things to you makes you wonder if you are dumb or from outta space. And rest assure they will find other problems with your car for you to spend extra money, a bunch of con-men if you ask me. They were so nice when its time to get your money and when you go back with a problem they seemed pissed and does not want to honour the warranty. I can guarantee you one thing, my money is to good to be spent there, I will NEVER got back to Goodyear, who by the way, the warranty service on tires is another rip off. A small synopsis: I got a new tire, bought the warranty, got a bubble on the tire a few months down the road, went back to Goodyear and still spent $175 dollars. Add $60 dollars to that and I could have bought a new tire at Sears.... First, they prorate your tire, which is never accurate and they charge you a big fee to take the lug nuts off your car, then they charm you with other miscellaneous charges and hit you with the bill. Imagine paying 40 to have your wheel nuts removed. !!! Another incident, I live about 20 miles away from this branch, got a flat on one of my other tires, I had it plug by another tire shop as I couldn't get to a Goodyear store close by, so I had no choice. Now a few days later, I went to Goodyear to have a tire inspected and the same Manager saw the plug in my tire and asked me who did that crappy plug job, and I told him a tire store where I lived, he then laugh, so I ask if the warranty covers this, he says yes !!!, so I said to him, can you replug it ? He said in retuen, Oh !!!, its fine, just leave it as it is,,,, then I asked can I get a reimbursement on the plug as I have coverage on my tires, no ?, he just choose to ignore me. Most of the guys there are so unfriendly, they are old and seems they are just buying time until retirement.... My first impression, is always the best, from the time I saw this guy face, it spelt trouble, I knew my 20-miles journey had just got longer.... wish I could get back my gas money though... lol... Mavis Tire, here I come. read more

Terrible experience. I had a 9am appointment and my car sat untouched for almost 2 hours. The front desk guy named Tommy lied to me twice telling me my car was being worked on, when it was clearly sitting in the lot. Do yourself a favor and find another place to install your tires. read more

Woke up on a Monday morning after a wonderful weekend, walked over to my car to go to work, and saw a flat. Screw in the tire - what a way to start the week! But I'm a man, I can change my own tire, so 45 minutes later I'm driving around on my donut looking for a place to repair my flat. First I decided to stop by the Jeep dealership, figured I could get an oil change at the same time. But there was a huge wait on the no appointment line, so I moved on. Next I drove over to Mavis tire, cause they're only 5 minutes from work. Figured I could drop off the car and walk to work. They were closed, and open at 8. It was 7:30. So I decided to pull out the ol Iphone and see what else was around. I found Goodyear was nearby, and decided to call and see if they were open. The conversation went something like this: Me: Hi, are you open? Rude Guy: (sarcastically) Yeah, we've been open since 7.... Me: Ok, I have a flat tire, is this something you can help me with? Rude Guy: (sarcastically) I don't know, you'd have to bring it in so I can look at it. Me: Ok, thanks... So even thought I felt the guy was being a dick for no reason, I went on over just to get this taken care of. I walk in, wait for about 10 minutes before someone comes over to help, and finally get them to take a look at my tire. They say that it will be about an hour to fix it. Ok, I expected that. Go off to work, come back a few hours later, wait for another 10 minutes, pay the bill, and off I go. So yes, they did fix my flat tire, but it could have been a nicer experience. And you don't need to be rude for no reason. read more

Went in because my front tire was low- they filled it with air and warned me that there could be something in it- and there was. a few miles later. The tire was almost completely flat. After a long wait-which was understandable because there were customers who had appointments - my tire was fixed and it was fixed quickly. Good service, quick service, good job! read more

Service isn't just slow, its nonexistent. I was told changing a tire on my lunch break would take 45 minutes, its already taking an hour. I stood at the front desk while a man was on hold on the phone and another gentleman was helping a woman. For 10 minutes two men did not even say "we'll be with you in a moment " This place tries to up sell you the alignment. I literally had one 4 days ago, but "things look pretty out of whack!". Right. Right. You cannot pay early to get out of here early. This place sucks and I will be finding a new place to get my tires changed. read more

This place has always left me with a bad taste. Every time I go there for service I get a flat shortly after, not insinuating anything, but it's been a pattern. Time after time I got my brakes done here and had the loudest grinding noise on my brakes, luckily I was under warranty and got the problem fixed at different location ( Goodyear). I was told they failed to put a piece back on my brakes. I can understand making a mistake, but failing to put the backing piece on my brakes and putting my life in jeopardy is absolutely unacceptable, and poor business practice. The customer service is also lacking. If I could give no stars I would. Especially considering the price I was charged for such shoddy work read more

This place for being as big as it is is not efficient at all. They are very slow and the men that work here are not professional or well mannered. There are plenty of other places to have car service done. I won't be coming back and I suggest anyone reading this do the same. read more

Great service. Had a sway bar link repaired and tire rotation. John M. Was excellent and a pleasure to work with. I will definitely be back for further service. James S read more

After having some issues with a tire that was installed the store manager whose name was Dennis Smith was very nice and Resolved all the issues that I had. I appreciate his follow up and concern and would recommend anyone to this store. Thank you Dennis a job well done!! read more

I've been coming here for 5+ years and they have always provided excellent service. Their attention to detail on my last visit was exceptional. Thank you Good Year management and team for doing an excellent job! read more

Was visiting from out of town, and was driving with a friend that just got an oil change done somewhere else. As we were driving home the oil pressure light began flickering on the highway. Had no idea what it could be since we just got an oil change elsewhere. Pulled into the first place we saw, which was Goodyear. Immediately was greeted by a man named Michael. Michael took his time with the situation. He was curtious and very helpful. We decided to do a 2nd oil change, which revealed the issue, the other place over tightened the oil filter cap and damaged the spring, causing the filter to twist. Instead of charging for the complete oil change, which he had every right to do. John just charged for the filter. And simply told us to come back again. We will definitely come back. Thank you again John and Michael. Honest businesses are hard to find these days. Definitely reccomend this Goodyear. read more

Goodyear Auto Service - See review posted. Michael was great! - Tires Near Me - Jericho, New York

This place is the best! Excellent customer service. Great communication and realistic time to have my car properly fixed. The prices are good. I have a great relationship with the manager Dennis. Every time I am in the shop it is very clean and I feel comfortable being there during covid. I wouldn't take my car anywhere else. read more

My boyfriend car breaks down right near this place. No warning signs nothing. We have never been her but we said let's check it out. We go in on a Saturday. The guys say leave the car they will check it out and contact us to tell us what the problem is and the price. It is now Monday and nothing. No calls nothing. So my boyfriend calls the shop and a guy name Joe picks up. He is so rude,disgusting and disrespectful. He tells him to just come pick up in a rude tone. So we drive there to see what the problem is and once again this troll Joe is at the desk being so dam rude, unprofessional and disrespectful. He has no patience and really needs to be fired. We was about to take the car and go somewhere else , when a nice guy name Dennis ask us to let him try to fix it. We said yes and I called corporate office and made a complaint against Joe. He really needs to be fired!!! read more

I highly recommended this place. I went in for my flat tire and Joe took my car in and fixed the flat in a timely manner. Joe's Team also took care of my car inspection and changed the oil in my car. I will definitely come back here again. Great service! read more

Store Manager, Dennis Smith, did an excellent job replacing my tire for no charge since I purchased Tire Protection Plan. He made sure, my tire was serviced in a timely fashion; since it was a Saturday late day, and store was busy. Again, I received 100% customer satisfaction. I highly recommend this location for tires and purchasing tire protection. read more

I had a great experience today and was met with professionalism and great customer service. I called in the afternoon to ask if they could swap rims on my car and they obliged to do at end of day. Once I got there I dealt with Joe and he made my wait pleasurable and the results of the service was top notch. I highly recommend. read more

Friendly staff, were able to fix tire issue at no cost. Took a while but, will be back!

I have only come to this location a couple of times and I am very satisfied. Both the workers and the manager are very friendly toward me and my daughter. I don't feel like they treat us differently because we are women. They don't try to sell you everything under the sun, if they say that you need something done, you can trust that you do. The wifi can be a little spotty. The bathroom is surprisingly spotless. The bathroom is cleaner than most supermarket bathrooms read more

Professional pleasant greeting at the desk. NYS inspection was completed faster than expected. The gentleman was personable at checkout. No complaints. read more

At the time of the visit no one was at the front desk and no one came out until 5mins later. I would like to share my overall experience with management regarding several of the Goodyear Auto Service Center locations I interacted with. It seems that there is a price discrepancy regarding Tire Balance and Tire Rotation for each location as I was given a different price each time. I was quoted from $10.99~$15.99 per Tire for the Tire Balancing, and an additional $10~$25 for the Tire Rotation. It was unexpected to hear that they would charge for the Tire Rotation when the tires are off in the first place for the balancing. As a consumer, this experience made me feel like I was being scammed and taken advantage of and such flexible pricing adjustment practice should not be allowed, period. In a addition, the price for Tire Balance and Rotation is actually less at a dealership (Lexus @ $62 total Plus a complementary car wash) than with Goodyear. Please be advised. Below are the locations I dealt with: Jericho, NY Levittown, NY Freeport, NY Hempstead, NY Union, NJ Since Goodyear is a Corporate Operated company, wouldn't the pricing structure be the same through out each store? Or is each location allowed to have their own pricing system? Either way, a reputable establishment such as Goodyear shouldn't have any minute issues such as this. read more