Donny Plackey went the extra mile to rescue us from frozen pipes and a broken sump pump. Would…read morehighly recommend him!!

From the owner: Licensed and Insured, Family owned. 22 yrs BBB, "Plumbing specialist"read more

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Had Razo Plumbing out to replace my Water Heater, Alfonso was very professional and knowledgeable,…read moremore so than the big plumbing companies

I called Paul on Saturday at 10:00 am to get our main water shut off valve replaced. We had shut…read moreoff the water in the morning to do bathroom repairs and when tried to turn the valve back to the open position, it snapped. We had no water and no way to get the job done quickly. Paul was recommended to us by another plumber in the area, who could not get to us until Monday. Paul responded immediately to our text and was at our house 2 1/2 hrs later, accommodating us in his schedule. Excellent service. Professional. Reliable. Fast. Will definitely need using them again in the future.

Need to have a waterheater repaired. PW Waterworks was on Rheem's website. So I called them to…read moreschedule a service. On my 1st call, Paul asked about what's wrong and all that. When it comes to actual date and time of the service call, I needed to confirm with the tenant. So we agreed that I will confirm time and call him back. That's when Paul just disappeared. Never picked up my call. When I text him on what time slot, and a picture of water heater and again asking him to confirm the appointment. Text back ok. But he was a no show. Not reliable. I would at least expect he text me back that he does not want to do the job.

It's easy to get a good review when everything goes well; however, when things go bad, it's nearly…read moreimpossible. I say "nearly impossible" because I am about to report one of those rare instances. I reported a problem with an A/C installation performed by Anthony four years earlier at my daughter's home, and immediately, Anthony stepped up and took full responsibility for fixing the error and all the resulting damage that occurred as a result. My most sincere appreciation and thanks to Steve and Kelly!

This company is hot garbage. Was an ASAP member with them for years. Had a pluming repair that…read morewent wrong less than a year ago should have easily been under warranty. As usual they implied it was my fault or act of nature. When trying to resolve it they would not even return my calls. I contacted the BBB but appears to be going nowhere. They seem to only care on upselling you or quick to take your money. But when you need them to hold up their workmanship or at least a courtesy call of discussing a solution you get ghosted. Would give them 0 stars if I could. Stay clear!

They did a good job, but it felt sort of rushed and not especially clean, and I had to clean up…read moreafter them. I'd recommend them for a quick fix, not something especially involved. The other trade who recommended them were much better (at a very different trade). Given the brutal plumbing biz in the K.C. area (in my view, from limited experience finding any affordable options), Heartland had okay, but not low prices.

Caleb arrived on time. Personable, neat, clean, knowledgeable, and efficient. Excellent toilet…read morerepair service at reasonable rates. Great job. I highly recommend!!!!!

We hired them for the plumbing work for our custom home build. We are now into 6 weeks for the…read morefinal plumbing completion work. They showed up three weeks ago to do the finish work and left without finishing the job. They have been telling us for two weeks that they will finish the remaining work, finishing tankless water heater installation, install a soaker tub, and connect kitchen sink drain garbage disposal and installing the kitchen faucet. Less than a days work, delayed for over two weeks with no communication prior to their walking off the job site with the work unfinished. Think twice before hiring this company because they are not accountable to complete their work in a timely manner.

Another custom home here. By the way I am a retired Licensed Master Plumber, key word retired…read more Miller sent out undertrained and unsupervised workers. Boast of 80 employees and the company has two licensed plumbers. How does that work for quality control? Ignored IPC on location of cleanouts and shutoffs for hose bibs are just two examples. Unfortunately the County Inspector wouldn't enforce their own adopted codes. I had to completely revent the tankless water heater, their work was totally wrong for that unit. When the septic installer showed up they had to tunnel under the footing to connect, even though it was in the specifications to extend 3' past the footing. Brian Miller insured me that had been done. The owner is very arrogant and when challenged on a code issue just goes on a rant on the number of houses and millions grossed each year. I don't think he really understands the code.