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    Miller Plumbing Company

    1.0 (4 reviews)

    Services - Miller Plumbing Company

    Plumbing inspection

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    Anthony Plumbing, Heating, Cooling & Electric - Locally owned and service Kansas City since 1951.

    Anthony Plumbing, Heating, Cooling & Electric

    (270 reviews)

    It's easy to get a good review when everything goes well; however, when things go bad, it's nearly…read moreimpossible. I say "nearly impossible" because I am about to report one of those rare instances. I reported a problem with an A/C installation performed by Anthony four years earlier at my daughter's home, and immediately, Anthony stepped up and took full responsibility for fixing the error and all the resulting damage that occurred as a result. My most sincere appreciation and thanks to Steve and Kelly!

    This was, without question, the worst customer service experience our family has ever had…read more We trusted Anthony to install, maintain, and service our HVAC system for years. In September 2023, our AC was diagnosed as low on refrigerant, and we paid $463.51 to have refrigerant added. No leak search was recommended or documented. Years later, when we formally complained, Anthony admitted in writing that a leak search should have been offered. Unfortunately, by the time the problem resurfaced in 2026, major components were no longer covered the way they would have been had the issue been properly investigated earlier. In July 2026, Anthony again charged us to add refrigerant. Five days later, our entire system failed. We hired an independent certified HVAC technician who spent over four hours evaluating the system and identified multiple issues, including that it had been overcharged with refrigerant. While he could not definitively say that caused the compressor failure, he explained that an overcharged system can place significant stress on a compressor. What disappointed us most wasn't just the HVAC work--it was how the company handled the situation afterward. We experienced conflicting information from different employees, canceled appointments, and repeated communication problems. We tried to resolve everything privately through detailed emails and documentation before ever considering a public review. Although Anthony acknowledged that a leak search should have been recommended in 2023, they denied reimbursement. We also requested the HVAC Manager's documentation supporting their decision, but that request was never answered. After exhausting every reasonable effort to resolve this directly, we filed complaints with the appropriate consumer protection agencies and shared our experience publicly so other homeowners can make an informed decision. If you're considering Anthony, my advice is simple: get a second opinion before authorizing expensive repairs or replacing your HVAC system. Keep copies of every invoice, every email, and every recommendation. Based on our experience, we cannot recommend Anthony Plumbing, Heating, Cooling & Electric.

    Miller Plumbing Company - plumbing - Updated August 2026

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