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    K & W Cycle

    2.7 (42 reviews)
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    Owners BS response on Google

    Horrible service!!!!! **HORRIBLE SERVICE*** Resolution found! Bought a new set of rims and tires from Tusk and the problem is gone. Put the rims and tires from the 2023 on my 2019 ranger and that machine has the same problem. Don't go to this place they will not do any favors and they have horrible service!!! See below for the owners BS response Update: your reply to defend your horrible service is a bunch of BS. I have video of it doing it the day I picked it up. After all of the bad reviews for your service department, maybe your company should look in the mirror. I have not received a call from you at all. Maybe try picking up the phone and calling a dissatisfied customer... Maybe you should watch the video on your own Facebook page of the problem occurring (after power washing) https://www.facebook.com/share/p/FH66FfuSvu7hzVAx/?mibextid=WC7FNe K&W Service department has disappointed my expectations. Lack of knowledge is very apparent in the service department. It became very clear that they are just after a quick $$$ and not taking care of a customer. They pretty much deemed nothing was wrong with the machine that would be covered under warranty before they even looked at it. I went to K&W first when I bought 4 machines in the last few years and they had no stock. I purchased them where I could find stock. This was due to Covid I'm sure. I've bought parts from them and I will say their parts guys were on point!! From the experience I am currently having with their service department I can assure that I will NEVER again do business with K&W AGAIN!!! I took a brand new Polaris Ranger that I paid over $40,000 6 months ago because The front end shimmy and shakes like crazy when driving over 35 or 40 miles an hour All the way up to 60 mph. I have a video of it doing it tonight after I picked it up, but I cannot upload video to the review. All I did was drive it down the road like their service department claimed they did. As soon as I got there their service writer up guy Shawn immediately tried blaming On mud being packed in the tires, there's no "mud packed" on the machine. The attached pictures are from what was on the machine from the last ride. It was sand from a trail when it was raining. I Explained to him that it has done it since the first We drove it a mile and a half on the road up north to the trails. Shawn, then tried blaming it on the tires being uneven because I drove it on pavement. The machine only has about 400 miles on it from three long rides we did. I originally was going to have all of my maintenance done for the engine, Transmission, differentials, etc. I told him to hold off until I can see the Diagnosis of the main issue I went in for. This decision stemmed from Shawn persistently going over the diagnostic fee and charges instead of listening to what the machine issues were. One other issue I was having is the drivers door pops open when going over uneven terrain on trails. Their excuse for that one was you need to slam the door extremely hard, Polaris should advertise that when spending over $40,000 on a machine you must slam doors so that they don't open while driving on a trail. I have two other Polaris Rangers that I have never had any issues with. One of them in the picture with the same amount of sand on it with no issues. Shawn called me twice today Blaming it on mud being packed in the tires which None was found. When I disagreed with him on that he went The driving on pavement Defense... I called Polaris and come to find out. Shawn never opened a case or reached out to Polaris at all. Polaris customer service said they would help if they were contacted yet they weren't. I had to call Shawn back and ask him to do so that when I take it to Extreme Powersports in Gaylord, who DOES HAVE a phenomenal Service department, I can try to get reimbursed from Polaris for the $100ish that K&W charged me to do absolutely nothing.

    Internet listing Yamaha MT03

    First walk in of the place I was dead mindset on buying the only black 2023 Yamaha mt-03 I could find. Granted I came in early. No salesman had really tried selling me on the bike, but like I said my mind was already set and it was obvious it's what I wanted. But once I showed serious Interest Robbie D stepped to action, got me approved and set me on my way. Took a little ice breaking, but Robbie thank you for selling me the bike and making the process simple! Also he made it clear that he cared for my safety. It is a brand new bike with a 1 year warranty, I have nothing to say about the reliability yet. 5 stars on Robbie A+, but 4 stars because at first I was not treated as a serious inquiring customer, and the bike was prepped with only 2 bars of gasoline. But thank you guys I'm totally a happy customer, and a pleasure to do business, I will be back! Edit 5 stars thank you for response that shows true company values!

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    2 months ago

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    14 days ago

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    2 years ago

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    3 years ago

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    3 years ago

    Business owner information

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    Robbie D.

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    2 years ago

    Excellent service. Professional trustworthy techs. The guys are so patient!! I'll continue to bring my bikes here

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    2 years ago

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    3 years ago

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    3 years ago

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    Robbie D.

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    6 years ago

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    5 years ago

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    3 years ago

    Jeff was very helpful and accommodating & his attitude was top notch. If you need a motorcycle come see this guy!

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    4 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    I have always been impressed with the service counter. Parts arrive when promised and the staff seems knowledgable and friendly!

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    7 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - K & W Cycle

    Review Highlights - K & W Cycle

    Took a little ice breaking, but Robbie thank you for selling me the bike and making the process simple!

    Mentioned in 10 reviews

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    K & W Cycle - motorcycledealers - Updated September 2026

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