I visited this dealership with my husband because he loves motorcycles. He's been looking at them…read morefor a few months and wanting one for even longer. This is one of the stops we made while he decides which to purchase. The salespeople were helpful without being overbearing. Overall, I didn't have an issue and neither did he.

When I brought my motorcycle to Ducati Detroit for service I was disappointed by the overall…read morecommunication throughout the process. I understand that service work can take time, and I have no issue with reasonable timelines or unexpected delays. However, communication is a critical part of any customer service experience, and that was where this experience fell short. After dropping off my motorcycle, I expected a basic update regarding the status of the work. Instead, I found myself having to call multiple times to check on the progress. On several occasions, it seemed as though staff were too busy to provide updates or follow through on promised callbacks. While I eventually received information regarding my motorcycle, the lack of proactive communication made the process unnecessarily frustrating. The facility itself is impressive, clean, and representative of the Ducati brand. Unfortunately, the customer service experience did not reflect the same level of professionalism. A simple courtesy phone call or email update can make a significant difference in maintaining customer confidence and satisfaction. In any service oriented business, customers should not have to repeatedly reach out for basic status updates. Improved communication and follow up procedures would go a long way toward enhancing the overall customer experience. I hope Ducati Detroit takes this feedback constructively, as the dealership has the potential to provide a service experience that matches the quality and reputation of the motorcycles it sells and supports.

Had a great experience very friendly staff very helpful. Brian answered all my questions. Made sure…read moreI got in the right bike I needed for my first time bike. I was very happy. Would definitely recommend this place. Thank you Brian.

I have a 22 Chief Darkhorse that I bought from a different dealership. I'd had nothing but problems…read morewith my old dealership, so I decided to give Spartan Cycle a shot. It's twice the distance from my house compared to my old dealership, but I'd had enough with their BS. I couldn't be happier with both the service and the dealership itself! They did a great job on my bike, kept me informed every step of the way, and were extremely hospitable while I waited. They even found a "repair" that my old dealership had done wrong, filed a claim with Polaris, and ordered the parts to fix it. This is what EVERY dealership should be like! When it's time for a new bike, I'll definitely buy it from here. Thanks Spartan Cycle!!!!

The first motorcycle shop to simply act in a respectful manner. I mean seriously the whole state of…read moreMichigan is full of ************ bike mechanics.. I work on all my own stuff and don't have the time to make a repair to my daily rider. So I've been calling around and this place is the first to be kind over the phone, straight forward about their services and honestly just what you'd expect!

So, I called the shop today and wanted fork fluids changed. They said, they only work on HD and not…read moreon V-Rod. The forks are same as other harley model. They just don't want to touch V-Rod. I guess V-Rod is not a Harley.

Craig has never let me down. he's done work on my last 3 bikes. From stater to tire changes…read more prompt. Detailed. Highly recommend.

I brought my '96 Sportster in for a tune-up and front fork adjustment in August. I dropped it off…read moreMonday after work and picked her up the next day at lunch! It only cost me $186 bucks. I am impressed with how knowledgable the mechanics are there. I also appreciated how fast the owner got my ride in when others were quoting me a 3 week wait. I stongly recommend this shop!

There aren't many motorcycle shops in Oakland County that can expertly work on Harleys,…read morePeriod......I needed some minor work done and had it back running beautifully in short order. You can tell that he knew what he was doing just by looking at his shop and all the scooters he was working on. He also gave great insight on some areas of my scooter that I hadn't really considered. Some really cool stuff that will enhance my ride and keep it running smooth. I've had many Harleys over the years and have always found it EXTREMELY difficult to find a Dealer or a Person that is as passionate as you are when it comes to your Ride. You can tell when you walk in A&J that they are committed to delivering you quality service and a great product. You can clearly see the pride he takes in the service he provides and delivers. I will always confide in A&J when I need something tuned or done on my Scooter. I was truly thankful for the excellent service I received. FINALLY, a good Cycle Shop. AMEN !!!

The mechanic there is awesome. I needed tires installed on my motorcycle he took me in right away…read moreeven tho he had a lot of other big work to do.

Where do I begin. After doing business with Mike at Detroit motorcycle I cannot say enough nice…read morethings about this place the motorcycles he has in there I absolutely gorgeous he not only sell some of the most beautiful bikes I've ever seen but they do service maintenance and cell parts and of course have some awesome accessories inside. I can tell you and vouch for him personally that you're going to be dealing with and honest reputable business. Check out his new location I would come here not only to buy a new motorcycle but check out the amazing looking vehicle I bought from him beautiful condition this man takes pride in his business you won't be disappointed if you need anything serviced or needs parts for your motorcycle or are looking for an honest-to-god overall good place to go come here you will not be disappointed.

Great shop to have my HD worked on at. Quick service and great price! Communication was great and…read morethey kept me filled in every step of the way! I'll be back for any issues in the future I can't tackle!

Bought two mopeds here and will buy many more. Owner is great! Very knowledgeable and friendly!read more

The owner, Alexander the Not so Great, cancelled an invoice on me the night before I was supposed…read moreto purchase a bike from his shop. When I contacted Alexander Samul the owner of the company he claimed he was not making enough money on the deal and I now needed to send him the money via zelle, cash app, or PayPal friends and family so he could avoid paying taxes and "keep it off the books" as he put it. What kind of legit business asks a complete stranger they've never met in person to send them 2800 dollars thru cash app to pay for a bike they've not even seen in person yet? He couldn't even stick to the agreement we made a mere 3 hours prior and canceled the invoice he sent me without telling me. This Owner of Detroit Moped Works lied to me and did not keep his word. He then tried to justify his lies by saying things change and we didn't have any type of legal agreement to purchase the bike. Where I come from a man's word means everything and this guy is giving small business's everywhere a bad name by not honoring the agreement we made. He then cried the blues about how he could barely keep the lights on and just needed to make payroll which seemed like a very odd and unprofessional thing to do for a business owner. I contacted him to purchase a bike not be his therapist. There was nothing complicated or personal about this transaction. I was trying to purchase a Bike from Detroit Moped Works a retail shop that sells bikes, mopeds, and scooters, why would that be so complicated for them. They tried to change their story later when I called them out on what they were doing by saying it was a personal transaction when clearly it was not. In fact the bike I was going to purchase is for sale inside his store Detroit moped works so why would it be a personal transaction. They sent me an invoice to pay for the bike that was from the company Detroit Moped Works, again not something that would indicate a personal transaction. The words "off the books" were his words not mine as you can see from screenshot below. If your intention was not to operate "off the books" then why would you say that and use those exact words? Sure sounds like the owner is lying yet again. They continued to lie about what happened by saying the invoice was revised, the invoice was not revised because I asked for an extra day, in fact it wasn't revised at all. It was cancelled altogether because the owner became upset and thru a temper tantrum because he said he wasn't making enough money. Cancelling an official invoice from the business and asking someone to cash app or zelle you personally so you can avoid the taxes and credit card fees is not what I call revising the invoice. This business says they operate with professionalism so why does the owner not show that same professionalism. The bigger question is why is the owner of Detroit Moped Works selling bikes from his own shop personally off the books? That does not sound like a legit business operating on the up and up to me. The invoice I received from him was from the company Detroit Moped Works. That would indicate it's NOT some type of personal transaction. I'll attach a copy of the invoice received from Detroit Moped Works to purchase the bike. I want to be very clear. This did NOT happen because of any type of miscommunication. The owner of Detroit Moped Works straight up lied to me and backed out of the deal we made because he was greedy and decided he wanted to make more money from the transaction.

***HORRIBLE SERVICE***…read more Resolution found! Bought a new set of rims and tires from Tusk and the problem is gone. Put the rims and tires from the 2023 on my 2019 ranger and that machine has the same problem. Don't go to this place they will not do any favors and they have horrible service!!! See below for the owners BS response Update: your reply to defend your horrible service is a bunch of BS. I have video of it doing it the day I picked it up. After all of the bad reviews for your service department, maybe your company should look in the mirror. I have not received a call from you at all. Maybe try picking up the phone and calling a dissatisfied customer... Maybe you should watch the video on your own Facebook page of the problem occurring (after power washing) https://www.facebook.com/share/p/FH66FfuSvu7hzVAx/?mibextid=WC7FNe K&W Service department has disappointed my expectations. Lack of knowledge is very apparent in the service department. It became very clear that they are just after a quick $$$ and not taking care of a customer. They pretty much deemed nothing was wrong with the machine that would be covered under warranty before they even looked at it. I went to K&W first when I bought 4 machines in the last few years and they had no stock. I purchased them where I could find stock. This was due to Covid I'm sure. I've bought parts from them and I will say their parts guys were on point!! From the experience I am currently having with their service department I can assure that I will NEVER again do business with K&W AGAIN!!! I took a brand new Polaris Ranger that I paid over $40,000 6 months ago because The front end shimmy and shakes like crazy when driving over 35 or 40 miles an hour All the way up to 60 mph. I have a video of it doing it tonight after I picked it up, but I cannot upload video to the review. All I did was drive it down the road like their service department claimed they did. As soon as I got there their service writer up guy Shawn immediately tried blaming On mud being packed in the tires, there's no "mud packed" on the machine. The attached pictures are from what was on the machine from the last ride. It was sand from a trail when it was raining. I Explained to him that it has done it since the first We drove it a mile and a half on the road up north to the trails. Shawn, then tried blaming it on the tires being uneven because I drove it on pavement. The machine only has about 400 miles on it from three long rides we did. I originally was going to have all of my maintenance done for the engine, Transmission, differentials, etc. I told him to hold off until I can see the Diagnosis of the main issue I went in for. This decision stemmed from Shawn persistently going over the diagnostic fee and charges instead of listening to what the machine issues were. One other issue I was having is the drivers door pops open when going over uneven terrain on trails. Their excuse for that one was you need to slam the door extremely hard, Polaris should advertise that when spending over $40,000 on a machine you must slam doors so that they don't open while driving on a trail. I have two other Polaris Rangers that I have never had any issues with. One of them in the picture with the same amount of sand on it with no issues. Shawn called me twice today Blaming it on mud being packed in the tires which None was found. When I disagreed with him on that he went The driving on pavement Defense... I called Polaris and come to find out. Shawn never opened a case or reached out to Polaris at all. Polaris customer service said they would help if they were contacted yet they weren't. I had to call Shawn back and ask him to do so that when I take it to Extreme Powersports in Gaylord, who DOES HAVE a phenomenal Service department, I can try to get reimbursed from Polaris for the $100ish that K&W charged me to do absolutely nothing.

I searched for accessories which were back ordered, according to seven other shops across metro…read moredetroit. Everyone wanted to sell me an alternate brand ATV snowplow for far more money. K & W advised several options but quickly advised the OEM Polaris Plow, quick lock and ride model was in stock. But offered to set it aside until I was able to respond to pick up the parts. On arrival they were ready, polite, professional and happy to advise I qualified for a $150.00 dollar discount. Thank you to the parts department !