1. K M O Landscaping & Design

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    Berlin, CT

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    K M O Landscaping & Design

    1.0 (3 reviews)

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    Central Ct Lawn Service - Front lawn

    Central Ct Lawn Service

    (30 reviews)

    I have been using Central Connecticut Lawn Service for over 10 years. The last several years I…read morehave had issues getting the grub control done in a timely manner. I had to call every year because they were not showing up in early July when I started to see the grubs in action. Had all kinds of excuses why they did not come. The technician would over seed the small areas that died but did not learn that he needed to come in early July to prevent the issue. This year, I did not get a chance to call and they did not come as of July 23, 2018 so I called to cancel the service. My lawn has never looked so bad. I always had one of the nicer lawns in the neighborhood. I will have to redo a good portion of the lawn and over seed the rest. The most disturbing part of having to cancel was that they did not care that a long-term customer was leaving. It was a quick phone call to cancel. The person on the other end simply said "Ok you will get a check back for the balance of your service. What should I tell the technician why you are cancelling?" Never mind the technician! What about telling the owners? I believe they are getting to large to be as good as they were in the past. Maybe too many customers for a technician to service as in the past. I will be talking to my neighbors, many that I had recommended Central Connecticut Lawn Service to, to look for another service before the same thing happens to them.

    After approximately 20-30 years as a customer, Central CT Lawn Service has permanently lost my…read morebusiness. I have used this company for multiple properties and have spent thousands of dollars every year on lawn services, maintenance and upkeep. I have also prepaid services for the year. Then I received a collection notice for $195.41 on one of my accounts. I was unaware that this particular balance was outstanding. What is absolutely unacceptable to me is that after DECADES of doing business with this company and maintaining multiple accounts, apparently nobody thought a longtime customer was worth a phone call before turning $195 over to a collection agency. Think about that: 20-30 years of customer loyalty and thousands of dollars in annual business, and this is how they chose to handle a $195 billing issue. If I legitimately owe $195, I'll pay it. This was never about my ability or willingness to pay a bill. It's about how you treat a longtime customer. Their slogan is "Big enough to do it right, small enough to care." My experience certainly doesn't feel like the "small enough to care" part. As a direct result of how this was handled, I am terminating Central CT Lawn Service at every one of my properties. I will also be requesting an accounting and refund of all prepaid services that have not yet been performed. Companies spend enormous amounts of money trying to earn loyal customers. Central CT Lawn Service managed to lose one who had been with them for decades over the handling of a $195 balance. After all these years, I never expected to be writing this review. Extremely disappointing.

    Berlin Stone and Mulch - 3/4" CT Blend

    Berlin Stone and Mulch

    (3 reviews)

    Quick ,easy ,friendly and on time! It's my go to place . I…read morejust wish they sold pavers.

    A simple business with a few key products for landscaping…read more Mulch, decorative stone, and base materials like sand, stone dust, process, trap rock, and topsoil. That's pretty much the long and the short of it. I found the perfect match for the stone beds that came along with my new home, so I only needed a yard of the "2-inch Minus River Rock" they sell to do some patchwork. Check that - I probably needed a half a yard. At least 2/3 of what I bought is now sitting in a pile behind my shed. LOL, I guess you gotta learn the hard way sometimes. Anyway, it was $60 for the yard, $35 to dump it at my home. They were there in 30 minutes so I could get started quickly on my landscaping project. I know, I could have spent less renting a truck and just getting half a yard, but $100 was well worth the beautiful results. The only slight complaint is that the load was kinda dirty. Maybe I should have known this in advance - they were getting low on the product when I arrived, so it was almost inevitable that some dirt was going to come along with it. Still, we are talking about decorative stone here. I guess a few rainstorms will clean everything up... not a huge deal. Everyone is really nice. I even once got an unsolicited callback after they didn't pick up the phone. I was just asking about their hours, but a very thoughtful gesture nonetheless.

    K M O Landscaping & Design - landscaping - Updated September 2026

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